Getting error code 80080005 when trying to do updates

[grltek]

I have a Windows 7 Pro SP1 x64 pc that will not download or install updates. I have tried various "solutions" from the web, but nothing has corrected this issue yet. I discovered the issue when the user called about IE not opening at all or opening with a blank page. I have also discovered that the Windows features box does not list anything as does the previously installed updates. I have tried the offline update download method with no success. I have also tried to run sfc /scannow, but I get an error with that as well; chkdsk will run, but it finds nothing. I've run out of ideas. Any help to resolve this would be most appreciated. CBS upload to follow.

Regards,
grltek



View attachment SFCFix.txt

 

[Aura]

Hi grltek :)

My name is Aura and I'll be assisting you with your issue. Since the SFCFix log reports that there are 3 detected corruptions in the SURT log, I'll ask you to run it and provide me the CheckSUR.log. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is: Windows 7 SP1 64-bit
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

 

[grltek]

Hi Aura,

I appreciate your response. I have done as you requested. The CheckSUR.log file is attached.

Thanks for your help.

 

[Aura]

We need to fix these entries in the Registry. Follow the instructions below please.

SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFixScript.txt and move the file to your Desktop;
  Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

 

[grltek]

Here are the results of the SFCFix:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-20 08:49:15.890
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\administrator\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18409_none_a357b388c7a8df41.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18409_none_8aa0b37fa036a239.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18409_none_e53d5544ad7e8e90.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18409_none_a357b388c7a8df41.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18409_none_8aa0b37fa036a239.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18409_none_e53d5544ad7e8e90.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18409_none_a357b388c7a8df41.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18409_none_8aa0b37fa036a239.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18409_none_e53d5544ad7e8e90.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-07-20 08:49:16.142
Script hash: 4QHqLeE5H0GS4BN3OucPBBitDjh0GknHb9uN7obdB00=
----------------------EOF-----------------------

 

[Aura]

That's good. Can you run SURT again and give me the new CheckSUR.log please? :)

 

[grltek]

Here it is, Aura.

 

[Aura]

Thank you. Follow the instructions below please (we'll attempt to fix one key and if it works, do the same for the two others).

SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFixScript.txt and move the file to your Desktop;
  Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

View attachment SFCFixScript.txt

 

[grltek]

Here is the new SFCFix file, Aura.


SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-20 11:43:07.491
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\administrator\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\d868566667d..9719ada9beb_31bf3856ad364e35_6.1.7601.18409_15aab644fbeb1960.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\d868566667d..9719ada9beb_31bf3856ad364e35_6.1.7601.18409_15aab644fbeb1960.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2015-07-20 11:43:07.539
Script hash: +S6IKaBXFA3kQgY9vnGMUgw0bB+EIqFiplO9Ki2Gmg0=
----------------------EOF-----------------------

 

[Aura]

Alright, run SURT once again and give me a new CheckSUR.log please :)

 

[grltek]

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-07-20 12:08


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI Missing C Mark 0x00000000 c!d868566667d..9719ada9beb_31bf3856ad364e35_6.1.7601.18409_15aab644fbeb1960 x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18270_none_5fa0c25350128c24 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!d868566667d..9719ada9beb_31bf3856ad364e35_6.1.7601.18409_15aab644fbeb1960 successfully added to x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18270_none_5fa0c25350128c24
(f) CSI Missing C Mark 0x00000000 c!d868566667d..9719ada9beb_31bf3856ad364e35_6.1.7601.18409_15aab644fbeb1960 amd64_d868566667d545027860e9719ada9beb_31bf3856ad364e35_6.1.7601.18409_none_15aab644fbeb1960 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!d868566667d..9719ada9beb_31bf3856ad364e35_6.1.7601.18409_15aab644fbeb1960 successfully added to amd64_d868566667d545027860e9719ada9beb_31bf3856ad364e35_6.1.7601.18409_none_15aab644fbeb1960


Summary:
Seconds executed: 104
Found 2 errors
Fixed 2 errors
CSI Missing C Mark Total count: 2
Fixed: CSI Missing C Mark. Total count: 2

 

[Aura]

That's good :) Are you able to install the Windows Updates now?

 

[grltek]

Unfortunately, no. I'm still getting the same error message.

 

[Aura]

Alright follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[grltek]

Well, I get the attached error, but I was able to copy the cbslog.text to me desktop.

 

[Aura]

The Windows Resource Protection service cannot start because it seems that there's an issue with the servicing stack. Follow the instructions below please.

• Click on the Windows Start Menu and enter cmd;
• Right-click on the cmd icon that will appear and select Run as Administrator;
• From there, the command prompt will open. Copy/paste (to past in the command prompt, right-click in it and select Paste) the following command:
  • reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version" > 1 | notepad 1
• Once done, Notepad will open with a small log in it. Copy/paste it in your next reply;

 

[grltek]

Aura,
Here is the result.


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version
6.1.7601.17592 REG_EXPAND_SZ %SytemRoot%\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592

 

[Aura]

Wrong thread, sorry. I'll post instructions soon :)

 

[grltek]

Ok. Are we any closer to a resolution, Aura?

 

[Aura]

Yes sorry I had to consult with my teacher :) Follow the instructions below please.

SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFixScript.txt and move the file to your Desktop;
  Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

Export the CBS Version Registry Key

• Click on the Windows Start Menu and enter cmd;
• Right-click on the cmd icon that will appear and select Run as Administrator;
• From there, the command prompt will open. Copy/paste (to past in the command prompt, right-click in it and select Paste) the following command:
  • reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version" > 1 | notepad 1
• Once done, Notepad will open with a small log in it. Copy/paste it in your next reply;

Your next reply should contain:

• SFCFix log content;
• Content of the Notepad log that will open when you use the Reg Query command;