[SOLVED] Frequent BSODs, No Minidumps - Windows 7 x64

A

alcannistraro

Contributor
Joined
May 5, 2014
Posts
16
I experience blue screen crashes once or twice on most days, not all. I seem to have the correct settings to run mini-dumps, but they just don't happen. As far as I can tell, my hard drive is in good shape. I'm hoping someone here can help me resolve this.

Thanks much.

Al Cannistraro


· OS - Windows 8.1, 8, 7, Vista ? Win 7
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? same
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) 5 years
· Age of OS installation - have you re-installed the OS? 5 years

· CPU AMD Athelon II X4 620 processor 2.60 GHz
· Video Card NVIDIA GeForce 9100
· MotherBoard
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer HP
· Exact model number (if laptop, check label on bottom) p6214y

· Laptop or Desktop? Desktop
 

Attachments

Last edited by a moderator:
I ran the driver verifier program. Although it did result in a Verifier-
enabled BSOD, it also DID write a minidump file! This is the first time to
my knowledge that minidumps have worked on my computer. I'll upload the
minidump file, called 051114-66378-01.zip.

Thanks much to anyone who is trying to help me out with this BSOD problem.
 

Attachments

Hi Al,

The attached DMP file is of the DRIVER_VERIFIER_DETECTED_VIOLATION (c4) bug check.

This is the general bug check code for fatal errors found by Driver Verifier.

Code: 
2: kd> k
Child-SP          RetAddr           Call Site
fffff880`1da304e8 fffff800`039554ec nt!KeBugCheckEx
fffff880`1da304f0 fffff800`0396abf4 nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`1da30530 fffff800`03722890 nt!VfCheckUserHandle+0x1b4
fffff880`1da30610 fffff800`037a19c5 nt! ?? ::NNGAKEGL::`string'+0x2027e
fffff880`1da306e0 fffff800`0396a988 nt!ObReferenceObjectByHandle+0x25
fffff880`1da30730 fffff880`01761abc nt!VerifierObReferenceObjectByHandle+0x48
fffff880`1da30780 fffff980`50714fe0 [COLOR=#ff0000]timntr+0x29abc[/COLOR]
fffff880`1da30788 00000000`00000348 0xfffff980`50714fe0
fffff880`1da30790 fffff880`1da30820 0x348
fffff880`1da30798 fffff980`5d260f90 0xfffff880`1da30820
fffff880`1da307a0 fffff980`50714ff0 0xfffff980`5d260f90
fffff880`1da307a8 00000000`00000000 0xfffff980`50714ff0

timntr.sys is the problematic driver which is - Acronis True Image Backup Archive Explorer, also included in Seagate DiscWizard.

Uninstall either ASAP.

Regards,

Patrick
 
Apparently, at this time, the problem turns out to NOT be solved yet, as I recently experienced another BSOD. Also, unfortunately, the windows/minidump folder is empty.

I'll run the driver verifier program again and will post/upload any results I get.

Thanks much in advance for any continued help that can be offered.

The bluescreen message is below.

Al C.

IRQL NOT LESS OR EQUAL
STOP: 0x0000000A (0x000000001EFB60, 0x000000000000000F, 0x0000000000000001, 0xFFFFFB0003426B07)
 
The Driver Verifier program has been running for 8 hours now, with no crashes yet. However, I notice that there are problems showing on the driver verifier status page:

dump_diskdump.sys: never loaded
nvbridge.kmd: never loaded
 
Let me know when the system crashes next/upload the verifier crashed dump.

Regards,

Patrick
 
Let it crash again with verifier enabled. If it doesn't generate a minidump again, we'll move onto Memtest.

Regards,

Patrick
 
Ah, good news, looks like a driver : )

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)

This is the general bug check code for fatal errors found by Driver Verifier.
Code: 
0: kd> k
Child-SP          RetAddr           Call Site
fffff880`1cf207e8 fffff800`039564ec nt!KeBugCheckEx
fffff880`1cf207f0 fffff800`03956d63 nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`1cf20830 fffff800`03967ab6 nt!MmCheckMapIoSpace+0xe3
fffff880`1cf20880 fffff880`01b0ac21 nt!VerifierMmMapIoSpace+0x46
fffff880`1cf208c0 00000002`11f31560 [COLOR=#ff0000]avgrkx64+0x2c21[/COLOR]
fffff880`1cf208c8 fffffa80`07bdf730 0x00000002`11f31560
fffff880`1cf208d0 00000002`11f31560 0xfffffa80`07bdf730
fffff880`1cf208d8 fffffa80`07bdf730 0x00000002`11f31560
fffff880`1cf208e0 fffffa80`00000000 0xfffffa80`07bdf730
fffff880`1cf208e8 00000000`00000010 0xfffffa80`00000000
fffff880`1cf208f0 00000000`00000000 0x10

avgrkx64.sys called into MmMapIoSpace, which called to map, however, avgrkx64.sys hasn't locked down the pages. avgrkx64.sys is the AVG Anti-Rootkit driver.

Remove and replace AVG with Microsoft Security Essentials for temporary troubleshooting purposes:

AVG removal - http://www.avg.com/us-en/utilities

MSE - Microsoft Security Essentials - Microsoft Windows

Regards,

Patrick
 
Patrick,

I wasn't sure if you wanted me to keep Driver Verifier running or not, but I went ahead and restarted it after I found that it was not running after a restart following a Windows Update. (The Windows Update problem described in that forum persists.)

The computer has been running about 30-36 hours now since my most recent restart, with the largest counter numbers in the Driver Verifier Manager window at around 2.6 billion. No crashes yet.

However, the computer is running so slowly in IE and Firefox that it is virtually unusable. (I'm posting this from a different computer.) Would this be because of Driver Verifier?

Thanks again for your help.
 
I did not want you to keep it running, no. My apologies, I should have elaborated. Please disable verifier. Also, I've marked your thread as solved. You've gone long without a crash, and with DV enabled.

To answer your question, yes, verifier is causing the slowness. Disable it.

Regards,

Patrick
 

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