P PandaDiPanda Member Joined Jan 30, 2020 Posts 18 Feb 4, 2020 #1 Hello, I’m urgently looking for some help because of frequent BSOD. Yesterday the system I work with crashed 10 times (BSOD) within 8 hours. What happened before: I did a last attempt to fix the update problems with SURT [see my thread: “Trouble with KB3172605 among others (Windows 7 Pro)”]. Its preliminary installation tasks took one and a half hours - without final success because the system crashed: INTERRUPT_EXEPTION_NOT_HANDLED 0x0000 003D dxgmms1.sys “dxgmms1.sys” is very often listed in BSOC reports thereafter: 0x0000 007E dxgmms1.sys SYSTEM_SERVICE_EXCEPTION 0x0000 003B fltmgr.sys 0x0000 001E 0x0000 007F dxgmms1.sys PAGE_FAULT_IN_NONPAGED_AREA 0x0000 001A dxgmms1.sys memory management 0x0000 001A SYSTEM_SERVICE_EXCEPTION 0x0000 003B two times: DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x0000 00D1 dxgmms1.sys If the update problems were solved, would the dxgmms1.sys problem vanish, too? Running SysnativeBSODCollectionApp.exe Kaspersky reported a trojan infection of your application: Trojan.Win32.Generic Trojan.Multi.GenAutorunReg.a I canceled the BSOD analysis. Would a *dmp file also serve the purpose? Thanks a lot for your reply.