Four BSOD VIDEO_TDR_FAILURE (116)

[BSFinkel]

On July 3, my Windows 10 Professional 21H2 64-bit system experienced four BSOD VIDEO_TDR_FAILURE (116) during one one-hour Zoom session. I ran Windbg, and it reported, "MODULE_NAME: memory_corruption". I ran memtest 5.0.0 for four hours (1.5 passes) with no errors reported. I do not kn ow enough about Windows internals to know what other Windbg command to run on the four minidumps. I have attached the SysnativeBSODCollectionApp output file. Thanks.

 

[axe0]

Hi BSFinkel,

0x116 is a timeout, detection and recovery failure, which implies that the video drivers took too long to do whatever they needed to do and an attempt to handle this failed.

Considering the age of the drivers, I'm not really surprised. It looks like you're using a fairly old GPU, in my experience it is typically more trouble to get things working again with older GPUs. I would consider replacing the GPU when you have money to spare. For now let's see if updating the GPU drivers from AMD does the trick. From what I understand of this AMD page, you're looking for legacy drivers you can find in the link.

10: kd> lmvm atikmpag
Browse full module list
start             end                 module name
fffff800`4c830000 fffff800`4c8ad000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Sep 23 03:11:50 2015 (5601FC56)
    CheckSum:         00084086
    ImageSize:        0007D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
/code]

 

[BSFinkel]

Driver Easy says
current: 2015-09-22 AMD ASUS EAH6450 15.201.1801.0
new: 2016-02-26 AMD AMD Radeon HD 7400 series 15.301.1901.0000

and I am not sure what the filename of this driver is. Iobit Driver Booster says that my driver for this ASUS card is up-to-date. I was on a chat with ASUS support, and I did not see a current driver for AMD Radeon HD 7400. But the technician with whom I chatted had me download this file:

amd-catalyst-15.7.1-win10-64bit.exe (228 Mb).

I do not know what is contained in this large executable. And I am unsure as to which driver to install. I would like to know what files are going to be changed so that I can make a backup before I make the changes; that is what I learned in my IT career. Am I correct in assuming that I will have to reboot after changing the driver? Thanks.

 

[axe0]

I would not use Driver Easy or any software provided by IObit, you simply don't need them and driver update programs can install bad drivers if you're not careful.

This executable will contain the drivers and any additional software to fully utilitize the GPU to customize performance for example. I would recommend installing the file the technician had you download.

I cannot tell you the exact files that are going to be changed, or the exact registry changes, I do not have an AMD GPU and cannot perform a trace to figure it out. What you could do is use an imaging program like Macrium Reflect or Acronis to make a backup or use Windows 10 file history if you want.

It would be best to perform a reboot after the installation yes, regardless of whether that may be requested or not.

 

[BSFinkel]

I normally do not use Iobit nor Driver Easy to update drivers; I use them to see what they report. I will install the .exe fle later today and then report back.

 

[axe0]

Glad to hear that, but in my opinion you also don't need to do that. I have nothing against them, other than that that kind of software caused me problems many years ago when I bought my first laptop, but generally speaking you really only need to check when you have problems with a driver like now, and then from official sources and not programs from other sources.

 

[BSFinkel]

Glad to hear that, but in my opinion you also don't need to do that. I have nothing against them, other than that that kind of software caused me problems many years ago when I bought my first laptop, but generally speaking you really only need to check when you have problems with a driver like now, and then from official sources and not programs from other sources.

I did use Driver Easy once to install drivers for an older HP Scanner on a Windows 8.1 laptop. I did install the AMD Catalyst (R) software this morning. I have not looked at the report to see what was installed.

 

[axe0]

Let me know how it goes with the newly installed driver.