FIM 2010 R2 adds many new capabilities to help organizations handle the growing complexity of managing identity and permissions across heterogeneous systems. We feel that 2010 R2 is the best FIM release yet – and wanted to review just a few of the new capabilities you’ll find inside.
Improved Self-service Password Reset
A cornerstone of the FIM 2010 experience has always been enabling end users to manage their own identity – a key part of which is making it possible to reset passwords. Password resets can be an incredibly expensive burden for helpdesks – with some studies showing the cost as high as $10 per reset! They also bring their share of user frustration, with password policies that vary across systems and delays in helpdesk response. First introduced as part of FIM 2010, Self Service Password Reset (SSPR) has been significantly improved for FIM 2010 R2. Now with an improved enrollment process, deploying SSPR is easier than ever. We’ve also extended the password reset portal to work with many of the most popular web browsers available (including Internet Explorer, of course!), and now support extranet-based reset experiences as well. Together, the browser-based reset and extranet support mean that your users can resolve password issues wherever they are, from nearly any device.