Win10 Puzzled
Member
- Aug 12, 2015
- 10
This is the original message I submitted to the Windows Secrets Lounge:
____________________
"Blue screen requesting to contact Microsoft Technician
I switched to Win 10 in the hope that I could eliminate some security issues.
First, I got infected with a browser hijacker under Win 8.1 that sent my default browser addresses in Chrome and Internet Explorer to:
"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
I found out how to eliminate the added address and go back to my defaults, however I just could not stop this from reoccurring.
Second, I also was infected by a message that I felt was a scam. It opens a blue screen with several lines of text indicating that:
“A problem has been detected and your PC has been stopped to prevent damage.
0x00009af8 DRIVER_IRQL PENDING OPERATION
COMPUTER HEALTH IS CRITICAL
DO NOT RESTART
. . . . .ETC”
And ends by making a request to contact a Microsoft Certified Technician and a toll free number.
I didn’t heed the request and restarted. The process repeated itself several times and I could not find any other solution than restarting, until I found that by using the Sign Out option in the CTRL + ALT + DEL call for Task Manager, I could go back to the screen prior to the message and continue working.
After any of the two occurrences I would run Malwarebytes Anti-Malware, Spybot and ADW Cleaner, plus CCleaner, although the first two are scheduled to run periodically.
Once I switched to Win 10, the hijackers apparently stopped, but the blue screen is back again, which has given me the reason to send this message to seek some help.
Thanks."
__________________
Later on I found out that the message itself provides a way out by means of the ESC key, which I had not seen before.
Member 'satrow' suggested I contacted you, which is what I am doing with this message.
In regards Point 5 BSOD Posting Instructions, here are some answers:
· OS - Windows 10
· x86 - x64
· Originally came with Windows 7 OEM. I replaced it with Retail Win 8 and later upgraded to Win 8.1
· Age of system (hardware) - 3 years
· Age of OS installation - I re-installed the OS in March 2014
· System Manufacturer - HP
· Exact model number - g7 1070us
· Laptop or Desktop? - Laptop
I have an older HP dv9005us laptop that I am still using with Win 7, waiting to resolve this issue to upgrade it to WIn 10.
Thank you very much for your assistance.
____________________
"Blue screen requesting to contact Microsoft Technician
I switched to Win 10 in the hope that I could eliminate some security issues.
First, I got infected with a browser hijacker under Win 8.1 that sent my default browser addresses in Chrome and Internet Explorer to:
hxxp://usa-aa.s3-website-us-east-1.a...ws.com/?grp=10
, by attaching itself to the end of the default address, like this:"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
hxxp://usa-aa.s3-website-us-east-1.a...ws.com/?grp=10
.I found out how to eliminate the added address and go back to my defaults, however I just could not stop this from reoccurring.
Second, I also was infected by a message that I felt was a scam. It opens a blue screen with several lines of text indicating that:
“A problem has been detected and your PC has been stopped to prevent damage.
0x00009af8 DRIVER_IRQL PENDING OPERATION
COMPUTER HEALTH IS CRITICAL
DO NOT RESTART
. . . . .ETC”
And ends by making a request to contact a Microsoft Certified Technician and a toll free number.
I didn’t heed the request and restarted. The process repeated itself several times and I could not find any other solution than restarting, until I found that by using the Sign Out option in the CTRL + ALT + DEL call for Task Manager, I could go back to the screen prior to the message and continue working.
After any of the two occurrences I would run Malwarebytes Anti-Malware, Spybot and ADW Cleaner, plus CCleaner, although the first two are scheduled to run periodically.
Once I switched to Win 10, the hijackers apparently stopped, but the blue screen is back again, which has given me the reason to send this message to seek some help.
Thanks."
__________________
Later on I found out that the message itself provides a way out by means of the ESC key, which I had not seen before.
Member 'satrow' suggested I contacted you, which is what I am doing with this message.
In regards Point 5 BSOD Posting Instructions, here are some answers:
· OS - Windows 10
· x86 - x64
· Originally came with Windows 7 OEM. I replaced it with Retail Win 8 and later upgraded to Win 8.1
· Age of system (hardware) - 3 years
· Age of OS installation - I re-installed the OS in March 2014
· System Manufacturer - HP
· Exact model number - g7 1070us
· Laptop or Desktop? - Laptop
I have an older HP dv9005us laptop that I am still using with Win 7, waiting to resolve this issue to upgrade it to WIn 10.
Thank you very much for your assistance.
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