[SOLVED] Failure to Update to IE11 (Error Code 9c59)

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lkmyers1

Well-known member
Joined
May 9, 2019
Posts
46
PLEASE HELP

I have Windows 7 Professional installed. I have IE9 currently installed.

Windows 7 was Ghost imaged to the laptop and I am unable to install IE11. I have tried both the offline installer (EIE11_EN-US_WOL_WIN7.EXE downloaded directly from the Microsoft Website), and I have tried updating to IE11 from the Windows Updates, updated everything except for IE11 and failed with error code 9c59.

I ran SFC /SCANNOW and completed with no integrity Violations

I ran the System Update Readiness Tool (SURT) and attached the CBS.log including CheckSUR.log, CheckSUR.persist.log, FilterList.log, 3 CBSPersist .cab files. The link for this is here: SalesMgrBT
 

Attachments

  • IE9Ver.JPG
    IE9Ver.JPG
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Hi @lkmyers1,

Do you still need assistance with this issue?

If so please profile the following files:

Retrieve the Components Hive
  1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
  2. Please copy the COMPONENTS file to your desktop
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again
  3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
  4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here

Export Registry keys (SBS)
  • download the script ExportSbSRegistry.cmd and save it to the Desktop
  • right-click the file ExportSbSRegistry.cmd and select Run as administrator
  • when the script ends a new file called SoftwareSBS.zip will be located on the Desktop
  • If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, etc. or upload to SendSpace and just provide the link for the file here

Export Registry Hive (CBS)
  • download the script ExportCBSRegistry2.cmd and save it to the Desktop
  • right-click the file ExportCBSRegistry2.cmd and select Run as administrator
  • when the script ends a new file called SoftwareCBS.zip will be located on the Desktop
  • If the zip file is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here
 
Hi,

Thanks for the files.

Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
  • Download the file attached and save it to the Desktop as fixlist.txt
    (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
 

Attachments

Hi,

Thanks for the log. Can you try to install Internet Explorer 11 now.
 
Please post the CBS.log and also try to locate the log IE11_main.log inside the Windows folder.
 
Hi,

Thanks for the logs. Lets reinstall one update...


Install Update using Dism
  1. Please download KB2925418 https://download.microsoft.com/down...FDD-0106478E755E/Windows6.1-KB2925418-x86.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name Windows6.1-KB2925418-x86.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand Windows6.1-KB2925418-x86.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows6.1-KB2925418-x86.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.

If Dism finish successfully try to install IE 11, if it fails collect the CBS.log and also the IE11_main.log
 
Last edited:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>cd /d c:\windows\temp
c:\Windows\Temp> expand Windows6.1-KB2925418-x86.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2925418-x86.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB2925418-x86-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows6.1-KB2925418-x86.xml to Extraction Queue
Expanding Files ....
Expanding Files Complete ...
4 files total.
c:\Windows\Temp> DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Wind
ows6.1-KB2925418-x86.msu
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.17514
Processing 1 of 1 - An error occurred - C:\windows\temp\Windows6.1-KB2925418-x86
.msu Error: 0x80070032
Error: 50
The request is not supported.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
c:\Windows\Temp>
 
We need to remove the update manually, but first I need more information...


Search with Farbar Recovery Scan Tool (FRST)
  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."
    Click to expand...
  • wait for the command to finish with "The operation completed successfully" or equivalent
  • close the window "Administrator: Command Prompt"
  • Execute FRST/FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the Tool opens for the first time you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or Copy & Paste the following text:
    KB2925418
    Click to expand...
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
OUTPUT FROM ABOVE COMMAND RUNNING AS ADMINISTRATOR
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."
Version: 6.1.7600.16385
Image Version: 6.1.7601.17514
The operation completed successfully.
C:\Users\Administrator>
---------------------------------------------

SEARCHREG.TXT is attached
 

Attachments

Lets take care of the update...


Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • Download the file attached and save it to the Desktop as fixlist.txt
    (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
 

Attachments

Hi,

Try to install IE 11 if it fails collect the CBS.log and also the IE11_main.log log inside the Windows folder.
 
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