[SOLVED] Failure to install Monthly Security Update KB4519976

Joined
Oct 17, 2019
Posts
18
Good afternoon,

I need your help as I work with information technology and I have several clients who are unable to upgrade KB4519976.

Would you help me ? I have tried everything and nothing.


There are 3 machines that are not in the same city as me, I will have to do the service remotely.

Some advice ?
 
Remember that all machines use Windows 7, and all updates performed, do not install update KB4519976.

Follows photo with error.
 

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Good afternoon, I followed the last tutorial:
I ran sfc / scannow that reported "Windows Resource Protection did not find any integrity violations" went to step 3 and did the hotfix for windows installation, and yet the 4519976kb package installation was not installed.

How to proceed?
 
Hi!

Please do the following:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
The smart is not compatible as follows attached in the photo. I'm uploading the CBS folder on google drive and I also uploaded SFCFix.txt I await a return.


CBS -> CBS.zip
 

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The following message appears: "The update cannot be applied to your computer"
 

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Thanks for the info. Please do the following.

1. Click your Start button and type cmd in the search box. Right-click on cmd from the search results and select Run as administrator. Answer Yes if the UAC prompt comes up.
2. Copy/Paste the following in to the command-prompt window and hit enter.
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\hotfix.txt"

3. This will create a file on your desktop named hotfix.txt. Please attach this to your next reply.
 
Step#1 - Export CBS hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.
 
When exporting the file gives the following error message: "Unable to export file C: \ Users \ test \ desktop \ ComponentBasedServicing: Error writing file. There may be a disk or file system error."
 

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