Failure to install Monthly Security Update KB4519976 windows 7

tomdavo90 · Oct 12, 2019

i read the "Failure to install Monthly Security Update KB4519976" post and thought maybe you could help me with the same issue i have made a link for the components file.
and a screenshot of the updates failing including (KB4519976)

http://www.filedropper.com/components_1

http://www.filedropper.com/wuscreen

i am currently getting alot of crashes on my comp (memory_management bluecreen) and im trying to solve it myslef to no avail. im hoping this helps to fixing that issue

thanks!

x BlueRobot · Oct 12, 2019

Please follow these posting instructions for your BSOD - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

tomdavo90 · Oct 12, 2019

heres my system info

tomdavo90 · Oct 12, 2019

x BlueRobot said:
Please follow these posting instructions for your BSOD - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

check reply please. thanks

Sysnative Windows Update · Oct 12, 2019

Unrelated to your question, but from which software did these screenshots come from?

tomdavo90 · Oct 13, 2019

softwaremaniac said:
Unrelated to your question, but from which software did these screenshots come from?

pc repair application
i print screen

x BlueRobot · Oct 14, 2019

tomdavo90 said:
check reply please. thanks

Thanks, I'll have a look tonight for you.

x BlueRobot · Oct 15, 2019

Okay, looks like we have one those horrible Stop 0x24 bugchecks which provide very little information.

Code:

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: [COLOR=rgb(65, 168, 95)]fffff8801b13fa08[/COLOR] << Exception Record
Arg3: [COLOR=rgb(0, 0, 255)]fffff8801b13f270[/COLOR] << Context Record
Arg4: [COLOR=rgb(255, 0, 0)]fffff800032627d4[/COLOR] << Instruction which caused the crash

Let's begin by dumping the exception record to understand why we crashed to begin with:

Code:

9: kd> [COLOR=rgb(65, 168, 95)].exr 0xfffff8801b13fa08[/COLOR]
ExceptionAddress: fffff800032627d4 (nt!RtlSplay+0x000000000000005c)
   ExceptionCode: [COLOR=rgb(255, 0, 0)]c0000005[/COLOR] (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

Okay, looks like we've referenced an invalid memory address.

Code:

9: kd> [COLOR=rgb(65, 168, 95)]!error c0000005[/COLOR]
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

Let's dump the context record and the stack trace as the bugcheck suggests.

Code:

9: kd> [COLOR=rgb(65, 168, 95)].cxr fffff880`1b13f270[/COLOR]
rax=fffff8a0236063f8 rbx=fffff8a01901c3e8 rcx=fffff8a0148e14a0
rdx=fffff8a02366ef28 rsi=0000000000000088 rdi=fffff8a0148e1490
rip=fffff800032627d4 rsp=fffff8801b13fc48 rbp=fffff8a0148e14a0
 r8=[COLOR=rgb(0, 0, 255)]fffdf8a023658f30[/COLOR]  r9=fffdf8a023658f28 r10=000000000000035c
r11=fffff8801b13fca0 r12=fffff8a014a00350 r13=fffff8a014a00140
r14=0000000000621dae r15=fffffa801b17f180
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
nt!RtlSplay+0x5c:
[COLOR=rgb(255, 0, 0)]fffff800`032627d4[/COLOR] 493910          cmp     qword ptr [r8],rdx ds:002b:fffdf8a0`23658f30=????????????????

It seems like we were referencing the r8 register and the pointer dereferenced to an invalid memory address.

I've dumped out the entire kernel stack and the only third-party driver I could find which may have caused the crash is an Intel storage port driver.

Code:

9: kd>[COLOR=rgb(65, 168, 95)] lmvm iaStorA[/COLOR]
Browse full module list
start             end                 module name
fffff880`0103f000 fffff880`012f2000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR=rgb(255, 0, 0)]Thu Jun 27 14:18:45 2013 [/COLOR](51CCAC35)
    CheckSum:         000AE0B1
    ImageSize:        002B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Could you please check for any available updates using the Intel support assistant - Intel® Driver & Support Assistant

tomdavo90 · Oct 16, 2019

x BlueRobot said:

Okay, looks like we have one those horrible Stop 0x24 bugchecks which provide very little information.

Code:

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8801b13fa08 << Exception Record
Arg3: fffff8801b13f270 << Context Record
Arg4: fffff800032627d4 << Instruction which caused the crash

Let's begin by dumping the exception record to understand why we crashed to begin with:

Code:

9: kd> .exr 0xfffff8801b13fa08
ExceptionAddress: fffff800032627d4 (nt!RtlSplay+0x000000000000005c)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

Okay, looks like we've referenced an invalid memory address.

Code:

9: kd> !error c0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

Let's dump the context record and the stack trace as the bugcheck suggests.

Code:

9: kd> .cxr fffff880`1b13f270
rax=fffff8a0236063f8 rbx=fffff8a01901c3e8 rcx=fffff8a0148e14a0
rdx=fffff8a02366ef28 rsi=0000000000000088 rdi=fffff8a0148e1490
rip=fffff800032627d4 rsp=fffff8801b13fc48 rbp=fffff8a0148e14a0
r8=fffdf8a023658f30  r9=fffdf8a023658f28 r10=000000000000035c
r11=fffff8801b13fca0 r12=fffff8a014a00350 r13=fffff8a014a00140
r14=0000000000621dae r15=fffffa801b17f180
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
nt!RtlSplay+0x5c:
fffff800`032627d4 493910          cmp     qword ptr [r8],rdx ds:002b:fffdf8a0`23658f30=????????????????

It seems like we were referencing the r8 register and the pointer dereferenced to an invalid memory address.

I've dumped out the entire kernel stack and the only third-party driver I could find which may have caused the crash is an Intel storage port driver.

Code:

9: kd> lmvm iaStorA
Browse full module list
start             end                 module name
fffff880`0103f000 fffff880`012f2000   iaStorA  T (no symbols)        
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Jun 27 14:18:45 2013 (51CCAC35)
    CheckSum:         000AE0B1
    ImageSize:        002B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Could you please check for any available updates using the Intel support assistant - Intel® Driver & Support Assistant

says all up to date heres the report

tomdavo90 · Oct 17, 2019

still having crashes and cant update WU

axe0 · Oct 17, 2019

Could you go to https://www.dell.com/support/home/nl/nl/nlbsdt1/product-support/product/alienware-aurora-r4/drivers and install the Intel RST driver, it looks like it's a little more recent then your current drivers.

tomdavo90 · Oct 19, 2019

axe0 said:
Could you go to Ondersteuning voor Alienware Aurora R4 | Drivers en downloads | Dell Nederland and install the Intel RST driver, it looks like it's a little more recent then your current drivers.

I ran the update on dell both automatically and manually but they do not install. when i rescan my pc after restart they still need to be downloaded and installed.

updates are:

Aurora-R4_Chipset_Driver_XRD1X_WN_9.0.0.1310_A00

Network_Driver_62M2G_WN_8.10.1226.2012_A00

these are the install logs...

tomdavo90 · Oct 19, 2019

this is rst log file dont think its done anything i repaired it if thats what you mean?

tomdavo90 · Oct 19, 2019

each time i run a full system diagnostic test my system crashes. i got memory management bluescreen..

tomdavo90 · Oct 19, 2019

finished the test and it says my memory failed in these area in the picture. i then checked and it said that dell can replace these. it is some of my RAM im guessing?

thanks

Sysnative Windows Update · Oct 19, 2019

Yes, it's likely that your RAM is bad.

tomdavo90 · Nov 28, 2019

hi sorry its been a while. i have taken the bad ram out have 8gb in and no crashes now so that has been solved.

still cannot update windows 7

i have been trying to upgrade to win10 but the installation fails could this be linked to WU not updating it says online it could be.

ihave made a flash copy and tried direct internet install both same issue.

thanks tom

Sysnative Windows Update · Nov 28, 2019

You have received instructions in your Windows Update thread.

tomdavo90 · Nov 28, 2019

softwaremaniac said:
You have received instructions in your Windows Update thread.

i cant see instructions ? you mean posting instructions ?

Sysnative Windows Update · Nov 28, 2019

trying to update to windows 10 from 7 cannot update

Failure to install Monthly Security Update KB4519976 windows 7

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