[SOLVED] Failed Windows 7 (x64) SP1 Update for KB4534310 - Error 80073701

D

DickC

Member
Joined
Jun 8, 2020
Posts
10
Hello,

I've have been unable to run the "Security Monthly Quality Rollup for Windows 7 for x64-based Systems" for several months now. All Other updates install successfully but KB4534310 always fails with the same error - 80073701.

2020-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4534310)
Installation date: ‎6/‎9/‎2020 3:00 AM
Installation status: Failed
Error details: Code 80073701
Update type: Important

SFC Scan completed successfully with no errors.

I've attached SFCFix.txt.

The CBS.zip is available at: CBS.zip

Thanks for any help you can provide.

-Dick
 

Attachments

Hi Dick,

Your logs show a big number of corrupter/missing files, please give me some time to prepare a fix for your...
 
SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file DickC.zip and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    sfpcJCen14An3ndjNGCI7mByhjHJud.png
    DickC.zip
  • Drag the file DickC.zip onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 
SleepyDude, thanks for your assistance.

Copy/paste of the contents of SFCFix.txt generates the following error when I try to post it:
---Oops! We ran into some problems.
---Please enter a message with no more than 200000 characters.

I have attached the file instead.

-Dick
 

Attachments

Hi,

Thanks for the log.

System Update Readiness Tool (SUR)
  • Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
  • Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
  • Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
    Note:     If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
 
Looks good. Lets use SFC...

SFC scan
  • Please open up a Command Prompt Window as a Administrator, instructions for Windows 7 or Windows 8 and 8.1.
  • Inside the command prompt window type or copy & Paste the following command:
    sfc /scannow
Note: This may take some time to finish. If the result is not "No integrity violations found" or equivalent please do the following:


Export the CBS folder
  1. Open the folder C:\Windows\Logs
  2. Right-click on the CBS folder, and select Copy
  3. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS
  4. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder
  5. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created
    If the zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
 
Hi,

Thanks for the report.

Now force Windows to search for new updates and let them install, if some fail let me know the KB number and error code generated also collect the new CBS.log.

Locate the log c:\Windows\logs\cbs\CBS.log copy the file to the Desktop, Zip it and attach to your post.

Note: If the file is too big to attach please upload it to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
 
Hello SleepyDude,

The only important update available was KB4534310, and it failed. Installation details are as follows:

2020-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4534310)

Installation date: ‎6/‎12/‎2020 8:56 AM

Installation status: Failed

Error details: Code 80073701

Update type: Important

The CBS-2.zip is available at: Meet Google Drive – One place for all your files

Thanks for your assistance.

-Dick
 
Hi Dick,

Please check the sharing options on the new CBS log because I can't download the file.
 
Install Update using Dism
  1. Please download KB4093118 http://download.windowsupdate.com/d..._5ea1778b896fcc764e0db8da7d094f62dc98d82f.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name Windows6.1-KB4093118-x64.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand Windows6.1-KB4093118-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows6.1-KB4093118-x64.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.

Note: If DISM fails please attach the CBS.log
 
Everything completed successfully (see below), but I did not get the request to do the Restart. Should I manually do the Restart?

Command Prompt output:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd /d c:\windows\temp

c:\Windows\Temp>expand Windows6.1-KB4093118-x64.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB4093118-x64.cab to Extraction Queue
Adding C:\windows\temp\PkgInstallOrder.txt to Extraction Queue
Adding C:\windows\temp\PCIClearStaleCache.exe to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB4093118-x64-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows6.1-KB4093118-x64.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
6 files total.

c:\Windows\Temp>
c:\Windows\Temp>
c:\Windows\Temp>
c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windo
ws6.1-KB4093118-x64.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~amd64~
~7601.24106.1.4
[==========================100.0%========================= ]
The operation completed successfully.

c:\Windows\Temp>
 
Hi,

In that case no need to restart. Now try to install the update KB4534310 again if it fails collect the new CBS.log please and tell me the error code.
 
SleepyDude,

Installation of KB4534310 was successful (see below), along with a Restart to complete the installation.

2020-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4534310)

Installation date: ‎6/‎12/‎2020 10:30 AM

Installation status: Successful

Update type: Important


Thank you so much for your assistance. I have made a donation, and I will definitely continue to follow this site for valuable help!

-Dick
 
Hi,

I'm glad it worked :-)

In my name and on behalf of the Sysnative Team Thank you for your donation. (y)

Regards.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top