Failed when installing Windows update KB3000850

[dheghel]

Hi sir...Windows update KB3000850 will not install on my computer. When the system reboots, it says it is unable to install update and is undoing changes.....I have run Dism /Online /Cleanup-Image /RestoreHealth and attached the output. Any advise would be greatly received!


Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 0x80240021

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

[chauffeur2]

Hi dheghel, Welcome :wave:

Please go to this site and read the information about this update.

Microsoft ® were aware of issues with this update, and I believe that they issued further 'patches' to rectify the matter.
I suggest that you perform a disc clean up before attempting to re-install this pesky update.
To perform a 'Clean Up' do this:
Go to the Desktop > Double click > My PC > Right Click > C: > Properties > Disk Clean Up.
Allow the PC to load the files that can be safely deleted; then, scroll down in the pop-up box and tick all boxes regarding Update logs etc.
(If you are not too sure which ones to tick, post back with a list and we will assist.)
This procedure may take sometime to complete; once the list is revealed and the necessary boxes ticked > delete files.
Windows® will then delete the files and finish.
Close all windows and reboot the computer.
This will give you a 'clean' re-installation of the update.
Post back with the results or any concerns.

Kind Regards,

 

[dheghel]

Still not working sir...
==================================================================================================
Update for Windows (KB3000850)

Installation date: ‎4/‎14/‎2015 4:34 PM

Installation status: Failed

Error details: Code 80070002

Update type: Important

Fix for KB3000850

More information:
http://support.microsoft.com/?kbid=3000850

Help and Support:
Microsoft Support
=======================================================================================================

 

[chauffeur2]

Hello again dheghel, :wave:

Microsoft® have more information at this site, so please go there and read the instructions on how to help you solve this issue.

Post back with how you fared, or if you have any queries.

Kind Regards,

 

[chauffeur2]

I forgot to mention this:
The information in this notice from Microsoft® is specifically for the Error Message KB3000850.
Kind Regards,

 

[Go The Power]

Hello and welcome to the forum :)

There are no results for SFC inside the cbs log, please follow the below steps:

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
4. Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive