[SOLVED] Failed to install updates on Windows 7 x64

[cvo]

Hello Peter,

I am unable to install the following two important updates:
+ KB4516065
+ KB4535102

The error is 0x80092004

I installed KB4474419 but it doesn't change the situation.

The CBS.log file is around 300 MB and for sure it is the result of several attempts. It isn't worth to submit it. How can I reset it?

Thanks

 

[cvo]

...
The CBS.log file is around 300 MB and for sure it is the result of several attempts. It isn't worth to submit it. How can I reset it?

...

I could manage to slim it.

 

[PeterJ]

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or One Drive or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[cvo]

In attach.

 

[PeterJ]

Install Update with DISM

1. Download the update MSU here: http://download.windowsupdate.com/c..._d3de52d6987f7c8bdc2c015dca69eac96047c76e.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows6.1-kb4490628-x64_d3de52d6987f7c8bdc2c015dca69eac96047c76e.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4490628-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[cvo]

I performed all the steps until 6. The were no errors.
Can I check for updates? Or do you need log files?

 

[PeterJ]

Yes but provide a list of available important updates first. Do not install any update yet.

 

[cvo]

I checked for available updates and the important and available ones are:
- KB4535102 (as before)
- KB4534310 (a new one; before, the KB4516065 was available)

How should I proceed?

 

[PeterJ]

Try to install KB4534310 only and report the result.

 

[cvo]

:)
Apparently the installation of it was successful. It asks me to restart and complete the update.
Do I proceed so?
After that can I install the other available updates?

 

[PeterJ]

Yes.

 

[cvo]

It worked perfectly. I could install the remaining important and optional updates.

Thank you very much. I really appreciate your help.

 

[PeterJ]

Your welcome.

Take care.