[SOLVED] Failed to install KB4471318 with error 0x80073712

L

Leonidik

Member
Joined
Dec 20, 2018
Posts
11
Help me,please!OS Windows 7 Pro Sp1,all update install normal,but failed to install KB4471318 with error 0x80073712.I tried launch sfc /scannow, but no errors.Installing KB947821 with errors in log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-12-20 16:20


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI Missing Identity 0x00000000 appid 5b2b6387cd6..d45cfe54e42_31bf3856ad364e35_6.1.7601.24150_793d5b0db65edf8d
(f) CSI Missing Identity 0x00000000 appid c308b244574..898a43828b6_31bf3856ad364e35_6.1.7601.24150_635e7c7787197659
(f) CSI Missing Identity 0x00000000 appid 3bea7e94662..6e3196c6fa0_31bf3856ad364e35_6.1.7601.24150_58e9c7da84b80b93
(f) CSI Missing Identity 0x00000000 appid 0dbcd208001..3506cb4050b_31bf3856ad364e35_6.1.7601.24150_419f678829daa337


Summary:
Seconds executed: 788
Found 4 errors
CSI Missing Identity Total count: 4
 
Install Update with DISM


  1. Download this update and save to your desktop. The file name will be Windows6.1-KB4284826-x64.cab.zip.
  2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
  5. Copy and paste the following command into the command prompt window and press enter.

    dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4284826-x64.cab
  6. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation. <---You may not get this line.
    Do you want to restart the computer now (Y/N)? <---You may not get this line.






Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
 
softwaremaniac said:
Install Update with DISM


  1. Download this update and save to your desktop. The file name will be Windows6.1-KB4284826-x64.cab.zip.
  2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
  5. Copy and paste the following command into the command prompt window and press enter.

    dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4284826-x64.cab
  6. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation. <---You may not get this line.
    Do you want to restart the computer now (Y/N)? <---You may not get this line.






Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
Click to expand...

I get errors,error adding package 0x80073712 and package store is corrupt error:14098.In attach dism.log and cbs.log.
 

Attachments

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Afterwards, please retry updates and attach CBS.log if it fails.
 

Attachments

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-01-10 09:01:21.761
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\temp\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_input.inf_31bf3856ad364e35_6.1.7601.24145_none_7eff7eb14ff2a230.


Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_input.inf_31bf3856ad364e35_6.1.7601.24145_none_7eff7eb14ff2a230.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_input.inf_31bf3856ad364e35_6.1.7601.24145_none_7eff7eb14ff2a230.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-01-10 09:05:13.974
Script hash: GAtJzwoR/19fLuxDv662eIaCjv3v9isuKmAScM0LjzE=
----------------------EOF-----------------------


After SFCFix i try install update but get error, CBS.log in attachmentю
 

Attachments

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Fix result of Farbar Recovery Scan Tool (x64) Version: 09.01.2019 01
Ran by Администратор (11-01-2019 07:47:02) Run:1
Running from C:\Users\Администратор\Desktop
Loaded Profiles: Администратор (Available Profiles: leonid & MapInfo & Danilchuk & МоренковаЮ & Администратор & Администратор)
Boot Mode: Normal
==============================================


fixlist content:
*****************
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_input.inf_31bf3856ad364e35_6.1.7601.24145_none_7eff7eb14ff2a230]
"S256H"=hex:56,e1,35,16,7e,42,b4,80,e2,9e,a1,07,bf,68,b3,56,da,1a,5e,59,47,3a,\
c1,fd,67,71,c7,6b,27,f7,5f,5d
"identity"=hex:69,6e,70,75,74,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,3d,6e,65,\
75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,74,65,2c,\
20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,32,34,31,34,35,2c,20,\
50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,61,64,\
33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,65,63,\
74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,65,3d,\
4e,6f,6e,53,78,53
"ClosureFlags"=dword:00000003
"c!input.inf_31bf3856ad364e35_6.1.7601.24145_7eff7eb14ff2a230"=hex:
"f!hidparse.sys"=hex:68,00,69,00,64,00,70,00,61,00,72,00,73,00,65,00,2e,00,73,\
00,79,00,73,00
"f!hidusb.sys"=hex:68,00,69,00,64,00,75,00,73,00,62,00,2e,00,73,00,79,00,73,00
"f!input.inf"=hex:69,00,6e,00,70,00,75,00,74,00,2e,00,69,00,6e,00,66,00
"f!hidclass.sys"=hex:68,00,69,00,64,00,63,00,6c,00,61,00,73,00,73,00,2e,00,73,\
00,79,00,73,00


EndRegedit:
*****************




========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========


The operation completed successfully.




========= End of CMD: =========




====> Registry


==== End of Fixlog 07:47:06 ====
 
FRST Registry Search
 1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4467107 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop and extract it.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.
 

Attachments

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