[SOLVED] Failed to install kb3000850

E

erwtwin

Active member
Joined
Jul 31, 2015
Posts
29
Hello,

I am struggeling with this update for quite awhile (months) and it starts to annoy me bigtime :(. Everytime i try to update the update downloads and installs correctly (at least it seems that way). After the reboot it continues the installation but hangs at 30% and than rolls back for about 7 minutes. And it says fail at the update windows (see updateerror.png for the eventviewer message).

I have a desktop running windows enterprise 8.1, with ssd so i have my user profiles on a different hd.

I tried alot of different solutions from different threads, but nothing helped so far.

- SFC.exe /Scannow + DISM.exe /Online /Cleanup-image /Restorehealth
- I dont have a kodac printer so i dont think that is the problem
- Ran sfcfix.exe
- Tried to install the .msu with the downloaded file from microsoft
- added accessories to my userprofile

I have added the cbs.log in the zip, there are some errors, but they dont make any sense to me.

Hopefully one of you gurus can solve this problem.

Regards,

Erwtwin
 

Attachments

  • updateerror.png
    updateerror.png
    10.4 KB · Views: 12
Hi erwtwin :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

License Information (Windows 8)
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt =>
  3. Inside the Command Prompt windows copy and paste the following command
    licensingdiag.exe -report "%userprofile%\Desktop\report.txt" -log "%userprofile%\Desktop\repfiles.cab"
  4. Once finished please go to your desktop -> You will see two files report.txt and repfiles.cab -> Please select both files and add them into a zip file
  5. Upload this zip file to your next reply
 
Hi Aura,

Thanks for your quick reply. Here is the zip file you requested.
 
Alright thank you :) I would like to review your logs first to make sure there's nothing wrong with them, then we'll try to download and install that update. Follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Your CBS.log is clean. Let's make sure it's the same after a DISM scan, then we'll move on to troubleshooting that installation error.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Hi Aura,

Thanks for the quick reply again. I have added the zip as an attachment.
 

Attachments

Try to install it once again, when it fails, upload the following files for me right away.
  • C:\Windows\WindowsUpdate.log
  • C:\Windows\Logs\CBS\CBS.log
On top of that, follow the instructions below.

3Al62Pm.png
MiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select
    Spcusrh.png
    Run as Administrator;
  • Check the following options:
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Users, Partitions and Memory size;
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
 
I didn't see any traces of this in your MiniToolBox but, are you using a proxy and/or a VPN? Also, can you disable AVG (your Antivirus), and try to install the update manually?
 
No, I dont use proxy or vpn.

I removed AVG and than tried to update but I still get the dreaded installation failed.
 
Alright follow the instructions below please.

mYEYEX7.png
Disk Management Utility
Follow the instructions below to open the Disk Management Utility:
  • For Windows 7, click on the Windows Start Menu, right-click on Computer and select Manage (requires Admin Rights). From there, click on Disk Management in the left pane;
  • For Windows 8, bring the cursor in the bottom left-corner of the screen and wait for the metro preview to open, then right-click on it and select Disk Management;
  • For Windows 8,1 bring the cursor on the Windows logo, right-click on it and select Disk Management;
  • Open the window to its full size, then take a screenshot of it and attach it to your next reply;

If you don't know how to take a screenshot:

mq1pzD6.png
How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Attach your screenshot to your next reply and post it;
 
Your System Reserved Partition only have 15% of space left on it, and from what I can find online, this is often the cause of the specific error code you are getting. Do you know how to shrink/expand partitions (resize them) or you never did that before?
 
Can you upload the following log for me so I can check it?

C:\Windows\Inf\setupapi.dev.log
 
Thanks, follow the instructions below please.

Export Registry Info
1. Right-click the Start button and select Command Prompt (Admin). Answer Yes if prompted with a UAC prompt.
2. Copy/Paste the following line into the command prompt window and hit enter. Note: You will need to right-click in the command prompt window to paste. You can't use the keyboard.
reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318} %userprofile%\desktop\export.reg

3. You should see a file on your desktop named export.reg. Please zip and attach this in your next reply.
 
Aura, thanks for your help so far, I am going on a holiday tomorrow, so I cant sent any logs for two weeks. I really appriciate your help so far and hopefully you still want to help me when I come back. Ill put another post to this thread so you know when I am back.

Regards!
 
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