[SOLVED] Fail to upgrade Windows 7 to Windows 10 – error 0x800707E7 - 0x3000D

[hobbydev]

Dear, Good Guys!

I've been failing to upgrade my Windows 7 SP1 x64 to Windows 10 using Media Creation Tool / mounted ISO / USB stick. I get the same error every time. (I didn't try running from ISO burned to DVD because it's 5,6 GB and needs a DL DVD – I have one DL DVD disc but my burner doesn't read it; not sure if it's DVD's or burner's issue).

Windows 7 is up to date. I've read numerous forums, answers, howtos and blogs.
I tried disabling anitivirus (Microsoft Security Essentials), disabling autorun apps and non-MS services, disabling network, removing the USB stick after 1st reboot during upgrade, conserving/wiping user files&apps on upgrade, uninstalling nVidia drivers (although OS automatically reinstalled those drivers). Nothing changed.

Can someone help me, please? I attach CBS.zip and ComponentsScanner.txt as instructed.
I also checked the most commonly given answer, the dummy/old/corrunpted user profiles – there were two ("Classic .NET AppPool" and "DefaultAppPool"), I removed them, nothing changed. Although I ran SetupDiag.exe from one answers and it gave a hint «User profile suffix mismatch: upgrade asked for "Lenovo", actual suffix is: "Lenovo.000"». I attach it's output, too (via Dropbox, as there may be sensitive data?), and additionally an output of dir C:\Users.

 

[PeterJ]

Hello and welcome,

Attach the file C:\$Windows.~BT\Sources\Panther\setupact.log to your next reply.

 

[hobbydev]

Hi PeterJ,

Thank you for quick reply. I uploaded setupact.log to the same Dropbox folder (173 MB). I attach a preview here, I think last ~600 lines may be sufficient (beginning 100 lines before Error).
In line 982837 there's «User profile suffix mismatch: upgrade asked for "Lenovo", actual suffix is: "Lenovo.000"», but I didn't find a directory "Lenovo.000" in C:\Users nor did I find the string "Lenovo.000" in registry.

 

[PeterJ]

I attach a preview here, I think last ~600 lines may be sufficient (beginning 100 lines before Error).

Don't worry about the file size. Always provide a complete log.

1. Click the Start button and then type cmd in the searchbox. Right-click on cmd that comes up in the search results and select Run as administrator.
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy and paste the following into the command-prompt and hit enter.
reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%USERPROFILE%\desktop\1.txt"
4. After the command runs there will be a file on your desktop named 1.txt.
5. Attach this file to your next reply.

 

[hobbydev]

Thanks! There's only 1 user profile ("C:\Users\Lenovo"). File attached.
Btw,

4. After the command runs there will be a file on your desktop named 1.txt.

my Desktop in another location :) I'm tech-savvy, but it's better to keep that in mind in the future

 

[PeterJ]

my Desktop in another location :) I'm tech-savvy, but it's better to keep that in mind in the future

English is not my native language. I don't see any wrong with "4. After the command runs there will be a file on your desktop named 1.txt. "
Please explain/advice.

Step 1:
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

Step 2:

1. Click the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following commands into it, then press enter after each.
   del C:\Users\dir.txt|dir c:\users > "%userprofile%\Desktop\set.txt"
   set >> "%userprofile%\Desktop\set.txt"
4. This will create a file set.txt on your Desktop. Please attach that file to your next reply.

 

[hobbydev]

Thank you for reply.
I zipped the COMPONENTS and created the set.txt, but for the sake of privacy I uploaded them both to the same Dropbox folder (sorry for inconvenience).

English is not my native language. I don't see any wrong with "4. After the command runs there will be a file on your desktop named 1.txt. "
Please explain/advice.

Sorry I didn't make it clear. I meant that my Desktop folder is located in D:\Desktop. However, your instructions ("%USERPROFILE%\desktop\…") point to "C:\Users\[UserName]\Desktop\…". So none of the txt files (1.txt, set.txt) appeared on my desktop. It wasn't a problem for me, I knew where to find them, but it could be a problem for a non tech-savvy person :) I know it may be an edge case, but I just wanted to point a thing that could spare someone's frustration in the future :)
I don't mean to be rude, just trying to help the helpers :) Thank you for your time!

 

[PeterJ]

Sorry I didn't make it clear. I meant that my Desktop folder is located in D:\Desktop.

All clear now. Why and where did you change that ?
Some system variables still have the default userprofile folder C:\Users\<username>

 

[hobbydev]

I moved Desktop along with Documents, Downloads, Music, Pictures and Videos to another disk, because many of these folders became too big for one drive. Never had problems with that
I moved it by opening %userprofile%, right-clicking the Desktop folder (it was default then, yet), choosing Properties > Location tab and clicking [Move].
I never moved the userprofile folder, only those few subfolders.

 

[PeterJ]

I moved it by opening %userprofile%, right-clicking the Desktop folder (it was default then, yet), choosing Properties > Location tab and clicking [Move].

Never used that before.

Lets fix another issue on your machine first.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
   
2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

1. Download SURT for your system. (Windows 7 SP1 x64)
2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
4. Attach this log to your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

 

[hobbydev]

Both exes ran succesfully :) logs attached ↓

 

[PeterJ]

Great.
Try the upgrade again and report the result.

 

[hobbydev]

I will! Thanks :) But first I'll leave it for tonight to let it create a backup image of the system drive, just in case
I'll keep you informed

 

[hobbydev]

Upgrade failed with the same error, old OS restored automatically. Which logs should I attach?

 

[hobbydev]

Windows Update offers mi to install a few (old) updates it found:

• 7 important:
  - .NET update KB2836942
  - Windows update KB2798162
  - .NET security update KB2656356
  - Windows security updates KB2685939, KB2758857, KB2840149, KB3019978
• 3 optional:
  - MS Essentials KB2902907, KB3140479
  - nVidia update

I haven't installed them yet because I suppose you were repairing something connected with them.

 

[PeterJ]

Try to install the important updates only.
Report the report.

 

[hobbydev]

All 7 important updates installed correctly, optional ones are still available. It didn't require me to restart. I copied setupact.log to the same Dropbox folder, subfolder 2nd try (2023.04.02). I also created new set.txt file (as you instructed in post #6) in that folder.

 

[hobbydev]

When we come to the moment when you have no idea how to help me, just say it! :) I take this into account that I may have to do a fresh install...

 

[PeterJ]

When we come to the moment when you have no idea how to help me, just say it! :)

I will but that might take some time.

Step 1:
Restart the machine.
Check Windows Update again. If there are new important updates available, install them and report the result.

Step 2:
Open an elevated commandprompt.
Typ diskpart into it, then press enter.
Wait for this to complete.
Typ list volume and press enter.
Wait for this to complete.
Take a screenshot of the commandprompt window.
Upload the image file to a file-sharing site such as Filedropper or imgur.com and post the downloadlink.

 

[hobbydev]

Image uploaded to the same Dropbox folder.
H:,I:,J:,K: are DAEMON-mounted drives.
D:,E: are for various data files, backups etc.
F: is a bootable USB stick with Windows 10, present in my USB port.

P.S.
No more important updates detected.