Explorer.exe error -> scf scannow -> cannot repair

sphelps · Oct 3, 2015

Here is the message from scf:

Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate"

How do I manually repair this?
TIA,
Sharon

sphelps · Oct 3, 2015

I got ahead of myself. Now I have found and followed posting instructions. I have run csfix and am attaching the log file. Although it says it's is successful, the problem persists.

Here is a description of my problem - when I start my computer (Surface Pro 3, WIndows 8.1) it immediately starts throwing an error:

and throws it again whenever I close the window. I can just move it aside and continue, but it asserts itself again periodically.
CBS.zip will not upload, so I will use the large file uploader.

Thanks,
Sharon

View attachment SFCFix.txt

sphelps · Oct 3, 2015

I've run the large file uploader twice, and the txt file says it completed successfully (see attached), but I don't see it added to this thread. Any suggestions?
Thanks,
Sharon

zcomputerwiz · Oct 5, 2015

AutoAnalysis::

FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415.

SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

It looks like the corrupt file has been repaired, let's make sure.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

sphelps · Oct 9, 2015

The problem persists. CBSlog is attached.
Thank you.
Sharon

zcomputerwiz · Oct 9, 2015

Code:

=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 269 seconds.

Looks good.

This problem may be caused by a third party application or extension. Have you tried a clean boot?

How to perform a clean boot for troubleshooting

sphelps · Oct 14, 2015

I performed a clean boot, following the instructions. I restarted my computer, but still am getting the c++ runtime error.
Anything else to try?
Thanks,
Sharon

zcomputerwiz · Oct 15, 2015

Download and run MiniToolBox here: MiniToolBox Download
Check the box for List last 10 Event Viewer Errors, then click GO.

Copy (Ctrl+C) and Paste (Ctrl+V) the contents of the resulting window into your next post for me to analyse.
Put [CODE][/CODE] tags around the log to break up the text.

sphelps · Oct 16, 2015

Code:

MiniToolBox by Farbar  Version: 25-07-2015 01Ran by sharongayphelps (administrator) on 16-10-2015 at 11:58:33
Running from "C:\Users\Sharon\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Model: Surface Pro 3 Manufacturer: Microsoft Corporation
Boot Mode: Normal
***************************************************************************


========================= Event log errors: ===============================


Application errors:
==================
Error: (10/16/2015 09:59:53 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: SGP-Pro3)
Description: Activation of app Microsoft.BingNews_8wekyb3d8bbwe!AppexNews failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.


Error: (10/16/2015 09:59:53 AM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.


Process ID: 16dc


Start Time: 01d1081ac611e11a


Termination Time: 4294967295


Application Path: C:\Windows\system32\wwahost.exe


Report Id: 2b292ee7-740e-11e5-82aa-600292763856


Faulting package full name: Microsoft.BingNews_3.0.4.336_x64__8wekyb3d8bbwe


Faulting package-relative application ID: AppexNews


Error: (10/16/2015 09:59:52 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: SGP-Pro3)
Description: Package Microsoft.BingNews_3.0.4.336_x64__8wekyb3d8bbwe+AppexNews was terminated because it took too long to suspend.


Error: (10/16/2015 09:46:23 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: SGP-Pro3)
Description: Activation of app Microsoft.BingNews_8wekyb3d8bbwe!AppexNews failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.


Error: (10/16/2015 09:46:21 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: SGP-Pro3)
Description: Package Microsoft.BingNews_3.0.4.336_x64__8wekyb3d8bbwe+AppexNews was terminated because it took too long to suspend.


Error: (10/16/2015 07:31:36 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005


Error: (10/15/2015 11:42:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchIndexer.exe, version: 7.0.9600.17787, time stamp: 0x551b6346
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc0000374
Fault offset: 0x00000000000f1280
Faulting process id: 0x1774
Faulting application start time: 0xSearchIndexer.exe0
Faulting application path: SearchIndexer.exe1
Faulting module path: SearchIndexer.exe2
Report Id: SearchIndexer.exe3
Faulting package full name: SearchIndexer.exe4
Faulting package-relative application ID: SearchIndexer.exe5


Error: (10/15/2015 12:31:16 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SGP-Pro3)
Description: Activation of app Microsoft.MicrosoftMahjong_8wekyb3d8bbwe!MicrosoftMahjong failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.


Error: (10/15/2015 07:06:25 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005


Error: (10/14/2015 09:57:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: msvcrt.dll, version: 7.0.9600.17415, time stamp: 0x545055fe
Exception code: 0x40000015
Fault offset: 0x0000000000057609
Faulting process id: 0xbb8
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5




System errors:
=============
Error: (10/16/2015 07:24:43 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.


Error: (10/15/2015 11:42:48 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: 
%%1056


Error: (10/15/2015 11:42:18 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.


Error: (10/15/2015 11:35:01 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.


Error: (10/15/2015 08:58:25 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.


Error: (10/15/2015 08:40:56 PM) (Source: Service Control Manager) (User: )
Description: The Software Protection service failed to start due to the following error: 
%%1053


Error: (10/15/2015 08:40:56 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Software Protection service to connect.


Error: (10/15/2015 04:25:12 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 172.16.41.34.
The computer with the IP address 172.16.41.33 did not allow the name to be claimed by
this computer.


Error: (10/15/2015 01:49:11 PM) (Source: DCOM) (User: SGP-Pro3)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}


Error: (10/15/2015 12:32:07 PM) (Source: DCOM) (User: SGP-Pro3)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}




Microsoft Office Sessions:
=========================
Error: (10/16/2015 09:59:53 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: SGP-Pro3)
Description: Microsoft.BingNews_8wekyb3d8bbwe!AppexNews-2144927142


Error: (10/16/2015 09:59:53 AM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.1741516dc01d1081ac611e11a4294967295C:\Windows\system32\wwahost.exe2b292ee7-740e-11e5-82aa-600292763856Microsoft.BingNews_3.0.4.336_x64__8wekyb3d8bbweAppexNews


Error: (10/16/2015 09:59:52 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: SGP-Pro3)
Description: Microsoft.BingNews_3.0.4.336_x64__8wekyb3d8bbwe+AppexNews


Error: (10/16/2015 09:46:23 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: SGP-Pro3)
Description: Microsoft.BingNews_8wekyb3d8bbwe!AppexNews-2144927142


Error: (10/16/2015 09:46:21 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: SGP-Pro3)
Description: Microsoft.BingNews_3.0.4.336_x64__8wekyb3d8bbwe+AppexNews


Error: (10/16/2015 07:31:36 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005


Error: (10/15/2015 11:42:17 PM) (Source: Application Error)(User: )
Description: SearchIndexer.exe7.0.9600.17787551b6346ntdll.dll6.3.9600.1793655a68e0cc000037400000000000f1280177401d1064839d8d510C:\Windows\system32\SearchIndexer.exeC:\Windows\SYSTEM32\ntdll.dlle54a5ebc-73b7-11e5-82a9-600292763856


Error: (10/15/2015 12:31:16 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SGP-Pro3)
Description: Microsoft.MicrosoftMahjong_8wekyb3d8bbwe!MicrosoftMahjong-2144927148


Error: (10/15/2015 07:06:25 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005


Error: (10/14/2015 09:57:30 AM) (Source: Application Error)(User: )0
Description: Explorer.EXE6.3.9600.1766754c6f7c2msvcrt.dll7.0.9600.17415545055fe400000150000000000057609bb801d1063f784fe4d7C:\Windows\Explorer.EXEC:\Windows\system32\msvcrt.dll824ffc68-727b-11e5-82a9-600292763856




CodeIntegrity Errors:
===================================
  Date: 2015-10-10 05:35:02.640
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


  Date: 2015-10-09 03:00:04.595
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


  Date: 2015-10-04 11:34:23.794
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


  Date: 2015-10-01 12:42:08.405
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


  Date: 2015-09-28 16:58:23.733
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\spoolsv.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Nitro PDF\PrimoPDF\PrimoRun.exe that did not meet the Store signing level requirements.


  Date: 2015-09-25 03:02:31.847
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


  Date: 2015-09-18 09:37:31.329
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


  Date: 2015-09-10 12:41:47.580
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


  Date: 2015-09-04 04:16:50.383
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


  Date: 2015-08-27 05:03:45.314
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.




**** End of log ****
Thanks, Sharon

zcomputerwiz · Oct 16, 2015

Download the Nirsoft Shell Extension Manager / Viewer here: ShellExView - Shell Extension Manager For Windows
Once you have run shexview.exe it should list installed shell extensions.

Click the heading of the Company column to sort the list by company.
Scroll through the entire list. When you encounter an extension that is by a company other than Microsoft or is highlighted pink, right click on it and choose 'disable selected items'.

When all pink highlighted items have been disabled, restart your computer.

sphelps · Oct 16, 2015

I disabled all the pink, non-Microsoft items, restarted the computer, and the same error popped up again.
Thanks,
Sharon

zcomputerwiz · Oct 19, 2015

Please download Sysinternals Autoruns here: https://download.sysinternals.com/files/Autoruns.zip
Extract the zip somewhere convenient and run Autoruns.exe

Click File->Save
Browse to your Desktop, name the file sphelpsautorun, then click Save.
Close Autoruns.

Right click on the sphelpsautorun file on your Desktop then choose Send To -> Compressed (zipped) Folder.
Include the sphelpsautorun.zip file with your reply.

sphelps · Oct 23, 2015

sphelpsautorun.zip is attached.
Thank you,
Sharon

zcomputerwiz · Oct 23, 2015

Try turning off all Google Drive shell extensions and then reboot your computer.

sphelps · Oct 24, 2015

Google Drive extensions and all other non-microsoft shell extensions are still disabled from when I ran Nirsoft before. I'm still getting the error.
Thanks,
Sharon

Explorer.exe error -> scf scannow -> cannot repair

sphelps

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zcomputerwiz

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sphelps

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sphelps

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zcomputerwiz

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zcomputerwiz

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