When I try to print documents from any application(word, excel and etc.) even try to print a test page. the app and explore getting crashed. Windows 7 is my os and I have locally developed applications on the PC, therefore, I cannot upgrade the OS. I have attached the crashdump file here. Please help to solve the problem. Thank you in advance.
Code:
Microsoft (R) Windows Debugger Version 10.0.25136.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\damit\Downloads\Programs\explorer.exe.11012.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Fri Sep 2 00:42:22.000 2022 (UTC + 5:30)
System Uptime: not available
Process Uptime: 0 days 2:39:32.000
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Loading unloaded module list
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This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(2b04.1314): Unknown exception - code c06d007e (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0xa:
00000000`77c6c0ea c3 ret
0:059> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!gpServerNlsUserInfo ***
*** ***
*************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 671
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 662
Key : Analysis.Init.CPU.mSec
Value: 311
Key : Analysis.Init.Elapsed.mSec
Value: 10830
Key : Analysis.Memory.CommitPeak.Mb
Value: 140
Key : Timeline.Process.Start.DeltaSec
Value: 9572
Key : WER.OS.Branch
Value: win7sp1_ldr
Key : WER.OS.Timestamp
Value: 2016-03-16T06:00:00Z
Key : WER.OS.Version
Value: 6.1.7601.23391
Key : WER.Process.Version
Value: 6.1.7601.23537
FILE_IN_CAB: explorer.exe.11012.dmp
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=0000000071a1f2ef rbx=0000000000000000 rcx=0000000006cca4c0
rdx=0000000000000110 rsi=0000000000000000 rdi=0000000000000001
rip=000007fefdeba06d rsp=0000000006ccaad0 rbp=0000000006ccac19
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000006ccab10 r12=0000000000000000 r13=000007fedec0d028
r14=000007fedebfee80 r15=000007fedec062f0
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
KERNELBASE!RaiseException+0x39:
000007fe`fdeba06d 4881c4c8000000 add rsp,0C8h
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 000007fefdeba06d (KERNELBASE!RaiseException+0x0000000000000039)
ExceptionCode: c06d007e
ExceptionFlags: 00000000
NumberParameters: 1
Parameter[0]: 0000000006ccabc0
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc06d007e - <Unable to get error code text>
EXCEPTION_CODE_STR: c06d007e
EXCEPTION_PARAMETER1: 0000000006ccabc0
STACK_TEXT:
00000000`06ccaad0 000007fe`debae1cd : 00000000`00000000 00000000`06ccac19 00000000`00000000 00000000`00000000 : KERNELBASE!RaiseException+0x39
00000000`06ccaba0 000007fe`debca065 : 00000000`00000000 000007fe`db864509 00000000`00000008 00000000`043fd752 : mxdwdrv!_delayLoadHelper2+0x26d
00000000`06ccac80 000007fe`debc4cfe : 000007fe`debd29c8 00000000`06ccad20 00000000`091e0000 00000000`091e00f1 : mxdwdrv!_tailMerge_api_ms_win_core_apiquery_l1_1_0_dll+0x3f
00000000`06ccacf0 000007fe`deb68923 : 00000000`00000000 00000000`06ccae20 00000000`00000000 00000000`0a88c078 : mxdwdrv!IsQueryWin32SubsystemHostPresent+0x2e
00000000`06ccad20 000007fe`deb71605 : 00000000`0cc13a50 00000000`001f0080 00000000`00000000 00000000`001f0278 : mxdwdrv!edocs::CPrintTicketInfo::GetXmlPrintTicket+0x12f
00000000`06ccb260 000007fe`deb7496e : 00000000`064e1fb8 00000000`0a88c040 00000000`0a88bdb0 00000000`001f0274 : mxdwdrv!edocs::CXamlDocument::EmitDocumentSequencePrintTicketToPackage+0x1d5
00000000`06ccbb80 000007fe`deb44bc4 : 00000000`00000000 00000000`00000000 00000000`ffffffff 000007fe`ffe11332 : mxdwdrv!edocs::CXamlDocument::PageEnd+0x3e2
00000000`06ccc520 000007fe`deb46027 : 00000000`03f60010 00000000`0a85ef10 00000000`0cc495d0 00000000`03c20010 : mxdwdrv!DrvSendPage+0x234
00000000`06ccc5c0 000007fe`fe1ad141 : 00000000`00000000 00000000`800020a0 00000000`06ccd4e0 00000000`06ccd608 : mxdwdrv!DrvNextBand+0x7e7
00000000`06ccd400 00000000`77a3f42c : 00000000`00000000 00000000`06ccdd88 00000000`00000000 00000000`0a884cf0 : gdi32!GdiPrinterThunk+0xf2
00000000`06ccd4c0 00000000`77c6ba75 : 000019b0`00000000 00003378`000013ec 000013ec`00000000 000013ec`00000018 : user32!_ClientPrinterThunk+0x24
00000000`06ccdd30 000007fe`fe1b6cfa : 000007fe`fe1dbe2f 00000000`00000000 ffffffff`e1460a26 ffffffff`00000000 : ntdll!KiUserCallbackDispatcherContinue
00000000`06ccddb8 000007fe`fe1dbe2f : 00000000`00000000 ffffffff`e1460a26 ffffffff`00000000 ffffffff`c6211094 : gdi32!NtGdiDoBanding+0xa
00000000`06ccddc0 000007fe`fe1d7e1b : 0000be3b`5fd213ea 00000000`00000001 00000000`0a856760 000019b0`00000000 : gdi32!MFP_InternalEndPage+0x327
00000000`06ccdeb0 000007fe`e40c74cb : ffffffff`c6211094 00000000`0a861320 ffffffff`c6211094 00000000`00000000 : gdi32!InternalEndPage+0x73
00000000`06ccdf00 000007fe`e40c6f9c : 6e74616c`00002490 00000000`0a858240 00000000`00003b17 00000000`00000000 : printui!bDoPrintTestPage+0x23f
00000000`06cce200 000007fe`e4082b81 : 00000000`00000000 00000000`00000000 00000000`000408fc 000007fe`fc7c4e49 : printui!bPrintTestPage+0x48
00000000`06ccefc0 000007fe`e4080fdf : 00000000`00000010 00000000`0a85ed20 00000000`000408fc 0000be29`752f4f85 : printui!TPrinterGeneral::_bHandleMessage+0x141
00000000`06ccf030 000007fe`e40c0bf2 : 00000000`00000000 00000000`000408fc 00000000`00030928 00000000`00000111 : printui!TPrinterProp::bHandleMessage+0xd3
00000000`06ccf060 00000000`77a479b7 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000001 : printui!MGenericProp::SetupDlgProc+0x82
00000000`06ccf090 00000000`77a47792 : 00000000`00000111 000007fe`e40c0b70 00000000`0079ca10 00000000`00000bbf : user32!UserCallDlgProcCheckWow+0x1b6
00000000`06ccf150 00000000`77a5023b : 00000000`00000000 00000000`00000111 00000000`0003fd10 00000000`0079ca10 : user32!DefDlgProcWorker+0xf1
00000000`06ccf1d0 00000000`77a36bad : 00000000`00030928 00000000`00000111 00000000`00000bbf 000007fe`fc7c0a29 : user32!SendMessageWorker+0x43b
00000000`06ccf260 000007fe`fc7c0bbf : 00000000`068818b0 00000000`00000001 00000000`00000000 00000000`00000000 : user32!SendMessageW+0x5c
00000000`06ccf2b0 000007fe`fc7c47fe : 00000000`000408fc 00000000`00000001 00000000`068818b0 00000000`77a30cec : comctl32!Button_ReleaseCapture+0x157
00000000`06ccf2f0 00000000`77a39bd1 : 00000000`ffffffff 00000000`00000000 00000000`0655f980 00000000`00000000 : comctl32!Button_WndProc+0xcde
00000000`06ccf3b0 00000000`77a398da : 00000000`06ccf650 000007fe`fc7c3b20 00000000`007a8fe0 00000000`008098f0 : user32!UserCallWinProcCheckWow+0x1ad
00000000`06ccf470 00000000`77a367c2 : 00000000`00000000 00000000`00000000 000007fe`fc7c3b20 00000000`00000001 : user32!DispatchMessageWorker+0x3b5
00000000`06ccf4f0 000007fe`fc7634a4 : 00000000`00000000 00000000`00000000 00000369`00000599 00000000`000408fc : user32!IsDialogMessageW+0x153
00000000`06ccf580 000007fe`fc76583f : 00000000`064e26e0 00000000`064e26e0 00000000`064e26e0 00000000`ffffffff : comctl32!Prop_IsDialogMessage+0x1f0
00000000`06ccf5f0 000007fe`fc765c05 : 00000000`06ccf770 00000000`06ccf770 00000000`002e36a0 00000000`00000003 : comctl32!_RealPropertySheet+0x31b
00000000`06ccf6c0 000007fe`dc1b9751 : 00000000`00000000 00000000`00000003 00000000`00000000 00000000`00000e94 : comctl32!_PropertySheet+0x55
00000000`06ccf700 000007fe`dc1b7ff4 : 00000000`00000000 114a07f2`00000018 00000000`0a85eca0 00000000`00000000 : compstui!PropertySheetW+0x55
00000000`06ccf730 000007fe`dc1b81e0 : 00000000`00000000 00000000`0b178b00 00000000`00000000 00000000`00000000 : compstui!DoComPropSheet+0x450
00000000`06ccf840 000007fe`dc1b8276 : 000007fe`dc1a0000 00000000`00000000 00000000`00000000 00000000`00000000 : compstui!DoCommonPropertySheetUI+0x168
00000000`06ccf8b0 000007fe`e4076e0c : 000007fe`dc1a0000 000007fe`dc1b8268 00000000`00000000 00000000`00000001 : compstui!CommonPropertySheetUIW+0xe
00000000`06ccf8f0 000007fe`e407eebe : 00000000`00000000 00000000`0a85eca0 00000000`00000000 00000000`00001000 : printui!TPropertySheetManager::bDisplayPages+0x5c
00000000`06ccf920 000007fe`e40960f4 : 00000000`002e2040 114a07f2`00000000 00000000`00000000 00000000`00000000 : printui!TPrinterProp::iPrinterPropPagesProc+0x126
00000000`06ccf970 00000000`779159bd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : printui!TSafeThread::Start+0xa4
00000000`06ccfbc0 00000000`77c4a2e1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`06ccfbf0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
SYMBOL_NAME: mxdwdrv!_delayLoadHelper2+26d
MODULE_NAME: mxdwdrv
IMAGE_NAME: mxdwdrv.dll
STACK_COMMAND: ~59s; .ecxr ; kb
FAILURE_BUCKET_ID: APPLICATION_FAULT_c06d007e_mxdwdrv.dll!_delayLoadHelper2
OS_VERSION: 6.1.7601.23391
BUILDLAB_STR: win7sp1_ldr
OSPLATFORM_TYPE: x64
OSNAME: Windows 7
IMAGE_VERSION: 0.3.19041.1889
FAILURE_ID_HASH: {5254a2ee-f34d-5920-2b0d-ccaf5c16dcd0}
Followup: MachineOwner
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