Step#1 - Uninstalls
Please
uninstall the following programs one at a time. Instructions for doing so are
here.
If any of the programs give you an error during the uninstall,
notate it and
move on to the next one. Just
let me know which ones had issues. If you are asked to reboot, answer No until all the programs have been uninstalled and then you can reboot. All of these programs are not recommended. If you absolutely must have one of them I suggest that you wait until we resolve your issue before re-installing.
Advanced SystemCare 8
Driver Booster 3.0
iFreeUp 1.0
IObit Malware Fighter 3
IObit Uninstaller
Smart Defrag 4
Surfing Protection
The vendor of the above products is untrustworthy and deemed a
rogue within the Anti-Malware community as a whole. Let me know when these are uninstalled and we'll continue. Thanks.
