[SOLVED] ERROR_FILE_NOT_FOUND: amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1

N

Noir007

Member
Joined
Jan 26, 2016
Posts
10
Location
St Louis Mo
When tiring to upgrade IE 9 to IE 11 on Windows 7 I get the following error in the CBS log.
"CBS Failed to find file: amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.22024_none_a6feb3715dac73fc\vbscript.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]"


I have run the windows readiness tool without any noticeable error's. Have uninstalled IE 11 failed install and did the activate / deactivate the browser in the programs & functions settings. And tried the installed of IE 11 again to only get the same sequence of errors.


Any help you can give will be of great assistance.. Much Thanks :thumbsup2: in advance.


CBS log snippet below and Full CBS Log attached. https://goo.gl/vFwNJR

snippet of CBS log
Code: 
2016-01-26 14:54:56, Info                  CBS    Failed to find file: amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.22024_none_a6feb3715dac73fc\vbscript.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-01-26 14:54:56, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-01-26 14:54:56, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-01-26 14:54:56, Info                  CSI    0000002e@2016/1/26:20:54:56.552 CSI Transaction @0x11b034d0 destroyed
2016-01-26 14:54:56, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-01-26 14:54:56, Info                  CBS    Perf: Stage chain complete.
2016-01-26 14:54:56, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-01-26 14:54:56, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-01-26 14:54:56, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider
2016-01-26 14:54:56, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-01-26 14:54:56, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2016-01-26 14:54:56, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2016-01-26 14:55:08, Info                  CBS    Reboot mark refs: 0
2016-01-26 14:55:08, Info                  CBS    SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Installed,limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 674, first merged sequence: 674
2016-01-26 14:55:08, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, session id: 142859, sample type: Standard
2016-01-26 14:55:08, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2016-01-26 14:55:08, Info                  CBS    SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, current: Resolved, original: Absent, target: Installed, status: 0x80070002, failure 
source: Stage, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 674, first merged sequence: 674
2016-01-26 14:55:08, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2016-01-26 14:55:08, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2016-01-26 14:55:08, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, session id: 142862, sample type: Standard
 
jcgriff2 said:
Hi. . .

Please run - https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Regards. . .

jcgriff2
Click to expand...


Jcgriff2

Here's the requested files and results of SFCFix.exe.

CBS Logs files zipped(file was to large for site upload) : https://goo.gl/flP5XA

SFCFix version 2.4.8.0 by niemiro.
Start time: 2016-01-27 12:10:06.070
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
CORRUPT: C:\windows\winsxs\amd64_microsoft-windows-com-complus.res_31bf3856ad364e35_6.1.7600.16385_none_88a5cc7effe2dfca\comres.dll




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.8.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-01-27 12:13:11.333
----------------------EOF-----------------------
Click to expand...
 
This type of IE issue can be extremely difficult to resolve but we can give it a try. We'll have to do several things. Let's start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

BrianDrab


​
Here are the results of the requested steps. (Thanks againg for the help )



​
SFCFix version 2.4.8.0 by niemiro.
Start time: 2016-02-03 10:52:38.161
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\alenoir\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\windows\Winsxs\amd64_microsoft-windows-com-complus.res_31bf3856ad364e35_6.1.7600.16385_none_88a5cc7effe2dfca\comres.dll


Successfully copied file C:\Users\alenoir\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-com-complus.res_31bf3856ad364e35_6.1.7600.16385_none_88a5cc7effe2dfca\comres.dll to C:\windows\Winsxs\amd64_microsoft-windows-com-complus.res_31bf3856ad364e35_6.1.7600.16385_none_88a5cc7effe2dfca\comres.dll.


Successfully restored ownership for C:\windows\Winsxs\amd64_microsoft-windows-com-complus.res_31bf3856ad364e35_6.1.7600.16385_none_88a5cc7effe2dfca\comres.dll
Successfully restored permissions on C:\windows\Winsxs\amd64_microsoft-windows-com-complus.res_31bf3856ad364e35_6.1.7600.16385_none_88a5cc7effe2dfca\comres.dll
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.8.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-02-03 10:52:38.460
Script hash: qFANpNzfaw7AXkSIa+lpWwgJRMhT5BLzDIBz77Vhj6w=
----------------------EOF-----------------------
Click to expand...


Attached files for CBS.log on this link: Dropbox - cbs.tx
 
Thanks. Please attempt to install IE11 again and when it fails, zip up and send me the following logs.

Code: 
c:\windows\ie11_main.log
c:\windows\logs\cbs\cbs.log
 
BrianDrab

I ran the IE11 offline msi installer and recived the following error. I've inculded the requested log files as well.

Thanks againg ??

Noir007

2016-02-04 10:40:42, Info CBS Failed to find file: amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.22024_none_a6feb3715dac73fc\vbscript.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-02-04 10:40:42, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-02-04 10:40:42, Info CBS Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-02-04 10:40:42, Info CSI 00000416@2016/2/4:16:40:42.826 CSI Transaction @0x159fe6c0 destroyed
2016-02-04 10:40:42, Error CBS Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-02-04 10:40:42, Info CBS Perf: Stage chain complete.
2016-02-04 10:40:42, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-02-04 10:40:42, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-02-04 10:40:42, Info CBS WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider
Click to expand...

cbs log file : Dropbox - CBS.zi
 

Attachments

OK I'd like to try and create a fix but need a copy of your COMPONENTS hive first. Please do the following.

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
 
OK, please do the following.


1. Download Windows6.1-KB2706045-x64.cab.zip and save this to your desktop.
2. Right-click on the downloaded file and select Extract All...
3. Ensure "Show extracted files when complete" is checked and click the Extract button
4. You can close the window that opens.
5. Click the Start button and type cmd in the search box.
6. Right-click on the cmd that comes up in programs and select Run as administrator. Click Yes to allow if the User Account Control dialog comes up.
7. Copy/Paste the following into the command-prompt window that is open. Note: You need to right-click the mouse in the command-prompt window and select paste in order to paste. You can't use the keyboard shortcuts.

dism.exe /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB2706045-x64.cab\Windows6.1-KB2706045-x64.cab

8. With any luck you will see something like the following which says it was successfull. Please let me know how it goes.

Code: 
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7600.16385
Processing 1 of 1 - Adding package Package_for_KB2706045~31bf3856ad364e35~amd64~
~6.1.1.0
[==========================100.0%==========================]
[B]The operation completed successfully[/B].
C:\Windows\system32>
 
BrianDrab

it seems to have run successfully ?!

Noir007



C:\windows\system32>dism.exe /online /add-package /packagepath:%userprofile%\des
ktop\Windows6.1-KB2706045-x64.cab\


Deployment Image Servicing and Management tool
Version: 6.1.7600.16385


Image Version: 6.1.7600.16385


Processing 1 of 1 - Adding package Package_for_KB2706045~31bf3856ad364e35~amd64~
~6.1.1.0
[==========================100.0%==========================]
The operation completed successfully.


C:\windows\system32>
Click to expand...
 
BrianDrab

*sighs* unfortunately it failed ... here's the end of the dims.log and the IE11_Main logs

IE11_main.log

Code: 
00:00.000: ====================================================================
00:00.125: Started: 2016/02/09 (Y/M/D) 15:08:43.221 (local)
00:00.140: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.172: Command line: "C:\Users\alenoir\WinFixTools\IE11-Windows6.1-x64-en-us.exe" 
00:00.187: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.265: INFO:    Previous version of Internet Explorer: 9.0.8112.16737
00:00.296: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.312: INFO:    ...and 11.1.0.0...
00:00.343: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.359: INFO:    iexplore.exe version check success. Install can proceed.
00:00.390: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.421: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.437: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.468: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.356: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.449: INFO:    Extracted Spelling dictionary for en to C:\windows\TEMP\IE18F.tmp\Spelling_en.msu.
00:02.480: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.512: INFO:    Extracted Hyphenation dictionary for en to C:\windows\TEMP\IE18F.tmp\Hyphenation_en.msu.
00:02.543: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.604: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:24.430: ERROR:   No reboot policy cab file was not downloaded correctly. Default installation files will be used. Error: 0x800c0005 (2148270085) [(null)]
00:24.461: INFO:    Launched program to check hardware: "C:\windows\TEMP\IE18F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\windows\TEMP\IE18F.tmp\HardwareBlockingList.xml"
00:24.711: INFO:    Graphics Device Information: Intel(R) HD Graphics 4600
00:24.711: INFO:    Hardware support check succeeded. Installation will continue.
00:24.726: INFO:    Windows 7 operating system detected.
00:24.742: INFO:    Service pack major: 1
00:24.757: INFO:    Service pack minor: 0
00:24.773: INFO:    Service pack name:  Service Pack 1
00:24.804: INFO:    Version Check for (KB2834140) of C:\windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:24.835: INFO:    Version Check for (KB2670838) of C:\windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:24.851: INFO:    Version Check for (KB2639308) of C:\windows\System32\Ntoskrnl.exe: 6.1.7601.19110 >= 6.1.7601.17727 (True)
00:24.882: INFO:    Version Check for (KB2533623) of C:\windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.19110 >= 6.1.7601.17617 (True)
00:24.898: INFO:    Version Check for (KB2731771) of C:\windows\System32\conhost.exe: 6.1.7601.19110 >= 6.1.7601.17888 (True)
00:24.929: INFO:    Checking for correct version of C:\windows\Fonts\segoeui.ttf.
00:24.945: INFO:    Version Check for (KB2786081) of C:\windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:25.023: INFO:    Version Check for (KB2888049) of C:\windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:25.101: INFO:    Version Check for (KB2882822) of C:\windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:25.459: INFO:    Waiting for 0 prerequisite downloads.
00:25.475: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:25.491: INFO:    Waiting for 0 language pack downloads.
00:25.506: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:25.537: INFO:    No reboot logic message NrApiStart(0), lParam=0x002b1568 returned 0x00000000.
00:26.302: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:26.349: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:26.364: INFO:    Installing with the extracted package. C:\windows\TEMP\IE18F.tmp\IE11-neutral.Extracted.cab
00:26.411: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE18F.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:26.473: INFO:    Process exit code 0x80090006 (-2146893818) [Invalid Signature. ]
00:26.520: ERROR:   Neutral package installation failed (exit code = 0x80090006 (2148073478)).
00:26.551: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:26.567: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:26.629: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:26.676: INFO:    Waiting for Active Setup to complete.
00:26.692: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:31.699: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:36.801: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:41.824: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:46.847: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:51.901: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:53.883: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:54.070: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:54.117: INFO:    SQM Upload returned 403
00:59.109: INFO:    Cleaning up temporary files in: C:\windows\TEMP\IE18F.tmp
00:59.218: INFO:    Unable to remove directory C:\windows\TEMP\IE18F.tmp, marking for deletion on reboot.
00:59.390: INFO:    Released Internet Explorer Installer Mutex

Last Entries in DISM log
Code: 
2016-02-09 15:09:09, Info                  DISM   PID=8756 Temporarily setting the scratch directory. This may be overridden by user 


later. - CDISMManager::FinalConstruct
2016-02-09 15:09:09, Info                  DISM   PID=8756 Scratch directory set to 'C:\Users\alenoir\AppData\Local\Temp\'. - 


CDISMManager::put_ScratchDir
2016-02-09 15:09:09, Error                 DISM   PID=8756 Failed to register the proxy/stub DLL for DISM - 


CDISMManager::get_LocalImageSession(hr:0x80090006)
2016-02-09 15:09:09, Error                 DISM   PID=8756 Failed to create the local image session. - 


CDISMManager::GetLocalProviderStore(hr:0x80090006)
2016-02-09 15:09:09, Error                 DISM   PID=8756 Failed to get the local Provider Store. - CDISMManager::get_Logger


(hr:0x80090006)
 
Good. Go back to Windows Updates and check for updates. Install any IE10 related updates. Don't install IE11 yet. Keep installing them until there are no more IE10 ones.
 
BrainDab

Thanks soooo much for your patience and diligent help after I was able to get all the updates in was able to install IE 11 without any further problems !!
Ie11_success_insatll.png

:thumbsup2:

Noir007
 
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