[SOLVED] Error when trying to update to windows 10

henrybrice · Oct 13, 2015

I'm running Windows 7, and have been having bugs for a a while now - windows explorer crashes, programs fail to open, java keeps crashing etc. It seems to be some problem with the OS files, but I haven't managed to figure out what it is. Running SFC hasn't helped.

I hoped that a problem with the OS might be solved by updating to windows 10, something I wanted to do in any case. However, when I try to install the windows 10 update, it downloads, but then fails with the error code C0000374

I tried running SFCFix, but that didn't find anything.

For some reason I can't get the file upload to work, so I attach below the text of the SFCFix file.

Thanks

----------------------

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-10-13 07:53:25.508
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-10-13 07:56:12.357
----------------------EOF-----------------------

henrybrice · Oct 13, 2015

Here is a dropbox folder with CBS, setupact and setuperr:

https://www.dropbox.com/sh/p7sq9aw2xthgfb9/AACVRlcYCZbJx-Bt1EBx0hcHa?dl=0

BrianDrab · Oct 16, 2015

Hi and welcome to sysnative. I've reviewed your logs but need another one. Can you please do the following?

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

henrybrice · Oct 16, 2015

Attached at this link:
https://www.dropbox.com/sh/p7sq9aw2xthgfb9/AACVRlcYCZbJx-Bt1EBx0hcHa?dl=0

Thanks!

BrianDrab · Oct 16, 2015

Thanks. I'd like one more updated log. Please do the following.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

henrybrice · Oct 17, 2015

Attached here:
https://www.dropbox.com/sh/p7sq9aw2xthgfb9/AACVRlcYCZbJx-Bt1EBx0hcHa?dl=0

Thanks

BrianDrab · Oct 17, 2015

Thanks. Logs look good. Please provide the following.

MiniToolBox

Download MiniToolBox and move the executable file to your Desktop;
Right-click on MiniToolBox.exe and select

Run as Administrator;
Check the following options:
- List Installed Programs;
- List Last 10 Event Viewer Errors;
Once this is done, click on Go and wait for the scan to complete;
Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

henrybrice · Oct 19, 2015

Attached here:
MiniToolBox by Farbar Version: 25-07-2015 01
Ran by Henrybrice (administrator) on 19-10-2015 at 16:28:07
Running from "C:\Users\Henrybrice\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: SATELLITE C855-10J Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/19/2015 04:21:18 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2015 04:21:18 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2015 04:21:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: raptr.exe, version: 4.5.0.0, time stamp: 0x4bbd3163
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1194
Faulting application start time: 0xraptr.exe0
Faulting application path: raptr.exe1
Faulting module path: raptr.exe2
Report Id: raptr.exe3

Error: (10/19/2015 04:20:26 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2015 04:20:26 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (10/19/2015 03:13:45 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (10/19/2015 02:14:19 PM) (Source: Service Control Manager) (User: )
Description: The Server service terminated with the following error:
%%1062

Error: (10/19/2015 02:14:17 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%886

Error Code: 0x8007045b

Error description: A system shutdown is in progress.

Reason: %%892

Error: (10/19/2015 02:13:10 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (10/17/2015 06:41:21 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.207.3264.0

Update Source: %NT AUTHORITY59

Update Stage: 4.8.0204.00

Source Path: 4.8.0204.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (10/17/2015 06:41:21 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.207.3264.0

Update Source: %NT AUTHORITY59

Update Stage: 4.8.0204.00

Source Path: 4.8.0204.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (10/17/2015 06:37:29 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5

Error: (10/17/2015 06:27:20 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (10/17/2015 06:17:30 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (10/17/2015 06:17:30 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%886

Error Code: 0x80070005

Error description: Access is denied.

Reason: %%892

Microsoft Office Sessions:
=========================
Error: (10/19/2015 04:21:18 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

Error: (10/19/2015 04:21:18 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

Error: (10/19/2015 04:21:03 PM) (Source: Application Error)(User: )
Description: raptr.exe4.5.0.04bbd3163unknown0.0.0.000000000c000000500000000119401d10a70ebf255b6C:\PROGRA~2\Raptr\raptr.exeunknown3ee32973-7664-11e5-be19-e840f2b83b23

Error: (10/19/2015 04:20:26 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

Error: (10/19/2015 04:20:26 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

Error: (10/19/2015 04:20:25 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL

=========================== Installed Programs ============================

7-Zip 15.05 beta x64 (HKLM\...\7-Zip) (Version: - )
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version: - )
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.226 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.13) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.13 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{7E5DC2C5-115A-322B-976C-219237FAED66}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Assassin's Creed Brotherhood (HKLM-x32\...\Steam App 48190) (Version: - Ubisoft Montreal)
Assassin's Creed Revelations (HKLM-x32\...\Steam App 201870) (Version: - Ubisoft Montreal)
Audacity 2.0.3 (HKLM-x32\...\Audacity_is1) (Version: 2.0.3 - Audacity Team)
Bastion (HKLM-x32\...\Steam App 107100) (Version: - Supergiant Games)
BioShock Infinite (HKLM-x32\...\Steam App 8870) (Version: - Irrational Games)
Blood Bowl: Legendary Edition (HKLM-x32\...\Steam App 58520) (Version: - Cyanide Studios)
Bluetooth Monitor 4 (HKLM-x32\...\{61539202-097E-487E-9237-B291AB56D54C}) (Version: 4.08.000 - TOSHIBA)
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Game of Thrones (HKLM-x32\...\Steam App 208730) (Version: - Cyanide Studios)
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Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
High-Definition Video Playback (HKLM-x32\...\{9193490D-5229-4FC4-9BB9-A6D63C09574A}) (Version: 11.1.10500.2.65 - Nero AG) Hidden
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MiKTeX 2.9 (HKLM-x32\...\MiKTeX 2.9) (Version: 2.9 - MiKTeX.org)
Nero 11 Essentials (HKLM-x32\...\{F8635CF8-B797-4EFD-80BC-DE2D26C65D4F}) (Version: 11.0.00300 - Nero AG)
Nero Backup Drivers (HKLM\...\{D600D357-5CB9-4DE9-8FD4-14E208BD1970}) (Version: 1.0.11100.8.0 - Nero AG)
NirSoft ShellExView (HKLM-x32\...\NirSoft ShellExView) (Version: - )
NVIDIA PhysX (HKLM-x32\...\{C5C1C0F0-D62F-4DBF-81D4-D7EF397C228B}) (Version: 9.09.0814 - NVIDIA Corporation)
OpenAL (HKLM-x32\...\OpenAL) (Version: - )
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Premium Sound HD (HKLM\...\{3007FF9F-5B2C-41FF-8BFC-08BF25DB2681}) (Version: 1.12.1800 - SRS Labs, Inc.)
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.991 - Even Balance, Inc.)
qBittorrent 3.2.3 (HKLM-x32\...\qBittorrent) (Version: 3.2.3 - The qBittorrent project)
R for Windows 3.0.1 (HKLM\...\R for Windows 3.0.1_is1) (Version: 3.0.1 - R Core Team)
R for Windows 3.1.3 (HKLM\...\R for Windows 3.1.3_is1) (Version: 3.1.3 - R Core Team)
Raptr (HKLM-x32\...\Raptr) (Version: - )
RAW - Realms of Ancient War (HKLM-x32\...\Steam App 209730) (Version: - Wizarbox)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6597 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7601.30130 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0020 - REALTEK Semiconductor Corp.)
Revo Uninstaller Pro 3.0.7 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.0.7 - VS Revo Group, Ltd.)
RStudio (HKLM-x32\...\RStudio) (Version: 0.98.1103 - RStudio)
RtkClassFilter (HKLM-x32\...\{8220FCF2-A57F-4236-BFCC-C6C2268E851E}) (Version: 1.2.1.4 - REALTEK Semiconductor Corp) Hidden
RtkClassFilter (HKLM-x32\...\InstallShield_{8220FCF2-A57F-4236-BFCC-C6C2268E851E}) (Version: 1.2.1.4 - REALTEK Semiconductor Corp)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
Skype™ 7.10 (HKLM-x32\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.10.101 - Skype Technologies S.A.)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1204 - SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.16.3 - Synaptics Incorporated)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version: - Bethesda Game Studios)
The Testament of Sherlock Holmes (HKLM-x32\...\Steam App 205650) (Version: - Frogwares)
The Witcher Enhanced Edition Director's Cut (HKLM-x32\...\GOGPACKWITCHEREEDC_is1) (Version: 2.0.0.12 - GOG.com)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.11 for x64 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\{2FD5D2C5-A7A1-4065-89BA-90542BF7CCD3}) (Version: 2.00.0020 - TOSHIBA)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.11 - TOSHIBA Corporation)
Toshiba Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 10.04 - TOSHIBA)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.7.7 - TOSHIBA CORPORATION)
TOSHIBA Online Product Information (HKLM-x32\...\{2290A680-4083-410A-ADCC-7092C67FC052}) (Version: 4.01.0000 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.6.52020009 - TOSHIBA CORPORATION)
TOSHIBA Resolution+ Plug-in for Windows Media Player (HKLM-x32\...\{6CB76C9D-80C2-4CB3-A4CD-D96B239E3F94}) (Version: 1.1.2004 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.6.0021.640203 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.39 - TOSHIBA Corporation)
Trine 2 (HKLM-x32\...\Steam App 35720) (Version: - Frozenbyte)
Ubisoft Game Launcher (HKLM-x32\...\{888F1505-C2B3-4FDE-835D-36353EBD4754}) (Version: 1.0.0.0 - UBISOFT)
United States-International - Custom (HKLM\...\{5A02CC0D-5310-4CE2-A727-2D4F3E932F79}) (Version: 1.0.3.40 - Company)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 5.0.1f1 - Unity Technologies ApS)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Wargame: European Escalation (HKLM-x32\...\Steam App 58610) (Version: - Eugen Systems)
welcome (HKLM-x32\...\{CCE210DF-7EEF-4A76-A63C-3EB091FDB992}) (Version: 11.0.22500.0.0 - Nero AG) Hidden
Wenlin Mianfeiban 4.2.2 (HKLM-x32\...\Wenlin4Mianfeiban_is1) (Version: 4.2.2 - Wenlin Institute, Inc. SPC)
Winamp (HKLM-x32\...\Winamp) (Version: 5.666 - Nullsoft, Inc)
Winamp Detector Plug-in (HKCU\...\Winamp Detect) (Version: 1.0.0.1 - Nullsoft, Inc)
Windows Driver Package - Realtek Semiconductor Corp. RtkBtFilter Bluetooth (12/02/2011 2.3.8.1) (HKLM\...\EA90D42054890B3938D0BEF1E8A316D20C6D6003) (Version: 12/02/2011 2.3.8.1 - Realtek Semiconductor Corp.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Resource Kit Tools (HKLM-x32\...\{FA237125-51FF-408C-8BB8-30C2B3DFFF9C}) (Version: 5.2.3790 - Microsoft Corporation)
גלריית התמונות של Windows Live (HKLM-x32\...\{CE929F09-3853-4180-BD90-30764BFF7136}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
פקד ActiveX של Windows Live Mesh עבור חיבורים מרוחקים (HKLM-x32\...\{9D4C7DFA-CBBB-4F06-BDAC-94D831406DF0}) (Version: 15.4.5722.2 - Microsoft Corporation)

**** End of log ****

BrianDrab · Oct 19, 2015

Thanks for the info. Please download and run the Compatibility assistant for Windows 8.1. I realize we are upgrading to Windows 10 but I would like to see what this assistance says about the ability to update to 8.1.

Upgrade to Windows 8.1 from Windows 7 - Windows Help

Let me know if it reports any compatibility issues.

henrybrice · Oct 19, 2015

This is the incompatible list (everything else is compatible):

Computer name:	HENRYBRICE-HOME
Operating system:	Microsoft Windows 7 Home Premium
Manufacturer:	TOSHIBA
Model:	SATELLITE C855-10J
CPU:	2300
Memory:	4194304

Things that aren't compatible:

An app to play DVDs
Secure Boot
Microsoft Security Essentials
Toshiba Disc Creator

and a couple of installed games (Broken Age, War Game)

BrianDrab · Oct 19, 2015

Can you uninstall the incompatible programs listed? Specifically Microsoft Security Essentials, Toshiba Disc Creator and the games.

henrybrice · Oct 19, 2015

I'm a little wary of uninstalling MSE, as it is my anti-virus. Is it essential?

BrianDrab · Oct 19, 2015

It's an appropriate troubleshooting step. Once Windows 10 is on, Windows Defender takes the place of MSE as your AV.

henrybrice · Oct 19, 2015

After uninstalling them shall I re-attempt to update to windows 10?

BrianDrab · Oct 19, 2015

Yes. And then if it fails, please attach the following log.

C:\$Windows.~bt\Sources\Panther\SetupErr.log

henrybrice · Oct 19, 2015

The update failed again...
Attached here:
https://www.dropbox.com/sh/p7sq9aw2xthgfb9/AACVRlcYCZbJx-Bt1EBx0hcHa?dl=0

BrianDrab · Oct 19, 2015

Do you happen to have VirtualBox installed?

henrybrice · Oct 19, 2015

Yes, I do

BrianDrab · Oct 19, 2015

OK. Please do the following. You will need a USB Flash drive that you can overwrite.

Please download the Media Creation Tool and save to your desktop. Run it and create the install media on the USB drive.

Once this is done, please reboot your machine into a Clean Boot state by following the instructions at the following article.

Then attempt to perform the upgrade using the USB drive.

Let me know how it goes.

henrybrice · Oct 20, 2015

I am traveling and do not currently have my product key available, so it looks like I will unfortunately only be able to try this in a couple of weeks.

If I upgrade to windows 10 from a clean boot will I not lose my saved files?

[SOLVED] Error when trying to update to windows 10

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