[SOLVED] Error: The matrix boundaries are invalid

S

saa

Well-known member
Joined
Jul 25, 2022
Posts
163
Good afternoon,

I couldn't install
Hello,

After installing Windows updates of april and some of may 2024 succesfully, i found an error in the image.

sfc /scannow -> Good!
Dism /RestoreHealth -> Error: 1734 The matrix boundaries are invalid.
dism.log is attached.



Any idea on how to fix this issue?

Many Thanks!
 

Attachments

Hi,

Step 1. Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

  • Thanks
Reactions: saa
The provided solution fixed the image. Thank you!

sfc /scannow -> Good!
Dism /RestoreHealth -> store is succesfully restored
chkdsk -> Windows has scanned the file system and found no problems. No further action is required.

But now I tried to install update KB5037763 but it fails again like before the image was fixed. I still get the same error: Some update files are missing or have problems. We will try to download the update again later. Error code: (0x80073712).

Do you any idea how to fix this error?
 
Please provide the latest CBS logs.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
 
  • Thanks
Reactions: saa
Rich (BB code): 
2024-06-03 18:56:02, Info                  CBS    Failed to EnumerateComponentDeployment, component: amd64_microsoft-hyper-v-clustering.resources_31bf3856ad364e35_10.0.14393.953_nl-nl_54ceb09d855058c4 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2024-06-03 18:56:02, Info                  CBS    Failed to load component owners on component: amd64_microsoft-hyper-v-clustering.resources_31bf3856ad364e35_0.0.0.0_nl-nl_9afc07ebe7e3c024, version: 10.0.14393.953 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Hi,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
  • Thanks
Reactions: saa
Thank you so much for your reply. Kindly find the COMPONENTS.zip and ComponentBasedServicing.zip attached in this link COMPONENTS.zip
 
Hi,

It seems that things have changed in the meantime, so please try to update again and post the latest CBS logs.
 
  • Thanks
Reactions: saa
Yeah, It's installing Windows updates now again.

KB890830: Windows Malicious Software Removal Tool for x64 Systems - v5.125
The installation was completed today

So it seems like the image is good again.
 
It's downloading the 2024-06 cumulative updates now so i'd wait until they're installed then we can decide whether the image is good or not.
 
2024-06 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5039214)
The installation failed today
 
Please attach the latest CBS logs. But it failed with error 0x80073712 again?
 
yes, Some update files are missing or have problems. We will try to download the update again later.
Error code: (0x80073712)

Kindly find the CBS logs here CBS.zip
 
Please provide a copy of the COMPONENTS hive and the Components Based Servicing key from a (similar) server without any issues which I can use as source to rebuild the missing / corrupted keys.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Are these files from a working server? This because the deployments key is also empty.
 
It's a Citrix test server, it runs maintenance images in order to install new apps or Windows updates.
 
Okay, then I'll need a copy of the COMPONENTS hive from a server which is fully up-to-date.
 
This test server runs the most up-to-date image actually. It runs new images which install apps or install Windows updates.
 
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