[SOLVED] Error installing KB4103723 on Windows Server 2016 (build 1607)

[talishka]

Hi!

Im suffering with this update, 2018-05 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4103723).

I've tried to install it a few times but it gets stuck at 60% aprox, and then it rolls back with the famous message: [FONT=&quot]We couldn’t complete the updates, Undoing changes"[/FONT]Thanks in advance!

 

[talishka]

I forgot to mention:

SFC Result: OK, no corruptions.
DISM Result: OK, no corruptions.

 

[talishka]

No reply?

 

[Sysnative Windows Update]

Hello and welcome! Sorry about the delay! Please attach C:\Windows\Inf\setupapi.dev.log and setupapi.app.log.

 

[talishka]

Hi! No problem, i don't have setupapi.app file, but i've attached all my setupapi files.

Thanks!

 

[Sysnative Windows Update]

Please provide me with a HWID of your network card.

 

[talishka]

Of course!

PCI\VEN_8086&DEV_1539&SUBSYS_85F01043&REV_03

I had to do the following procedure to install that network card:

- As admin in cmd:


bcdedit -set loadoptions DISABLE_INTEGRITY_CHECKS
bcdedit -set TESTSIGNING ON


- reboot server


- Install the drivers \PRO1000\Winx64\NDIS64\


- As admin in cmd:


bcdedit -set loadoptions ENABLE_INTEGRITY_CHECKS
bcdedit -set TESTSIGNING OFF


Reboot again.

Without this procedure i was unable to install that network card.

 

[Sysnative Windows Update]

That confirmed what I saw in the logs.

Based on the logs, you have a driver issue of some sort that is causing the rollback to occur. Is your Device Manager clear or are there yellow exclamation marks somewhere?

Can you try installing the update from Clean Boot mode and attach CBS.log and setupapi.dev.log in case it fails.

 

[talishka]

Ok! No i don't have any exclamations, everything is working as expected. Ok, i'll try to do it in clean mode!

 

[Sysnative Windows Update]

Hi, any news?

 

[talishka]

I couldn't apply the update yet, it's a production server. I'll post as soon as i do it!

 

[Sysnative Windows Update]

Oh, I understand. Take your time.

 

[talishka]

what do you mean with clean boot? Selective Startup with only load system services?

 

[Sysnative Windows Update]

See here: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

[talishka]

Ok, i have three scenarios to test.

1. Apply update with clean boot
2. Apply update with disabled NIC/Ethernet
3. Apply after excute again:

bcdedit -set loadoptions DISABLE_INTEGRITY_CHECKS
bcdedit -set TESTSIGNING ON

Tomorrow i'll start with this.

 

[Sysnative Windows Update]

:thumbsup2:

 

[talishka]

Today i disabled the ethernet card from the device manager, and retried the update, it failed again. I attach my CBS and setupapi.dev

 

[Sysnative Windows Update]

Did you remove the driver completely?

 

[talishka]

Heh no!

How could i achieve the full remove of the driver from the operating system? right click on the network card in the device manager and uninstall will do the job?

 

[Sysnative Windows Update]

Is the driver still listed in the Device Manager? Has the Server been rebooted post-removal?