[SOLVED] Error encountered - Unable to update or use Xbox Game Pass

MarkusC · Dec 30, 2021

For the past few weeks I've been trying to solve my issues with Windows Update.

This included running the Update troubleshooter (which sometimes found something, sometimes didn't), running DISM and SFC. This managed to fix some things but I think this time I hit the wall.

Windows Update states "Error Encountered"
There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x800703f1)

which is triggered when installing
2021-12 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5008212)

I ran DISM again and SFC and it prompted me with,
Error: 1009
The configuration registry database is corrupt.

I went and ran SFCFix, which in the past worked fine and although it has been running for more than 8 hours, nothing happened there. It just ran DISM and...that's it. Before that it mentioned
Attempting repair . . .
Stage 1
Stage 2
Stage 3

Due to the nature of your corruptions, scan times have been extended by
approximately 15-20 minutes. Please be patient and allow the operation to
complete.

Unfortunately, I am trying my best to avoid reinstalling Windows since I am working on several big projects which would be delayed.

How could this be fixed in such a way that I will be able to keep my files and programs installed?

sfc / scannow result
Windows Resource Protection could not perform the requested operation.

SFCFix result
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .

Attempting repair . . .
Stage 1
Stage 2
Stage 3

Due to the nature of your corruptions, scan times have been extended by
approximately 15-20 minutes. Please be patient and allow the operation to
complete.

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19043.1288

[== 3.8% ]
Error: 1009

The configuration registry database is corrupt.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

x BlueRobot · Jan 3, 2022

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

MarkusC · Jan 3, 2022

Hello x BlueRobot. I have attached the COMPONENTS file as requested.

x BlueRobot · Jan 3, 2022

Could you please replace the COMPONENTS hive found under C:\Windows\system32\config with the version attached below. Afterwards, please run the DISM command as you did in the posting instructions.

MarkusC · Jan 3, 2022

Hey, it seems like that worked! I will try to update now and see if it was fixed.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19043.1288

[===========================84.9%================= ]
[===========================88.7%=================== ]
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

x BlueRobot · Jan 3, 2022

Okay, please let me know how it goes.

MarkusC · Jan 3, 2022

Thank you for your assistance, x BlueRobot . Here is the current situation:

tldr: Updating Windows didn't work.

I ran DISM as instructed and I tried running the Windows update. As before, it prompted restart but as the computer restarted, it told me that it couldn't complete the update and it will revert. I tried running the Windows Update Troubleshooter, it told me it fixed something so I tried again. That didn't work.

There are two update packages that require installation so once one of them prompted for restart, I restarted.

2021-11 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H1 for x64 (KB5007289)
Download error - 0xe0000100

Couldn't complete the update, it reverted.

Once I restarted for the second update,
2021-12 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5008212)

Couldn't complete the update, it reverted again.

I got "Error encountered" as main message in the Windows Update screen.
There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0xe0000100)

I ran sfc /scannow with the following result:

Windows Resource Protection did not find any integrity violations.

I ran DISM again with the following result:

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19043.1288

[===========================84.9%================= ]
[===========================88.7%=================== ]
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

I attached the current versions of CBS and COMPONENTS

x BlueRobot · Jan 4, 2022

Rich (BB code):

2022-01-04 00:26:54, Error                 CBS    Failed to resolve package 'Package_1_for_KB5007289~31bf3856ad364e35~amd64~~10.0.4455.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-01-04 00:26:54, Info                  CBS    Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-01-04 00:26:54, Info                  CBS    Failed to check whether this is the real child: Package_1_for_KB5007289~31bf3856ad364e35~amd64~~10.0.4455.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-01-04 00:26:54, Info                  CBS    Failed to collect affected dependent package for package: Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1415 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-01-04 00:26:54, Info                  CBS    Failed to process package watchlist. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-01-04 00:26:54, Info                  CBS    Failed to plan execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-01-04 00:26:54, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-01-04 00:26:54, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1415.1.6, status: 0x80070490, failure source: CBS Other, start state: Staged, target state: Absent, client id: DISM Package Manager Provider
2022-01-04 00:26:54, Info                  CBS    Not able to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
Run SFC /SCANNOW in an elevated commandprompt and report the result.
If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

x BlueRobot · Jan 4, 2022

Rich (BB code):

2022-01-04 00:20:04, Info                  CBS    DriverUpdateInstallUpdates failed [HRESULT = 0xe0000100 - Unknown Error]
2022-01-04 00:20:04, Info                  CBS    Doqe: Failed installing driver updates [HRESULT = 0xe0000100 - Unknown Error]
2022-01-04 00:20:04, Info                  CBS    Perf: Doqe: Install ended.
2022-01-04 00:20:04, Info                  CBS    Failed installing driver updates [HRESULT = 0xe0000100 - Unknown Error]
2022-01-04 00:20:04, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0xe0000100 - Unknown Error]
2022-01-04 00:20:04, Info                  CBS    Startup: Rolling back KTM, because drivers failed.
2022-01-04 00:20:04, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateStageDrivers | CbsExecuteStateFlagRollback | CbsExecuteStateFlagDriversFailed
2022-01-04 00:20:04, Info                  CBS    SetProgressMessage: progressMessageStage: -1, ExecuteState: CbsExecuteStateStageDrivers | CbsExecuteStateFlagRollback | CbsExecuteStateFlagDriversFailed, SubStage: 0
2022-01-04 00:20:04, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Rollback.
2022-01-04 00:20:04, Info                  CBS    Setting original failure status: 0xe0000100, last forward execute state: CbsExecuteStatePrimitives
2022-01-04 00:20:04, Info                  CBS    SetProgressMessage: progressMessageStage: -1, ExecuteState: CbsExecuteStateStageDrivers | CbsExecuteStateFlagRollback | CbsExecuteStateFlagDriversFailed, SubStage: 1
2022-01-04 00:20:04, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Rollback.
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: xboxgip.inf, Ranking: 1, Device-Install: 0, Key: 709, Identity: dual_xboxgip.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1387, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: xinputhid.inf, Ranking: 1, Device-Install: 0, Key: 711, Identity: dual_xinputhid.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1387, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: usbvideo.inf, Ranking: 1, Device-Install: 0, Key: 847, Identity: dual_usbvideo.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1387, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: pci.inf, Ranking: 1, Device-Install: 0, Key: 1085, Identity: dual_pci.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1387, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: storufs.inf, Ranking: 1, Device-Install: 0, Key: 1093, Identity: dual_storufs.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1320, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: bth.inf, Ranking: 1, Device-Install: 0, Key: 1270, Identity: dual_bth.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1387, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: usbxhci.inf, Ranking: 1, Device-Install: 0, Key: 1296, Identity: dual_usbxhci.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1320, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: prnms002.inf, Ranking: 1, Device-Install: 0, Key: 1365, Identity: dual_prnms002.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1415, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Doqe:   q-unstage: Inf: wnetvsc.inf, Ranking: 1, Device-Install: 0, Key: 1391, Identity: dual_wnetvsc.inf, Culture=neutral, Type=dualModeDriver, Version=10.0.19041.1348, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2022-01-04 00:20:04, Info                  CBS    Perf: Doqe: Unstaging started.
2022-01-04 00:20:04, Info                  CBS    Doqe: [Rollback] Unstaging driver updates, Count 9
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 1390, phase: 1, result 0, inf: wnetvsc.inf
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 1364, phase: 1, result 0, inf: prnms002.inf
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 1295, phase: 1, result 0, inf: usbxhci.inf
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 1318, phase: 1, result 0, inf: bth.inf
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 1092, phase: 1, result 0, inf: storufs.inf
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 1084, phase: 1, result 0, inf: pci.inf
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 846, phase: 1, result 0, inf: usbvideo.inf
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 710, phase: 1, result 0, inf: xinputhid.inf
2022-01-04 00:20:04, Info                  CBS            UNSTAGE index: 708, phase: 1, result 0, inf: xboxgip.inf
2022-01-04 00:20:04, Info                  CBS    Perf: Doqe: Unstaging ended.

Could you please provide the setupapi.dev.log file? It should be available in the following directory:

Rich (BB code):

%SystemRoot%\Inf\setupapi.dev.log

MarkusC · Jan 4, 2022

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-01-04 17:11:48.275
Microsoft Windows 10 Build 19043 - amd64
Using .zip script file at C:\Users\MAD\Downloads\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages

Successfully copied file C:\Users\MAD\AppData\Local\niemiro\Archive\Packages\package_1_for_kb5007289~31bf3856ad364e35~amd64~~10.0.4455.1.cat to C:\WINDOWS\servicing\Packages\package_1_for_kb5007289~31bf3856ad364e35~amd64~~10.0.4455.1.cat.
Successfully copied file C:\Users\MAD\AppData\Local\niemiro\Archive\Packages\package_1_for_kb5007289~31bf3856ad364e35~amd64~~10.0.4455.1.mum to C:\WINDOWS\servicing\Packages\package_1_for_kb5007289~31bf3856ad364e35~amd64~~10.0.4455.1.mum.

Successfully restored ownership for C:\WINDOWS\servicing\Packages
Successfully restored permissions on C:\WINDOWS\servicing\Packages
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2022-01-04 17:11:50.280
Script hash: REWo7HlY5TIOVolT6tEMg/NRvKrAo7VEtN3pkDAZW1M=
----------------------EOF-----------------------

As requested, this is the SFCFix.txt file above.

I tried running SFC /SCANNOW but

There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.

Restarted, ran SFC /SCANNOW

Windows Resource Protection did not find any integrity violations.

I attached the two required files to this post.
Sorry for the delay, I was unable to restart and SFC required it.

x BlueRobot · Jan 5, 2022

Thank you, I've asked for a more experienced helper to verify my proposed fix.

x BlueRobot · Jan 7, 2022

Rich (BB code):

>>>  [Install Driver Updates]
>>>  Section start 2022/01/04 00:20:04.676
      cmd: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1371_none_7e1bd7147c8285b0\TiWorker.exe -Embedding
     sto: Image State        = Specialized
     sto: Image Architecture = amd64
     sto: Image OS Version   = 10.0.19043
     sto: Image Product Type = WinNT
     sto: Transaction        = CbsDriversAndPrimitives
     sto: Driver Updates     = 651
!    inf: Unable to load INF: 'C:\WINDOWS\System32\DriverStore\FileRepository\xusb22.inf_amd64_d0f2fd4c931f4672\xusb22.inf'(e0000100)
!    inf: Error 0xe0000100: The style of the INF is different than what was requested.
!!!  inf: Invalid INF 'C:\WINDOWS\System32\DriverStore\FileRepository\xusb22.inf_amd64_d0f2fd4c931f4672\xusb22.inf', must contain [Version] section and have signature "$Windows NT$". Code = 1001
!!!  sto: Failed to get version info for driver update 'C:\WINDOWS\System32\DriverStore\FileRepository\xusb22.inf_amd64_d0f2fd4c931f4672\xusb22.inf'. Error = 0xE0000100
<<<  Section end 2022/01/04 00:20:04.723
<<<  [Exit status: FAILURE(0xe0000100)]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Afterwards, please reboot the computer and then try Windows Update again. I suspect that it fail and if it does, then please upload a fresh copy of the your CBS log.

MarkusC · Jan 7, 2022

Thank you. Sadly, it didn't fix the issue.
I attached the new CBS zipped.

One thing that caught my attention was the fact that when I ran SFCFix.txt it gave me a message, which sadly I didn't capture, which stated something related to DriveStore along the lines of something missing. I couldn't reproduce it.

x BlueRobot · Jan 7, 2022

Could you open the SFCFix.txt file from your desktop, does it contain any processing output or just the fix?

MarkusC · Jan 7, 2022

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-01-07 23:06:17.750
Microsoft Windows 10 Build 19043 - amd64
Using .txt script file at C:\Users\MAD\Desktop\SFCFix.txt [1]

PowerCopy::
Failed to find any content under directory "\DriverStore" in line ""\DriverStore" C:\Windows\System32\DriverStore [DIR]".
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2022-01-07 23:06:17.752
Script hash: 16cL71e82MXyFLRCbCM6vwEP86inEa6y+uaXTjArfbY=
----------------------EOF-----------------------

Correct, this is the message I received.

x BlueRobot · Jan 7, 2022

Could you please try this script? I've just tested it on my VM and it worked with no problems.

MarkusC · Jan 7, 2022

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-01-08 01:55:05.756
Microsoft Windows 10 Build 19043 - amd64
Using .txt script file at C:\Users\MAD\Downloads\SFCFix(2)\SFCFix.txt [0]

SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception.
Currently storing 1 datablocks.
Finish time: 2022-01-08 01:55:06.072
Script hash: 2k5F7Igqqz8enRrYaWe0cjtLJnPgOZp1I2TPFPkrNAc=
----------------------EOF-----------------------

I got this message, I am going to reboot now.

x BlueRobot · Jan 7, 2022

It doesn't look like the script ran for some reason?

MarkusC · Jan 7, 2022

That's seems to be the case. I took a video of the dialog since this moves really fast to the SFCFix Has Crashed screen.

x BlueRobot · Jan 7, 2022

Does it immediately fail after that?

I would suggest deleting SFCFix.exe and then deleting any SFCFix zips you may have, aftewards, download SFCFix again along with the latest script.

[SOLVED] Error encountered - Unable to update or use Xbox Game Pass

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