[SOLVED] Error Code 800F0831 when installing updates on Server 2012 R2

Sysnative Windows Update · Oct 24, 2018

Install Update with DISM

Download this update and save to your desktop. The file name will be Windows8.1-KB3177108-x64.cab.zip.
Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB3177108-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
If it succeeds, please check for updates again and try installing KB3172614.

AKazak · Oct 24, 2018

softwaremaniac said:
Install Update with DISM

Download this update and save to your desktop. The file name will be Windows8.1-KB3177108-x64.cab.zip.

Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens

Click on the Start button and in the search box, type Command Prompt

When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.

Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB3177108-x64.cab

You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
If it succeeds, please check for updates again and try installing KB3172614.

Done without errors, but 1 important update failed to install.
Logs: DropMeFiles – free one-click file sharing service

Sysnative Windows Update · Oct 24, 2018

Install Update with DISM

Download the attached update and save to your desktop. The file name will be Windows8.1-KB3167679-x64.cab.zip.
Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB3167679-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
If it succeeds, please check for updates again and try installing KB3172614.

AKazak · Oct 24, 2018

softwaremaniac said:
Install Update with DISM

Download the attached update and save to your desktop. The file name will be Windows8.1-KB3167679-x64.cab.zip.

Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens

Click on the Start button and in the search box, type Command Prompt

When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.

Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB3167679-x64.cab

You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
If it succeeds, please check for updates again and try installing KB3172614.

Done without errors, but 1 important update failed to install.
Logs: DropMeFiles – free one-click file sharing service

Sysnative Windows Update · Oct 24, 2018

Install Update with DISM

Download this update and save to your desktop. The file name will be Windows8.1-KB3170377-x64.cab.zip.
Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB3170377-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
If it succeeds, please check for updates again and try installing KB3172614.

AKazak · Oct 24, 2018

It was the victory --- last important update was installed along with the last optional update!

Thank you very much for helping me --- I really appreciate your effort.
I could not have fixed this by my own without your support over long time.

Two questions I have.
What was the root cause for this chain of issues with WU?
What would you suggest in order to avoid such issues in the future?

Sysnative Windows Update · Oct 24, 2018

YAHOOOOOOOOOOOOOO! Awesome news!

10,000 + missing package files that we have manually replaced.

Do not wait such a long time if you have an issue, but come here immediately as then it will be much easier to fix (less work to do) + after not updating the system for a while, the system gets "stupid" and forgets how to update properly, so that was another issue we had to overcome.

Thank you for your patience during these months, we have really put in an amazing amount of effort into this.

AKazak · Oct 24, 2018

softwaremaniac said:
YAHOOOOOOOOOOOOOO! Awesome news!

10,000 + missing package files that we have manually replaced.

Do not wait such a long time if you have an issue, but come here immediately as then it will be much easier to fix (less work to do) + after not updating the system for a while, the system gets "stupid" and forgets how to update properly, so that was another issue we had to overcome.

Thank you for your patience during these months, we have really put in an amazing amount of effort into this.

Got it.
I hope my case will serve as a good lesson for other users.

Sysnative Windows Update · Oct 24, 2018

Hope so :) I'm really glad to have helped! Take care!

AKazak · Oct 24, 2018

Do you know to to export this thread as whole for the my archive?

Sysnative Windows Update · Oct 26, 2018

Yes, you can go to Thread Tools... Show Printable Version and select pdf.

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[SOLVED] Error Code 800F0831 when installing updates on Server 2012 R2

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