[SOLVED] Error Code 8007371B

J

josephus

Contributor
Joined
Apr 10, 2015
Posts
62
Location
Canada
This issue it happens after a previous Error Code 80073712 was corrected. There was, after the correction of the previous Error, 89 files to be downloaded and updated. Of all 89 files only 82 were updated and the rest did not. I'm sending you two images, Img_01 reflects the error Code Number, and second picture Img_02 the files that were not able to be updated after they were downloaded. As you could see, the previous there's a very small change from the Code Error 80073712 from the actual one. The last digit, "2", of previous error has been replace by a letter 'B". In a previous message, 'go to Power' requested that I should send him the "Windows Update log" there's is the images.

Those errors, are referring to "Security update for Windows t x64 based Systems. I did try to install each one individually and it did not work. Your assistance on this matter, will be helpful.

There's is a pending file that has also being requested by 'go to Power' unfortunately is very large and its seating in my Dropbox trying to send it to him, but I dont know what is my next step to be able to send it to him. Apologies for my ignorance.

Josephus
 

Attachments

  • IMG_01.jpg
    IMG_01.jpg
    514.2 KB · Views: 2
  • IMG_02.jpg
    IMG_02.jpg
    369 KB · Views: 4
  • WindowsUpdate.txt
    WindowsUpdate.txt
    1.6 MB · Views: 7
Hi and welcome to Sysnative. If you are trying to send a file and having issues with Dropbox. Please upload to SendSpace and just provide the link here and then we'll take a look.
 
On my original message, see above, I send you two pictures in reference to the issue of reference. There was also attached a file. It was my intentions to send them using "Dropbox" but I notice that Sysnative was able to accept the pictures and the WindowsUpdate log in text file of 1.61 MB. Did you have an opportunity to review them?. Let me know.

Josephus
 
Yes I did.

You stated the following.
There's is a pending file that has also being requested by 'go to Power' unfortunately is very large and its seating in my Dropbox trying to send it to him, but I dont know what is my next step to be able to send it to him. Apologies for my ignorance.
Click to expand...

So I assume you were trying to send another file? Maybe the CBS.log?
 
Hi Brian,

Yes, that was the one. I compressed it and I send it to him. I'm sending also both cbs files, compressed, to you. One dates May 15 with my name, josephus, on it and the other dated May 16. I hope it will help you to resolve the Error code 8007371B. As I mention previously, those files are related to Windows Explorer and Windows Security issue. The Update Downloads it loos to me that is not a problem anymore, Alex (go to Power) was able to resolve it. Widows download 89 files and only 82 were updated and the other 7 called it Code error 8007371B. Today I reboot the system and I try to update those files by Widows cape with the same error.

Thanks for your assistance.

Josephus
 
Thanks, I see a lot of errors like the following.
Code: 
2015-05-15 22:13:28, Error                 CSI    00000559@2015/5/16:02:13:28.047 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(935): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateManifestsMissingError expression: (null)

Please do the following.

System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hi and good evening Brian from Toronto,

I did my best and I follow your instructions as you requested and, after running the program, I'm sending you the following files: 1) the 'ChekSUR' file; 2) the CheckSUR.persist file; 3) A filterList file, and finally the compress CBS_Josephus_May23.txt file that all were generated after I run the program "System Update Rediness Tool" (SUR). When I wanted to read the CBS text file I got a message "Access denied" which usually it happens when you run a program without the Administration privileges.

I make note that after I run the program, I did reboot the system and I did try to installed the 7 programs that I was not able to install after the code error 80073712 was corrected. After that, I got same message that "Some updates were not installed. And at the near bottom Error(s) found CODE 8007371B. See enclosed picture.

Thanks for your help

Josephus
 

Attachments

I wouldn't have expected it to work yet. We're still just gathering the necessary information. Please do the following.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Hi Brian and Good evening from Toronto.

That was a very fast reply. Now is 11.00pm and I did complete your instructions. For whatever reason I was not able to read the file. I'm always able to read any file in Notepad but this particular one did not. I'm sending the file compress (.rar) because its content is large 834MB. I hope you will be able to read it.

Thanks for your help.

Josephus
 
Yes I was able to read it. Thank you. I now have a direction. Please do the following.

Step#1 - Capture Process Monitor Trace
 1. Download KB3033929 and save it to your desktop.
2. Download and run Process Monitor. Leave this running while you perform the next steps.
3. Go ahead and attempt to install the update that you just downloaded. File name should be Windows6.1-KB3033929-x64.msu
4. Stop Process Monitor as soon as the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


5. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
6. Zip up and attach the LogFile.PML file as well as your CBS.log as well as your C:\Windows\WindowsUpdate.log.
 
Hi Brian,

I would like to thank you for your speed in replying my messages. Yesterday at about 10.00pm in the evening, Toronto time, I was sending you some files and a message and by 11.00pm, also Toronto time, I got your reply. Today I had an important event and I was not able to contact you till now.

Well, as always, I do my best to follow your instructions to the letter; therefore I'm sending you the following documentation: 1) The log file of the results obtain from running the Process Monitor that was stop once the Windows KB3033929 was running notifies me that the "The Following updates were not installed", as instructed (See attached picture). 2) The CBS files compress; the 3) The WindowsUpdate log file in .rar, and 4) picture # 1614 notifying me of the results of the update. The Process Monitor Log file is a large one. It contains 59.3 MB compress on .rar file and your server could not take it. Unfortunately I don't know how to send the file thru the Dropbox, unless I received enough information on how to send a file using the dropbox. When I try to send it, it request an email address which I don't have it. I was not able to send the other files, I'm just wondering if your server is down or all the files that I have to send are too large. I need to recveived some instruction on how to send file thru one of the programs that you mention on one of your previous messages.

Thanks fro your help,

Josephus
 
There's asking for your email. Then you are saying to provide a link. The files are still uploading to SendSpace. Where I could find the link? Sorry about my ignorance I'm not familiar of uploading files and folders and sending thru a link a link. Usually I send everything via email. Could you, please explain this to me?

Josephus
 
Perfect. Now I will need you to zip up and upload your components hive and your software hive. Instructions follow. Upload to SendSpace and provide link.

Retrieve Components & Software Hives

  • Restart your machine first.
  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS & SOFTWARE
  • Copy the COMPONENTS and SOFTWARE files to your Desktop.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder. Do the same for SOFTWARE.
  • Then please upload the zip files to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
Hi Brian,

You are really very fast. It looks like you live next door to me. I just send your a file and you give me a reply. Like knocking at your door and someone is already there to open it.

Back to business. I reboot the computer and I download the file and I run the program "Regback" that, as you mention, was right at the bottom of several programs. The program did run successfully. But the file that we both expecting did not show up. Those are the files that were there: 1) DEFAULT with 760 KB; 2) SAM with 256 KB; 3) SECURITY with 40KB; 4) SOFTWARE with 93,952 KB, and SYSTEM with 30208 KB. The COMPONENTS file, was missing. So, Unfortunately I can only send you one compress file the "Software"

https://www.sendspace.com/file/xv1vne

Tomorrow, I'm going out of town, 120 KM from were a live to work as an interpreter. I will not be able to answer right away the next message because I'm going to bed. It's almost 10.30 pm in Toronto and I have to leave at 6.00 am.

Thank you much for your help.

Josephus
 
No problem. Good luck tomorrow. To get the COMPONENTS hive, please do the following.

Navigate to C:\Windows\System32\Config and you will find the file COMPONENTS. Right-click on this file and select copy. Now go to your desktop and paste in on your desktop. Then you can zip/send.

If you get an Access Denied or In-Use error, simply reboot your machine and then immediately try it again.

Thanks.
 
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