[SOLVED] Error Code 80073701 Installing KB4471318 on Win 7 x64

squash · Dec 17, 2018

I am getting error Code 80073701 Installing KB4471318 on Win 7 x64 while trying to update through Windows Update.

I ran the System Update Readiness Tool (SURT) and solved a lot of missing packages issues except for the following.

Code:

=================================Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-12-17 13:16


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_103_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_134_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_135_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_136_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_137_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_138_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_139_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_140_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.10.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.12.0.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.19.0.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.2.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.3.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.5.mum		
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.9.8.mum		


Checking Component Store


Summary:
Seconds executed: 1311
 Found 16 errors
  CBS MUM Missing Total count: 16


Unavailable repair files:
	servicing\packages\Package_103_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_134_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_135_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_136_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_137_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_138_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_139_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_140_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.10.5.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.12.0.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.19.0.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.2.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.3.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.5.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.9.8.mum
	servicing\packages\Package_103_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.cat
	servicing\packages\Package_134_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.cat
	servicing\packages\Package_135_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.cat
	servicing\packages\Package_136_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.cat
	servicing\packages\Package_137_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.cat
	servicing\packages\Package_138_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.cat
	servicing\packages\Package_139_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.cat
	servicing\packages\Package_140_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.cat
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.10.5.cat
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.12.0.cat
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.19.0.cat
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.2.1.cat
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.2.cat
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.3.cat
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.24.5.cat
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.9.8.cat

I have uninstalled KB2949927 since it looks like it was pulled by Microsoft, but I still get those issues in the log.
As for KB2952664, I put the msu into C:\Windows\CheckSur\packages, like i have for many others that worked, but SURT doesn't seem to be picking this one up? I also can't seem to uninstall this update.

Any help would be great. Thanks!

PeterJ · Dec 18, 2018

Hello and welcome,

Follow the instructions below please.

Stap 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download

SFCFix and move the executable to your desktop.
Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Close the file and attach it to your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

squash · Dec 19, 2018

Thanks! Looks like there's still one missing package. I've attached the results.
View attachment CheckSUR.log
View attachment SFCFix.txt

PeterJ · Dec 20, 2018

Follow the instructions below please.

Stap 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Close the file and attach it to your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

squash · Dec 20, 2018

Thanks! After running that, the CheckSUR.log is all clear with no errors, but unfortunately I am still unable to install KB4471318. It's failing with the same error code.

View attachment CheckSUR.log
View attachment SFCFix.txt

PeterJ · Dec 20, 2018

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following commands into it, press enter after each.
Code:
```
sfc /scannow
```
Wait for this to finish before you continue
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

squash · Dec 20, 2018

I've attached the file
View attachment cbs.txt

PeterJ · Dec 21, 2018

Please zip all the files in the folder C:\Windows\Logs\CBS and attach it to your next reply.
Note: if the zip file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

squash · Dec 23, 2018

Here's the zip
Download CBS.zip from Sendspace.com - send big files the easy way

PeterJ · Dec 23, 2018

Please do following:

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool

6. Right-click on the file FRST64.exe and choose Run as administrator.
7. Copy and paste KB2949927 into the Search box and click the Search Registry button.
8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
9. You may close any remaining open windows now.

squash · Dec 24, 2018

Attached

View attachment SearchReg.txt

PeterJ · Dec 24, 2018

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Note: Move the file FRST64.exe from the folder E:\download to your desktop.
2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again and report the result.
If it fails, run sfc /scannow again and attach the zipped cbs.log to your next reply.

squash · Dec 26, 2018

Thanks!

It's still failing with the same error code. Here's the zipped Fixlog.txt and cbs.log: Download logs_20181226.zip from Sendspace.com - send big files the easy way

PeterJ · Dec 26, 2018

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4343900

4. Let me know if it says it was successful or if there are any errors.

squash · Dec 27, 2018

It says that the update "is not installed on this computer."

PeterJ · Dec 27, 2018

Please do following:

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.

5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB4343900 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.

squash · Dec 27, 2018

Attached View attachment SearchReg.txt

PeterJ · Dec 28, 2018

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again and report the result.
If it fails, run sfc /scannow again and attach the zipped cbs.log to your next reply.

squash · Dec 28, 2018

Windows was able to update, thank you! Out of curiosity, would you mind quickly explaining what exactly the issue was?

Thank you very much!

PeterJ · Dec 28, 2018

Great. A few files were missing and 2 Windows Updates were partly installed, not completely.

Your welcome. Happy holidays.

[SOLVED] Error Code 80073701 Installing KB4471318 on Win 7 x64

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