Error code 80070308 windows update

S

Seppel

Member
Joined
Aug 1, 2015
Posts
9
Location
Germany
Hello,

my name ist Sebastian an I'm from Germany.
First, i want to thank you for your help in advance.
I am using Windows 7 Home Premium Service Pack 1.

My computer isn't able to install any windows updates since 24.05.2013.

When I try to install updates manually, there appears the information that I first need to update "windows update" before searching for new updates. When I try to install this update, there appears the error code 80070308. The course of the updates shows the error code 80070308 for every failed update.

I've run SFC with the following results:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-01 16:46:20.412
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-01 16:52:19.404

Then I exported the CBS folder but the CBS logfiles are too large to upload. So they are shortly to follow.

Greetings from Germany

Sebastian
 
I tried to upload the CBS folder now with the help of niemiros "windows update forum posting instructions - what to do if your CBS logfiles are too large to upload.
I don't know if it worked. I got this message:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-01 17:48:06.062
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Sebi\Desktop\SFCFixScript.txt [0]




Collect::
File upload aborted - no thread.
Failed to upload file.
Collect:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-01 17:48:56.292
Script hash: zyFfBWbS3fxgTqdEHaWo9HHm8G4WJRx4eoZYPA0zvak=
----------------------EOF-----------------------

Greetings from Germany
Sebastian
 
Please download and run the Microsoft Windows Update Components Fix-It here: https://support.microsoft.com/en-us/kb/971058
Select the aggressive mode when offered.

Restart after the Fix-It has completed, then check for updates. This will take much longer than usual.
If updates are offered, select one and attempt to install it. If the update fails, post back with the KB# and error code.

Attach C:\Windows\WindowsUpdate.log and C:\Windows\Logs\CBS\CBS.log with your reply.
 
Hello zcomputerwiz,

I did exactly what you recommended to me but it didn't work. My computer is still not able to install any updates and the error code is still the same: 80070308 with the information that my computer is not able to search for new updates.
The course of the updates shows that the computer tried to update several things today: For example a safety update for microsoft framework 3.5.1 KB 2656356. This update failed and there appears the error code 80246007.

I can't upload the CBS data because it's too large to upload (15,9 MB even if it's in a zip folder)

Greetings from Germany

Sebastian
 

Attachments

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    REG QUERY HKLM\COMPONENTS

  4. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  5. Paste (Ctrl+V) it into your next post please.
 
Hello zcomputerwiz,
I accomplished your plan.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
Der Vorgang wurde erfolgreich beendet.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS

HKEY_LOCAL_MACHINE\COMPONENTS
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
StoreArchitecture REG_BINARY 09000000
PendingRequired REG_DWORD 0x1
PendingXmlIdentifier REG_BINARY 32003500300038003900610033003700310064
00630065006400300030003100610034003300380030003000300030006600380030006500380030
0031006400
ExecutionState REG_DWORD 0x1

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

C:\Windows\system32>
 
System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
 
Let's try another way of resetting Windows Update:

Run Windows Repairs
 1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Extract.JPG

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Capture.JPG


6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:
10 - Remove Policies Set By Infection
14 - Remove Temp Files
17 - Repair Windows Updates​

11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
StartRepairsWithReboot.JPG

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

When all that completes, try checking for updates again. This will take much longer than usual.
Pick one update to install. If the update fails attach CBS.log, include the KB# and error code.
 
Last edited:
Hello,

I did exactly what you recommended to me but my computer still can't do any updates.

When I'm searching for updates, there appears an information that I first need to install an update for "windows update" hence the computer can search for new updates (screenshot 1).
When I click "install now", there appears an error report with the information that my computer isn't able to search for new updates, error code 80070308 (screenshot 2).

You can download the new CBS.log data here: https://dl.dropboxusercontent.com/u/73735173/CBS.zip

Greetings from Germany

Sebastian
 

Attachments

  • Screenshot 1.JPG
    Screenshot 1.JPG
    65.7 KB · Views: 0
  • screenshot 2.JPG
    screenshot 2.JPG
    58.2 KB · Views: 0
Please try the following. If you don't have your Windows 7 DVD, please let me know.

Revert Pending Changes
1. Boot into the Windows RE mode: How to use the Windows 7 System Recovery Environment Command Prompt
2. Once the command Window is displayed please follow the below steps.
3. Type notepad into the command prompt and hit enter.
4. Click the File menu in notepad and choose Open. Click on Computer on the left hand side so that you see all the drive letters. You sill see Boot (X:) and likely others. Look for the drive letter that is associated to Local Disk.
5. Once you've identified the driver letter you may cancel out of this screen and close notepad.
6. Now type the following into the Command Prompt replacing C (shown in red) with the drive letter you identified in bullet#4. Note, there is a space after C:\ as well as before the last forward slash.
DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

7. If all goes well you will see the following as the last few lines. Please let me know if you don't.
Code: 
Reverting pending actions from the image...
The operation completed. Any revert of pending actions will be attempted after reboot.
The operation completed successfully.
 
I don't have the windows DVD because windows 7 was already installed when I bought my laptop.
Would an update to windows 10 be a solution for my problems with windows 7?

Sebastian
 
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