Error code 0x80073712 (KB3177467)

GeorgeSpring · Sep 5, 2018

Hello!
When installing the update (KB3177467), I'm having error 0x80073712. SFCFix didn't help me. Windows 7 x64
CBS

Sysnative Windows Update · Sep 5, 2018

Hello and welcome!

Please start with the following:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Afterwards, run SURT again and attach CheckSUR.log.

GeorgeSpring · Sep 6, 2018

Here are the results

Code:

SFCFix version 3.0.0.0 by niemiro.Start time: 2018-09-05 17:55:39.232
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest


Successfully copied file C:\Users\yu.yarovoy\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest.
Successfully copied file C:\Users\yu.yarovoy\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest.


Successfully restored ownership for C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
Successfully restored permissions on C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
Successfully restored ownership for C:\Windows\Temp\CheckSur\Winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest
Successfully restored permissions on C:\Windows\Temp\CheckSur\Winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-09-05 17:55:43.486
Script hash: z1VDNVVHa4eQppy9aWONBMJAQ3XV+p+gIr1eD/zBGLs=
----------------------EOF-----------------------

View attachment CheckSUR.log

Sysnative Windows Update · Sep 6, 2018

Strange, apparently the files have been copied over, but SURT hasn't fixed them. Can you please re-run SURT from Clean Boot mode?

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

GeorgeSpring · Sep 6, 2018

Didn't work. I already executed the command chkdsk
View attachment CheckSUR.log

Sysnative Windows Update · Sep 6, 2018

Try the following:

GeorgeSpring · Sep 7, 2018

Didn't work :noidea:

Code:

SFCFix version 3.0.0.0 by niemiro.Start time: 2018-09-07 13:54:57.644
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\yu.yarovoy\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs\Manifests


Successfully copied file C:\Users\yu.yarovoy\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-ie-f12tools_31bf3856ad364e35_11.2.9600.18282_none_0f94e462edbb7855.manifest to C:\Windows\Winsxs\Manifests\x86_microsoft-windows-ie-f12tools_31bf3856ad364e35_11.2.9600.18282_none_0f94e462edbb7855.manifest.
Successfully copied file C:\Users\yu.yarovoy\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-ie-htmlconverter_31bf3856ad364e35_11.2.9600.18282_none_f16d557ee3f58740.manifest to C:\Windows\Winsxs\Manifests\x86_microsoft-windows-ie-htmlconverter_31bf3856ad364e35_11.2.9600.18282_none_f16d557ee3f58740.manifest.


Successfully restored ownership for C:\Windows\Winsxs\Manifests
Successfully restored permissions on C:\Windows\Winsxs\Manifests
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2018-09-07 13:56:53.630
Script hash: zD6jx90rZVnolvlITDVDsx1MPlUTNdPP9TVmfHKeh+I=
----------------------EOF-----------------------

View attachment CheckSUR.log

Sysnative Windows Update · Sep 7, 2018

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

GeorgeSpring · Sep 10, 2018

Code:

SFCFix version 3.0.0.0 by niemiro.Start time: 2018-09-10 09:05:04.733
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\yu.yarovoy\Desktop\SFCFixScript.txt [0]








Trace::
Failed to trace component amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0 with return code -3.
Trace:: directive completed successfully.








FileScan::
[0: 1] C:\Windows\Temp\CheckSUR\winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
File is untraceable.
 Found: n3VtH6DzW5eylA98Hnyxln9OwcKJaRXRyDqOSfIvjpc=
 Version number not available.
Trace not available.






[1: 1] C:\Windows\Temp\CheckSUR\winsxs\Manifests\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
File is untraceable.
 Found: n3VtH6DzW5eylA98Hnyxln9OwcKJaRXRyDqOSfIvjpc=
 Version number not available.
Trace not available.






[2: 1] C:\Windows\Temp\CheckSUR\winsxs\Manifests\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest
File is untraceable.
 Found: Gg3ytO2c7I/p/pIGr/jHzq23J4ToiapqLbl6NdrRokY=
 Version number not available.
Trace not available.






[3: 1] C:\Windows\Temp\CheckSUR\winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest
File is untraceable.
 Found: Gg3ytO2c7I/p/pIGr/jHzq23J4ToiapqLbl6NdrRokY=
 Version number not available.
Trace not available.






[4: 1] C:\SFCFix\Backups\C\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
File is untraceable.
 Found: n3VtH6DzW5eylA98Hnyxln9OwcKJaRXRyDqOSfIvjpc=
 Version number not available.
Trace not available.






[5: 1] C:\SFCFix\Backups\C\Windows\Temp\CheckSur\Winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest
File is untraceable.
 Found: Gg3ytO2c7I/p/pIGr/jHzq23J4ToiapqLbl6NdrRokY=
 Version number not available.
Trace not available.






[6: 1] C:\Windows\winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest
Manifest file is missing.
 Found: iAxrMO3bxaiRXN8BnlDnjFBS63sA1NPLOzDzNU3UDJg=
 Version number not available.
Trace not available.






[7: 1] C:\Windows\winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
Manifest file is missing.
 Found: Q6ZxSYAWuiWEoHYLNYBmBCjKGkOpILzeSG95HW4HdSg=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2018-09-10 09:05:54.654
Script hash: WF+lWHQuRS7W5BpJBX8xHyoPtLPCL6+ocOapyuNJX+Q=
----------------------EOF-----------------------

Sysnative Windows Update · Sep 10, 2018

Carry out this: How to Fix Hard Drive Problems with Chkdsk in Windows 7, 8, and 10

Then, download this and run it. Post the output in your next reply.

GeorgeSpring · Sep 11, 2018

View attachment ListChkdskResult.txt

Sysnative Windows Update · Sep 11, 2018

Some fixes were made. Please run SURT again and attach CheckSUR.log.

GeorgeSpring · Sep 12, 2018

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.23471
2018-09-12 08:54


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest    amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest    x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba    


Summary:
Seconds executed: 1576
 Found 2 errors
  CSI Manifest All Zeros Total count: 2


Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
    winsxs\manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest


Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

Sysnative Windows Update · Sep 12, 2018

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Execute gsmartcontrol.exe; Let the install complete and launch the programme.
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;

GeorgeSpring · Sep 14, 2018

Sysnative Windows Update · Sep 14, 2018

Do this again please:

Error code 0x80073712 (KB3177467)

GeorgeSpring · Sep 17, 2018

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.23471
2018-09-17 09:01


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest    amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest    x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba    


Summary:
Seconds executed: 1610
 Found 2 errors
  CSI Manifest All Zeros Total count: 2


Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0.manifest
    winsxs\manifests\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_0bfc08bf3ea166ba.manifest


Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

View attachment SFCFix.txt

Sysnative Windows Update · Sep 17, 2018

Please try updates and attach CBS.log after they fail.

GeorgeSpring · Sep 17, 2018

cbs.log

Sysnative Windows Update · Sep 17, 2018

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing the update just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

11908d1430506241-windows-updates-fail-repeatedly-stop-jpg

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log

Error code 0x80073712 (KB3177467)

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