[SOLVED] Error Code 0x80073712 after failed install of KB3006121

T

thenubofit

Member
Joined
Jan 17, 2015
Posts
17
Hello,

Im running Win7 on a Gateway DX4300 desktop. The Windows Updater has repeatedly tried to install KB3006121. Every time it tries it fails.
What I've done:

1)I've run sfc /scannow which reports it did not find any integrity violations, but the CBS.log reports: ERROR_SXS_COMPONENT_STORE_CORRUPT.
2) I've also run the System Update Readiness Tool. The CheckSur.log finds:

Found 10 errors
CSI Manifest All Zeros Total count: 4
CBS MUM Corrupt Total count: 3
CBS Catalog Corrupt Total count: 3

3) I've run SFCFix.exe which also reports on the SURT and CBS corruptions.

4) I've run Windows Fixit repair utility for Update problems. It did repair some issues that allowed a few other failed updates to succeed, but said it could not fix all the problems.

5) I've run Regbak and uploaded the Components file as well as the CBS.log to my Skydrive account:
https://onedrive.live.com/?cid=BC47F232B24AC22E&id=BC47F232B24AC22E!107

I've also attached the SFCFix.txt and CheckSUR.log

Thank you in advance.
 

Attachments

Hello and welcome to the forum.

We will start of with repairing the errors detected by SURT.

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click Here to download Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests
  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages
  7. Run the System Update Readiness Tool (SURT) again.
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.log

SFC /SCANNOW

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button => Inside the search box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive


Alex
 
Alex,

I've run Surt and below are the results. It found 7 errors and fix all of them. Bravo!

The CBS text file can be found on my skydrive under the file name cbs-DX4300.txt (to delineate it from the CBS file from my laptop issue):
http://1drv.ms/1DW9NMV

Awaiting further instruction... as when to try the KB3006121 install again.

Thank you,

Mark


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-01-19 17:05


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB3006121~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_1_for_KB3006121~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_1_for_KB3006121~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3006121_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3006121_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3006121_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3006121~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3006121~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3006121~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.18648_none_f444a3cc02b20fea.manifest x86_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.18648_none_f444a3cc02b20fea
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.18648_none_f444a3cc02b20fea.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.18648_none_50633f4fbb0f8120.manifest amd64_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.18648_none_50633f4fbb0f8120
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.18648_none_50633f4fbb0f8120.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.22856_none_f4c171fd1bd9961e.manifest x86_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.22856_none_f4c171fd1bd9961e
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.22856_none_f4c171fd1bd9961e.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.22856_none_50e00d80d4370754.manifest amd64_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.22856_none_50e00d80d4370754
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-charmap_31bf3856ad364e35_6.1.7601.22856_none_50e00d80d4370754.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab


Summary:
Seconds executed: 1737
Found 7 errors
Fixed 7 errors
CSI Manifest All Zeros Total count: 4
Fixed: CSI Manifest All Zeros. Total count: 4
CBS MUM Corrupt Total count: 3
Fixed: CBS MUM Corrupt. Total count: 3
Fixed: CBS Paired File. Total count: 3
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
 
Alex,

The install of KB3006121 was successful! Alex, your a miracle worker. Many thanks.

One last question. Before I contacted you I believe I attempted to change the permissions on all the files on my Desktop computer so that I could make the necessary changes I thought might fix the problem. A move, upon further contemplation, that I regretted. I believe that this only partially succeeded. Is there a way to return the files en mass ( especially system files) back to their original permissions?

Again, thank you for all you amazing help.



Mark
 
Hi Mark,

There is no easy way of restoring all the files set to the default owner and default security groups. There is also no 100% effective way of safely doing this. As some files/folders require SYSTEM to be the owner and others require TrustedInstaller.
 
Alex,

Thanks for your help. I think we can mark this one as solved.

I am experiencing an entirely different and unrelated issue on this computer, but I believe this will require a new thread on the Windows 7/Windows Vista Forum.

Many thanks again for your amazing expertise.
 
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