Error code 0x80070002 during Windows Update installation

N

nabaroth

Member
Joined
Feb 12, 2020
Posts
6
Hello,

Am running Windows 10 Home 1909 on a new HP laptop purchased in December of 2019. After this past January's Patch Tuesday, I noticed the cumulative update wouldn't install. Frustrated at the problem, but strapped for time, I set the laptop aside until February's Patch Tuesday. Lo and behold, the same problem was happening. This told me it wasn't just something with January's patch. Ugh. Some Googling revealed BitDefender can sometimes interfere with creating restore points, so I completely uninstalled BitDefender, rebooted, and tried again. Only a little farther this time, still throwing 0x80070002 as Windows Update is "getting things ready".

sfc /scannow found nothing --> Windows Resource Protection did not find any integrity violations.

Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1
Image Version: 10.0.18363.535
[==========================100.0%==========================]
Error: 0x800f081f
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.
The DISM log file can be found at C:\windows\Logs\DISM\dism.log

SFCFix log:
---------------------------
SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-02-12 22:22:45.089
Microsoft Windows 10 Build 18363 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-02-12 22:26:03.341
----------------------EOF-----------------------
---------------------------

CBS.zip attached

Any help would be appreciated!

Thanks,
nabaroth
 

Attachments

Thanks for getting back to me, Will. I must admit I am not sure what I missed, but I'll try again.


Step 1: Register on the forums.
Done.


Step 2: Run SFC scan
C:\windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\windows\system32>


Step 3: SURT/DISM scan
C:\windows\system32>Dism /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 10.0.18362.1
Image Version: 10.0.18363.535
[==========================100.0%==========================]
Error: 0x800f081f
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.
The DISM log file can be found at C:\windows\Logs\DISM\dism.log

--> Contents of dism.log attached to this post.


Step 4: Run SFCFix
Welcome to SFCFix by niemiro and sysnative.com.
Checking for updates . . .
No new update is available at this time.
Processing directive 1 of 1 (AutoAnalysis::)
Checking store directories . . .
Checking CBS.log . . .
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .
Attempting repair . . .
Stage 1
Stage 2
Stage 3
SUMMARY:
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0

------------- SFCFix LOGFILE CONTENTS --------------------
SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-02-24 21:57:40.023
Microsoft Windows 10 Build 18363 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-02-24 21:59:51.938
----------------------EOF-----------------------


Step 5: Export/upload CBS folder
--> Attached to this post.

Step 6: Create topic
You're reading it! :cool:

Thank you!
nabaroth
 

Attachments

Hi!

First batch of fixes:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFCFix.zip


Afterwards, run DISM again and attach CBS.log again.
 
Thanks for replying, softwaremaniac! I really appreciate the help!

Attached is the CBS log in it usual zip format.

The SFCFix.txt file was too large to copy into the body of the post, so I had to zip it and attach it.

Thank you again!
 

Attachments

I looked more closely at this and noticed there were errors in the SFCFix.log that indicated possible file corruption. Sure enough, I needed to run a couple of rounds of chkdsk. Attached is the CBS log and SFCFix.txt file. As before, the body of SFCFix.txt was too large for a post, so I had to zip and include it instead.
This is looking much more promising than before! Please let me know the next step(s).
Thank you!
 

Attachments

I'm fixed!
Windows Update is working properly now! I was able to install the updates that had been giving me problems.

THANK YOU, SYSNATIVE!
I am making a donation right now!!

Sincerely,
nabaroth
 
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