Error 80073712 when I try to install KB4534310 (the last W7 Security update)

[devanster]

the two photos I’ve attached below have description and proof of my problem, I am hit with the error 80073712 whenever I try to install the updates. Please help thank you

 

[devanster]

more details

 

[devanster]

 

[PeterJ]

Hello and welcome,

Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[devanster]

it says i cant open it when i google it

 

[PeterJ]

No need to open the file, just copy it to your Desktop.

 

[devanster]

how do i do that?

 

[PeterJ]

Try this:

Open an elevated command prompt.
Copy and paste the following command into it, then press enter.

copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[devanster]

it keeps saying access is denied

 

[PeterJ]

Look closely to my previous post and your screenshot. You didn't use the command [COLOR=rgb(184, 49, 47)]copy [/COLOR].

 

[devanster]

okay sorry lol totally missed that

 

[PeterJ]

Attach the file C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[devanster]

n

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

1. Download SURT for your system. (Windows 7 SP1 x64)
2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
4. Attach this log to your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)