[SOLVED] Error 80073701 Windows 7 32bit update SP1

[aliber]

Hello, I'm trying to update windows 7 ultimate 32bit to sp1 but get the error 80073701.
I have run SURT and I could not update.

CheckSUR log:
Dropbox - CheckSUR.log
CBS log:
Dropbox - CBS.zip

SFCFix log:
Dropbox - SFCFix.txt

Can you help me?
I'm desperate. :banghead:

Thanks,
Ali.

 

[BrianDrab]

Hi and welcome to Sysnative. Is it your ultimate goal to upgrade to Windows 10?

 

[aliber]

No, I do not want to upgrade to Windows 10. I really need to update Internet Explorer.

Thanks

 

[BrianDrab]

OK, no problem. I needed to check as the steps would have been a little different. Please start with the following.

Remove Update Manually
1. Click on the Start

button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:974431

4. Let me know if it says it was successful or if there are any errors.

 

[aliber]

Hi, thanks for help me.
I uninstalled successfuly the update KB974431 as you said, then I run System Update Readiness Tool for Windows 7 and I was finally able to install SP1.

How could I know the update that failed?

I am very grateful
Thanks

 

[BrianDrab]

No problem. When i reviewed your CBS.log I found the following entries. They all related to this update. Glad it worked. Take care!

2016-02-27 17:14:31, Info                  CBS    Exec: Resolving Package: Package_2_for_[COLOR=#FF0000]KB974431[/COLOR]~31bf3856ad364e35~x86~~6.1.1.5, Update: 974431-20_neutral_GDR
2016-02-27 17:14:31, Info                  CBS    Exec: Resolving Package: Package_2_for_[COLOR=#FF0000]KB974431[/COLOR]~31bf3856ad364e35~x86~~6.1.1.5, Update: 974431-20_neutral_GDR, PinDeployment: x86_7a2301a58acbd1f324fa332fea30cf0b_31bf3856ad364e35_6.1.7600.16411_none_0559efd4c7b16b97
2016-02-27 17:14:31, Error                 CSI    0000000c@2016/2/27:16:14:31.089 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2016-02-27 17:14:33, Error                 CSI    0000000d (F) STATUS_SXS_ASSEMBLY_MISSING #701124# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2016-02-27 17:14:33, Error                 CSI    0000000e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #701009# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = 7a2301a58acbd1f324fa332fea30cf0b, Version = 6.1.7600.16411, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [74]"Package_2_for_[COLOR=#FF0000]KB974431[/COLOR]~31bf3856ad364e35~x86~~6.1.1.5.974431-20_neutral_GDR", rah = [1]"2", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2016-02-27 17:14:33, Info                  CBS    Failed to pin deployment while resolving Update: [COLOR=#FF0000]974431[/COLOR]-20_neutral_GDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-02-27 17:14:33, Info                  CBS    Failed to resolve item[0] in Package: Package_2_for_[COLOR=#FF0000]KB974431[/COLOR]~31bf3856ad364e35~x86~~6.1.1.5, Update: 974431-20_neutral_GDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-02-27 17:14:33, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-02-27 17:14:33, Error                 CBS    Failed to resolve execution package: Package_2_for_[COLOR=#FF0000]KB974431[/COLOR]~31bf3856ad364e35~x86~~6.1.1.5 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-02-27 17:14:33, Info                  CSI    0000000f@2016/2/27:16:14:33.157 CSI Transaction @0x3f512b8 destroyed
2016-02-27 17:14:33, Info                  CBS    Perf: Resolve chain complete.
2016-02-27 17:14:33, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-02-27 17:14:33, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-02-27 17:14:33, Info                  CBS    WER: Generating failure report for package: Package_for_[COLOR=#FF0000]KB976932[/COLOR]~31bf3856ad364e35~x86~~6.1.1.17514, status: 0x80073701, failure source: Resolve, start state: Partially Installed, target state: Installed, client id: WindowsUpdateAgent
2016-02-27 17:14:33, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

 

[aliber]

Thank you very much for the information