Error 80070490 when installing updates

vkd · Nov 24, 2015

Hello, I have a problem when updating the computer. The computer gives error 80070490 on each update.
I have run sfc /scannow and the system update readiness tool and neither have fixed the issue.
I ran SFCFix which produced the log file as shown below.
What can we do to solve the issue?

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-24 19:33:26.851
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\msil_system.runtime.seri..ion.formatters.soap_b03f5f7f11d50a3a_6.1.7601.18523_none_1c70653de072abde\System.Runtime.Serialization.Formatters.Soap.dll
CORRUPT: C:\Windows\winsxs\msil_system.serviceprocess_b03f5f7f11d50a3a_6.1.7601.18523_none_295b4fe639372c78\System.ServiceProcess.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-hlink_31bf3856ad364e35_6.1.7600.16385_none_5798812ac56f3f37\hlink.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-safedocs-main_31bf3856ad364e35_6.1.7601.17514_none_27112637c50aacd7\sdrsvc.dll
CORRUPT: C:\Windows\winsxs\x86_mdmoptn.inf_31bf3856ad364e35_6.1.7600.16385_none_990adbf7b72d0c5f\mdmoptn.inf
CORRUPT: C:\Windows\winsxs\x86_mdmpn1.inf_31bf3856ad364e35_6.1.7600.16385_none_602c3247c694b3d5\mdmpn1.inf
CORRUPT: C:\Windows\winsxs\x86_mdmpp.inf_31bf3856ad364e35_6.1.7600.16385_none_4db364ac33248920\mdmpp.inf

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 22
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 21
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 7 datablocks.
Finish time: 2015-11-24 19:40:26.296
----------------------EOF-----------------------

LogBot · Nov 24, 2015

Logfile submission from vkd

Logfile submission from vkd.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-11/6797.zip

BrianDrab · Nov 25, 2015

Hi and welcome to Sysnative. Please do the following so I can get a fresh full log which will help me diagnose/fix your issue.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

vkd · Nov 25, 2015

View attachment cbs.txt

BrianDrab · Nov 25, 2015

Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt

vkd · Nov 26, 2015

vkd · Nov 26, 2015

The the attchment you find the results.

View attachment 17788

After running the fix we also ran the sfcfix.exe again to see if all detected errors were solved, but then we found still three items

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\msil_system.runtime.seri..ion.formatters.soap_b03f5f7f11d50a3a_6.1.7601.18523_none_1c70653de072abde\System.Runtime.Serialization.Formatters.Soap.dll
CORRUPT: C:\Windows\winsxs\msil_system.serviceprocess_b03f5f7f11d50a3a_6.1.7601.18523_none_295b4fe639372c78\System.ServiceProcess.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-hlink_31bf3856ad364e35_6.1.7600.16385_none_5798812ac56f3f37\hlink.dll

BrianDrab · Nov 26, 2015

Thank you. Please only run the steps provided. Re-running SFCFix is not giving you an accurate result of what needs resolved. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Step#3 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
3. CheckSUR.log

vkd · Nov 28, 2015

See log files in attachment
View attachment LogFiles.zip

BrianDrab · Nov 28, 2015

Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

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Error 80070490 when installing updates

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