Error 80070490 and will not install monthly security updates

LarryW · Dec 19, 2018

Greetings,

I have a Dell desktop that will not install the monthly security updates and produces error code 80070490. All other updates install OK. I have reset the window update components, ran sfc /scannow and the windows update troubleshooter to no avail. Any assistance would greatly be appreciated.

TIA
Larry

Sysnative Windows Update · Dec 20, 2018

Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put
Code:
tags around the log to break up the text.

Afterwards, please run System Update Readiness Tool again and attach CheckSUR.log.

LarryW · Dec 20, 2018

Greetings,

Thanks for your assistance. As requested kindly find the SFCFix.txt below.

"SFCFix version 3.0.0.0 by niemiro.Start time: 2018-12-20 22:13:34.623
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Larry\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages

Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1001_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1001_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1001_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1001_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1003_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1003_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1003_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1003_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1006_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1006_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1006_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1006_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1007_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1007_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1007_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1007_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1008_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1008_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_1008_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1008_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_166_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_166_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.cat.
Successfully copied file C:\Users\Larry\AppData\Local\niemiro\Archive\Packages\Package_166_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_166_for_KB4462927~31bf3856ad364e35~amd64~~6.1.1.4.mum.

Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-12-20 22:13:35.664
Script hash: YJe4ohzHQWCWlJ4xi1xVr4a0z1H4jOZ4YNSQjuSeJyk=
----------------------EOF-----------------------"

Currently running SURT and will forward the log upon completion.

Larry

LarryW · Dec 20, 2018

Greetings,

Please find the attached CheckSUR.log. I ran windows update and got an error code of 80073701 for KB4471318.

Larry

Sysnative Windows Update · Dec 20, 2018

Hi!

Please attach CBS.log.

LarryW · Dec 21, 2018

Hi,

Please find the attached CBS.log.

This reminds me of my college years, late at night, with man v's machine. I seem to remember getting my a$$ kicked more the often. lol :noidea:

Larry

Sysnative Windows Update · Dec 21, 2018

hahaha :) The zip is empty. Please retry.

LarryW · Dec 21, 2018

Yep, late at night and getting my a$$ kicked.:lol: Please note the CBS log Folder denied me access and also I could not read the CBS text file. Makes sense now there was nothing in the zip file.

Kindly advise how I get access to the log file.

Larry

Sysnative Windows Update · Dec 21, 2018

Can you please copy it to your Desktop first, then upload it to a file sharing service and provide the link for me?

LarryW · Dec 21, 2018

OK, let's see if this is more productive.

Dropbox - CBS - Simplify your life

Larry

LarryW · Dec 21, 2018

Not sure all the files were there so here's another link. Dropbox - CBS - Simplify your life

Larry

Sysnative Windows Update · Dec 21, 2018

Please attempt the install again and then check the folder for a file called CBS.log

LarryW · Dec 21, 2018

This seem to go better ... Please find the attached link.

Dropbox - CBS.log

Larry

Sysnative Windows Update · Dec 21, 2018

Yes! Good night!

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4462927 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

LarryW · Dec 21, 2018

Good morning,

Please find the attached file requested.

Larry

Sysnative Windows Update · Dec 22, 2018

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.

LarryW · Dec 22, 2018

Greetings,

Hot digity dog ... All updates are now working properly .... You guys rock! :thumbsup2:

Off topic, can you advise on where to start to get a better understanding of all things Microsoft? I would like one day to be able to contribute to this community.

Happy Holidays & Merry Christmas

Larry

Sysnative Windows Update · Dec 22, 2018

That's awesome! It all depends on your field of interest. There are specialized academies available for certain issues.

Happy Holidays and Merry Christmas to you as well :)

Error 80070490 and will not install monthly security updates

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