error 14098 Windows Server 2016

manuelv · Feb 12, 2021

Dear community.

We have a windows 2016 server in production with the following issue.

Windows update stuck with the error 0x80073712
Using dism commands returns always error 14098 the component store has been corrupted
No way till now to solve the issue

I have run SFCFix with the script and enclosed is the generated file

Can you please help?

SleepyDude · Feb 12, 2021

Hi Welcome to Sysnative,

Please don't apply fixs created for other users!

Uninstall Update Manually

- open the Command Prompt as Administrator
- type or Copy & Paste the following: wusa /uninstall /KB:4540670
- confirm that you want to uninstall the update

If the result is some error like Update isn't installed, error during the uninstall, etc. execute the following steps:

Search with Farbar Recovery Scan Tool (FRST)

Download FRST or FRST x64 and save it to the Desktop.
(Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
open the Command Prompt as Administrator (Tutorial)
type the command:

dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."

Click to expand...
wait for the command to finish with "The operation completed successfully" or equivalent
close the window "Administrator: Command Prompt"
Execute FRST/FRST64 right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
(When the Tool opens for the first time you must click Yes on the disclaimer.)
On the Search box (1) type or Copy & Paste the following text:

KB4540670

Click to expand...
Press the Search Registry button.
Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
Please attach the log to your post.

manuelv · Feb 12, 2021

Hello,

Sorry for using script, I understood only after it was specific.

wusa /uninstall /KB:4540670 result => Update isn't installed

Please see enclosed SearchReg.txt result

Many thanks

SleepyDude · Feb 12, 2021

Hi,

Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

Download the file attached and save it to the Desktop as fixlist.txt
(It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
Execute FRST/FRST64 right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
Press the Fix button just once and Wait
The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.

manuelv · Feb 12, 2021

Hello,

Here you can find the generated log. (zipped)

Many thanks

SleepyDude · Feb 12, 2021

Hi,

Thanks for the log.

SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...

Download SFCFix.exe (by Niemiro) and save it to the Desktop
Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
On your Desktop, make sure you have the two files:

SFCFix.exe and

SFCFIX.zip
Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
The SFCFix tool will process the script
Upon completion, a log file SFCFix.txt should be created on your Desktop
Open the SFCFix.txt log and copy & paste the contents to your post

manuelv · Feb 13, 2021

Hi,

Here enclosed the result

Thanks

SleepyDude · Feb 13, 2021

Hi,

Lets run DISM to check the result...

DISM scan

Please open up a Command Prompt Window as a Administrator
Inside the command prompt window type or Copy & Paste the following command:
Dism /Online /Cleanup-Image /RestoreHealth

Note: This may take some time to finish. Let me know if the process reaches 100% or not and any error reported
Locate the log c:\Windows\logs\cbs\CBS.log copy the file to the Desktop, Zip it and attach to your post.

Note: If the file is too big to attach please upload it to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

manuelv · Feb 13, 2021

Hi,

The dism stuck at 4,5% saying
Error: 14098
The component store has been corrupted

Please see enclosed zipped cbs.log

Many thanks for your support

SleepyDude · Feb 13, 2021

Hi,

Uninstall Update Manually

- open the Command Prompt as Administrator (Tutorial)
- type or Copy & Paste the following: wusa /uninstall /KB:4556813
- confirm that you want to uninstall the update

If the result is some error like Update isn't installed, error during the uninstall, etc. execute the following steps:

Search with Farbar Recovery Scan Tool (FRST)

Download FRST or FRST x64 and save it to the Desktop.
(Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
open the Command Prompt as Administrator (Tutorial)
type the command:

dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."

Click to expand...
wait for the command to finish with "The operation completed successfully" or equivalent
close the window "Administrator: Command Prompt"
Execute FRST/FRST64 right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
(When the Tool opens for the first time you must click Yes on the disclaimer.)
On the Search box (1) type or Copy & Paste the following text:

KB4556813

Click to expand...
Press the Search Registry button.
Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
Please attach the log to your post.

manuelv · Feb 13, 2021

Hi,

Trying to unistall the KB4556813 it show me the following error:

Here enclosed the zipped SearchReg.txt

Many Thanks

SleepyDude · Feb 13, 2021

Hi,

Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

Download the file attached and save it to the Desktop as fixlist.txt
(It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
Execute FRST/FRST64 right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.

manuelv · Feb 13, 2021

Hi,

Please see enclosed Fixlog.txt zipped. I then restarted the PC

Thanks

SleepyDude · Feb 13, 2021

Thanks, another one to remove...

Uninstall Update Manually

- open the Command Prompt as Administrator (Tutorial)
- type or Copy & Paste the following: wusa /uninstall /KB:4550929
- confirm that you want to uninstall the update

If the result is some error like Update isn't installed, error during the uninstall, etc. execute the following steps:

Search with Farbar Recovery Scan Tool (FRST)

Download FRST or FRST x64 and save it to the Desktop.
(Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
open the Command Prompt as Administrator
type the command:

dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."

Click to expand...
wait for the command to finish with "The operation completed successfully" or equivalent
close the window "Administrator: Command Prompt"
Execute FRST/FRST64 right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
(When the Tool opens for the first time you must click Yes on the disclaimer.)
On the Search box (1) type or Copy & Paste the following text:

KB4550929

Click to expand...
Press the Search Registry button.
Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
Please attach the log to your post.

manuelv · Feb 13, 2021

Hi

KB:4550929 uninstall said it was not installed

Here you can find the SearchReg.txt zipped

Thanks

SleepyDude · Feb 13, 2021

Hi,

Apply the attached fixlist using FRST like you did before.

manuelv · Feb 13, 2021

Hi

Here you have the zipped log

Thanks

SleepyDude · Feb 13, 2021

Ok, lets run DISM again and collect the new CBS.log.

manuelv · Feb 13, 2021

Hi,

Same error

The dism stuck at 4,5% saying
Error: 14098
The component store has been corrupted

Please see enclosed zipped cbs.log

SleepyDude · Feb 13, 2021

Please provide the following files:

Retrieve the Components Hive

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
Please copy the COMPONENTS file to your desktop
Note: If you receive an error that this file is in-use, simply reboot your computer and try again
Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here

Export Registry Hive (CBS)

download the script ExportCBSRegistry2.cmd and save it to the Desktop
right-click the file ExportCBSRegistry2.cmd and select Run as administrator
when the script ends a new file called SoftwareCBS.zip will be located on the Desktop
If the zip file is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here

Export Registry keys (SBS)

download the script ExportSbSRegistry.cmd and save it to the Desktop
right-click the file ExportSbSRegistry.cmd and select Run as administrator
when the script ends a new file called SoftwareSBS.zip will be located on the Desktop
If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, etc. or upload to SendSpace and just provide the link for the file here

error 14098 Windows Server 2016

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