Error 0x800f0982 when installing KB4534273

J

jyb

New member
Joined
Jan 16, 2020
Posts
4
I am unable to install Cumulative Updates for Windows 10 version 1809
Update is downloaded but gives error 0x800f0982 after installing, same problem if I download the standalone msu installer file from Microsoft Update Catalog
Event Viewer shows in System log the following Event: Installation Failure: Windows failed to install the following update with error 0x800F0982: Security Update for Windows (KB4534273).
this is my compressed CBS folder
CBS.zip
 
Hi!

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
i3yiUac.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

this is the output written to the Fixlog.txt:

Resultados de la corrección de Farbar Recovery Scan Tool (x64) Versión: 27-01-2020
Ejecutado por Gilbert (27-01-2020 14:55:35) Run:1
Ejecutado desde C:\Users\Gilbert\Desktop
Perfiles cargados: Gilbert (Perfiles disponibles: Gilbert & José Gilbert Badilla & Servicios LN)
Modo de Inicio: Normal
==============================================

fixlist contenido:
*****************
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-h..k-service.resources_31bf3856ad364e35_10.0.17763.348_en-us_a2b0bb9cc4b08c56]
[-HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\25521dfac0e..d832f01561e_31bf3856ad364e35_10.0.17763.348_6edb50efecbeac1f]
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-h..k-service.resources_31bf3856ad364e35_10.0.17763.348_en-us_a2b0bb9cc4b08c56]
"S256H"=hex:5b,01,cf,44,85,44,44,46,4c,1a,a0,24,9a,72,77,f2,bd,72,dc,43,5a,cb,\
7f,c8,43,12,0a,85,55,ad,73,3a
"identity"=hex:4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,48,6f,73,\
74,2d,4e,65,74,77,6f,72,6b,2d,53,65,72,76,69,63,65,2e,52,65,73,6f,75,72,63,\
65,73,2c,20,43,75,6c,74,75,72,65,3d,65,6e,2d,55,53,2c,20,56,65,72,73,69,6f,\
6e,3d,31,30,2e,30,2e,31,37,37,36,33,2e,33,34,38,2c,20,50,75,62,6c,69,63,4b,\
65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,2c,\
20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,65,63,74,75,72,65,3d,61,6d,\
64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,65,3d,4e,6f,6e,53,78,53
"c!25521dfac0e..d832f01561e_31bf3856ad364e35_10.0.17763.348_6edb50efecbeac1f"=hex:
"f!hostnetsvc.dll.mui"=dword:00000121
"CF"=dword:00000200
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\25521dfac0e..d832f01561e_31bf3856ad364e35_10.0.17763.348_6edb50efecbeac1f]
"appid"=hex:32,35,35,32,31,64,66,61,63,30,65,31,64,35,34,31,37,33,61,30,33,64,\
38,33,32,66,30,31,35,36,31,65,2c,20,43,75,6c,74,75,72,65,3d,6e,65,75,74,72,\
61,6c,2c,20,56,65,72,73,69,6f,6e,3d,31,30,2e,30,2e,31,37,37,36,33,2e,33,34,\
38,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,\
36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,\
74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,\
70,65,3d,4e,6f,6e,53,78,53
"CatalogThumbprint"="999a8be051176a478108461b63c51de3b50cddb57f657e54776ba4e8f4904776"
"p!CBS_package_27_for_kb4489899~31bf3856ad364e35~amd64~~10.0.1.11.4_6bf7d788930e31e5"=hex:4d,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,32,37,5f,66,6f,72,5f,4b,42,34,\
34,38,39,38,39,39,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,\
6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,31,31,2e,34,34,38,39,38,39,39,2d,33,\
30,5f,6e,65,75,74,72,61,6c,32
"s!CBS_package_27_for_kb4489899~31bf3856ad364e35~amd64~~10.0.1.11.4_6bf7d788930e31e5"=hex:4d,\
00,00,00,00,00,00,00,50,61,63,6b,61,67,65,5f,32,37,5f,66,6f,72,5f,4b,42,34,\
34,38,39,38,39,39,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,\
6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,31,31,2e,34,34,38,39,38,39,39,2d,33,\
30,5f,6e,65,75,74,72,61,6c
"p!CBS_package_80_for_kb4530715~31bf3856ad364e35~amd64~~10.0.1.4.45_5c6e81f473e28e74"=hex:4c,\
00,00,00,01,00,00,00,50,61,63,6b,61,67,65,5f,38,30,5f,66,6f,72,5f,4b,42,34,\
35,33,30,37,31,35,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,\
6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,34,2e,34,35,33,30,37,31,35,2d,38,37,\
5f,6e,65,75,74,72,61,6c,32
"s!CBS_package_80_for_kb4530715~31bf3856ad364e35~amd64~~10.0.1.4.45_5c6e81f473e28e74"=hex:4c,\
00,00,00,00,00,00,00,50,61,63,6b,61,67,65,5f,38,30,5f,66,6f,72,5f,4b,42,34,\
35,33,30,37,31,35,7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,\
6d,64,36,34,7e,7e,31,30,2e,30,2e,31,2e,34,2e,34,35,33,30,37,31,35,2d,38,37,\
5f,6e,65,75,74,72,61,6c

EndRegedit:
*****************


========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========

ERROR: A required privilege is not held by the client.


========= Final de CMD: =========

"HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-h..k-service.resources_31bf3856ad364e35_10.0.17763.348_en-us_a2b0bb9cc4b08c56" => no encontrado
"HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\25521dfac0e..d832f01561e_31bf3856ad364e35_10.0.17763.348_6edb50efecbeac1f" => no encontrado
Registro ====> ERROR: Error accessing the registry.

==== Final de Fixlog 14:55:35 ====
 
Thanks.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
Let's try the following:

  1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
  2. Accept the License Agreement
  3. Download the ISO file to your desktop.
  4. Double-click on the ISO and then run the setup to try and upgrade your machine.



We want to get the ISO so that you don't have to keep downloading which can take hours.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top