[SOLVED] Error 0x800f0982 - Cumulative Update KB4530715 (HP bw0003ng)

N

navysites

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Joined
Dec 30, 2019
Posts
18
Hi again!

My other PC has a similar issue: HP Envy 17 bw0003ng
OS: Windows 10 Pro x64 Version 1809 Build 17763.805

Installation of the cumulative update always reaches 100%, but then fails with error 0x800f0982.
Earlier Cumulative Updates 2019-05 to 2019-10 had installed without issues.

I tried my best to translate a few things from the German UI, hopefully understandable.

Error 0x800f0982 may occur related to asian language packs: https://support.microsoft.com/de-de/help/4493509/windows-10-update-kb4493509.
However, no asian language pack was ever installed.

Removing the Connect app is also likely to cause this issue - but I did not remove it.

Steps taken on my own:

cmd (Run as Administrator for all of the following commands)
sfc /scannow: reported some issues, but could not repair them
Perform a restart
dism /Online /Cleanup-Image /ScanHealth: possible repairs
dism /Online /Cleanup-Image /RestoreHealth: success
dism /Online /Cleanup-Image /ScanHealth: no issues detected
Perform a restart
sfc /scannow: reported some issues and repaired them
dism /Online /Cleanup-Image /ScanHealth: no issues detected
sfc /scannow: no integrity violations found
Windows Update: still error 0x800f0982 for Cumulative Update 2019-12 KB4530715

Windows Update Troubleshooter: The issue could not be detected by the troubleshooter.

net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
rename %windir%\SoftwareDistribution folder to %windir%\SoftwareDistribution.yyymmdd_hhmm
md %systemroot%\system32\catroot2.yymmdd_hhmm
xcopy %systemroot%\system32\catroot2 %systemroot%\system32\catroot2.yyyymmdd_hhmm /s
del /s /q C:\Windows\System32\catroot2\*.*
sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU) sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
regsvr32.exe atl.dll
regsvr32.exe urlmon.dll
regsvr32.exe mshtml.dll (failed)
regsvr32.exe shdocvw.dll (failed)
regsvr32.exe browseui.dll (failed)
regsvr32.exe jscript.dll
regsvr32.exe vbscript.dll
regsvr32.exe scrrun.dll
regsvr32.exe msxml.dll (failed)
regsvr32.exe msxml3.dll
regsvr32.exe msxml6.dll
regsvr32.exe actxprxy.dll
regsvr32.exe softpub.dll
regsvr32.exe wintrust.dll
regsvr32.exe dssenh.dll
regsvr32.exe rsaenh.dll
regsvr32.exe gpkcsp.dll (failed)
regsvr32.exe sccbase.dll (failed)
regsvr32.exe slbcsp.dll (failed)
regsvr32.exe cryptdlg.dll
regsvr32.exe oleaut32.dll
regsvr32.exe ole32.dll
regsvr32.exe shell32.dll
regsvr32.exe initpki.dll (failed)
regsvr32.exe wuapi.dll
regsvr32.exe wuaueng.dll (failed)
regsvr32.exe wuaueng1.dll (failed)
regsvr32.exe wucltui.dll (failed)
regsvr32.exe wups.dll
regsvr32.exe wups2.dll
regsvr32.exe wuweb.dll (failed)
regsvr32.exe qmgr.dll (failed)
regsvr32.exe qmgrprxy.dll (failed)
regsvr32.exe wucltux.dll
regsvr32.exe muweb.dll (failed)
regsvr32.exe wuwebv.dll
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

Windows Update: system is at the current patch level
Windows Update: next day, error 0x800f0982 for Cumulative Update KB4530715

After that I performed the steps described in the Windows Update Forum Posting Instructions.

CBS folder

Thank you in advance!
 

Attachments

Hi!

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
i3yiUac.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
Thanks.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Thanks.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Afterwards, retry updates with ProcMon.
 

Attachments

Thanks.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Afterwards, retry updates with ProcMon.
 

Attachments

Update installed successfully! :-)
Pending restart performed.

Update history:
2019-12 Kumulatives Update für Windows 10 Version 1809 für x64-basierte Systeme (KB4530715)
Erfolgreich installiert

Right-clicked on FRST64.exe and renamed it to uninstall.exe, then launched it so it deleted itself.

Thank you very much again for your excellent support! Great job! (y)
 

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