[SOLVED] Error 0x800f0831 since August security update.

[Cip]

Hi,

I keep getting the Windows Update error 0x800f0831 since the August security update (I do not remember exactly when this originally happened), and I said I would wait until September to try to install the new one, I thought it would work at that time.
I tried

1. performing SFC and DISM scans;
2. resetting Windows Update with the Windows Update Tool;
3. installing manually every update from the Windows Update Catalog (which didn't work, I kept getting 'The following updates were not installed' error);
4. troubleshooting with the Windows Update troubleshooter (which I didn't have much faith in from the get-go);
5. disabling NET Framework 3.5/4.8 from control panel;
6. repair Windows with a clean .iso from their website (using a command prompt code, but I do not remember what error I got since it was a while ago).

I saw some posts that said to uninstall/disable MalwareBytes from the computer, but I don't have it installed at all.

I have attached my CBS/DISM logs in an archive (the CBS log is 240mb, this is why they are archived). I will happily repeat any step from above with your instructions since this is an error I want to fix so badly .

Thank you in advance for helping!

 

[Gary R]

Hi I'm Gary R,

I'm a Security Analyst, and a Windows Update Trainee, and I'd like to help you with your problems.

As a trainee, any instructions I give you must first be checked by a qualified update expert, before I post them. This will by necessity introduce some delay to any of my replies, so please be patient.

I am looking over your logs now, and will be back as soon as I've finished analysing them.

Whilst I'm doing that, can you do the following for me ....

• Please run ComponentsScanner using the following tutorial ... How to check your COMPONENTS registry hive for corruption
• Then post the log it creates ... ComponentsScanner.txt ... in your next reply.

 

[Cip]

Hi I'm Gary R,

I'm a Security Analyst, and a Windows Update Trainee, and I'd like to help you with your problems.

As a trainee, any instructions I give you must first be checked by a qualified update expert, before I post them. This will by necessity introduce some delay to any of my replies, so please be patient.

I am looking over your logs now, and will be back as soon as I've finished analysing them.

Whilst I'm doing that, can you do the following for me ....

• Please run ComponentsScanner using the following tutorial ... How to check your COMPONENTS registry hive for corruption
• Then post the log it creates ... ComponentsScanner.txt ... in your next reply.

Thank you Gary,

I will reply tomorrow, as soon as I get home from work. Thank you again for helping me and I am sorry for the delay!

 

[Gary R]

No problem, talk to you then.

PS ... unless you're querying something I've posted, then there's no need to quote me in any of your subsequent replies, it just makes your posts longer.

 

[Cip]

Hi,

Attached is the report from ComponentsScanner. I am waiting for further instructions.

Thank you for your assistance!

 

[Gary R]

Please can you do the following for me ...

Export CBS Hive

• Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.)
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, please upload to a file sharing service.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[Cip]

Hi,

I have attached the ComponentBasedServicing file.

Awaiting further instructions.

Thanks!

 

[Gary R]

Thanks.

It may take me a while to go through it to find whether it's telling me what I need to know or not.

Back ASAP.

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download SFCFix.exe and save it to your desktop.
• Download the attachment SFCFix.zip and also save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Restart the computer.
• Run the command SFC /SCANNOW in an elevated command prompt and report the result.
• If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.

 

[Cip]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-10-03 21:34:19.064
Microsoft Windows 10 Build 22000 - amd64
Using .zip script file at C:\Users\ciprian\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.cat
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.mum

Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat to C:\WINDOWS\servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum to C:\WINDOWS\servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.cat to C:\WINDOWS\servicing\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.mum to C:\WINDOWS\servicing\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.mum.

Successfully restored ownership for C:\WINDOWS\servicing\Packages
Successfully restored permissions on C:\WINDOWS\servicing\Packages
Successfully restored ownership for C:\WINDOWS\servicing\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.cat
Successfully restored permissions on C:\WINDOWS\servicing\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.cat
Successfully restored ownership for C:\WINDOWS\servicing\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.mum
Successfully restored permissions on C:\WINDOWS\servicing\Packages\Microsoft-Windows-HyperV-OptionalFeature-HypervisorPlatform-Disabled-Package~31bf3856ad364e35~amd64~~10.0.22000.739.mum
PowerCopy:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2022-10-03 21:36:18.685
Script hash: jaTU22FsICZYc9S72iRB9BFJF0M1GrUwbLoXYtygaM8=
----------------------EOF-----------------------

 

[Cip]

The SFC /SCANNOW command resulted in the following: Windows Resource Protection did not find any integrity violations.

Thanks, and waiting for the next step ^^

 

[Gary R]

Try updating your machine.

If successful please let me know.

If not ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[Cip]

The update did not succeed. Attached is the CBS log along with my Windows Update window, in case you may find something helpful there .

Thanks for helping!

 

[Gary R]

Looking over your latest CBS.log now, this could take a while, so may not get back to you today.

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Restart the computer.
• Run the command SFC /SCANNOW in an elevated command prompt and report the result.
• If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.

 

[Cip]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-10-06 18:09:46.184
Microsoft Windows 10 Build 22000 - amd64
Using .zip script file at C:\Users\ciprian\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages

Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Containers-Dynamic-Image-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat to C:\WINDOWS\Servicing\Packages\Containers-Dynamic-Image-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Containers-Dynamic-Image-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum to C:\WINDOWS\Servicing\Packages\Containers-Dynamic-Image-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\HyperV-Compute-API-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat to C:\WINDOWS\Servicing\Packages\HyperV-Compute-API-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\HyperV-Compute-API-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum to C:\WINDOWS\Servicing\Packages\HyperV-Compute-API-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Clipboard-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat to C:\WINDOWS\Servicing\Packages\Microsoft-Clipboard-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Clipboard-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum to C:\WINDOWS\Servicing\Packages\Microsoft-Clipboard-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-OneCore-CmdLineTools-merged-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-CmdLineTools-merged-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-OneCore-CmdLineTools-merged-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-CmdLineTools-merged-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-OneCore-CmdLineTools-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-CmdLineTools-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-OneCore-CmdLineTools-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-CmdLineTools-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Windows-Cluster-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-Cluster-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Windows-Cluster-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-Cluster-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Windows-CoreSystem-Cosa-Desktop-Client-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-CoreSystem-Cosa-Desktop-Client-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Windows-CoreSystem-Cosa-Desktop-Client-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-CoreSystem-Cosa-Desktop-Client-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Windows-Desktop-Shared-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-Desktop-Shared-Package~31bf3856ad364e35~amd64~~10.0.22000.613.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Windows-Desktop-Shared-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-Desktop-Shared-Package~31bf3856ad364e35~amd64~~10.0.22000.613.mum.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.22000.593.cat.
Successfully copied file C:\Users\ciprian\AppData\Local\niemiro\Archive\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.22000.593.mum.

Successfully restored ownership for C:\WINDOWS\Servicing\Packages
Successfully restored permissions on C:\WINDOWS\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2022-10-06 18:09:47.536
Script hash: 042cxLAxfgC4jMfDTnLug7x2Lqz8dWHY2fUyFoT1MQ4=
----------------------EOF-----------------------

 

[Cip]

The SFC /SCANNOW command resulted in the following: Windows Resource Protection did not find any integrity violations.

Should I try to update Windows again?

 

[Cip]

I looked at the posts above and it looked like I could go and update. I pressed update, and now I am getting this (screenshot attached). At least it's another error haha. 0x80073701. Also CBS.log attached.

Thank you for your help so far, awaiting further instructions!

 

[Gary R]

Loooking over your latest CBs.log, back ASAP.

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and also save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline