[SOLVED] Error 0x800f0831 on KB5033118

K

_kl0r3ll_

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Joined
Feb 16, 2024
Posts
16
Dear All,

I'm trying to install the KB5033118 on a Windows server 2022 21H2 (OS Build 20348.1607). The KB is downloaded and the installation start but failed after some time with the error 0x800f0831
I've tried the common command (sfc, dism etc..) reboot and so on but nothing worked.
I've tried ton install it manually but I'm not able to find the right package has the name seems to be truncated in logs.

Attached are the ComponentsScanner.txt and the zipped CBS folder.

Thanks in advance.

All the best,

Greg
 

Attachments

Hi and welcome to Synative,

Open an elevated command prompt, run the following command and copy and paste the result in your next post.
Code: 
certutil -hashfile C:\Windows\Servicing\Packages\Microsoft-Windows-Security-SPP-Component-SKU-ServerDatacenter-License-Package~31bf3856ad364e35~amd64~~10.0.20348.1194.cat SHA256
 
Hi!

Thank you!

Here it is :

C:\Users\Administrator>certutil -hashfile C:\Windows\Servicing\Packages\Microsoft-Windows-Security-SPP-Component-SKU-ServerDatacenter-License-Package~31bf3856ad364e35~amd64~~10.0.20348.1194.cat SHA256
CertUtil: -hashfile command FAILED: 0x80070002 (WIN32: 2 ERROR_FILE_NOT_FOUND)
CertUtil: The system cannot find the file specified.
 
Hi,

Here's the first fix, I noticed also some other issues, but we'll look at them later.

Step 1. Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi,

There is the result of the command and the file in copy


Code: 
Deployment Image Servicing and Management tool
Version: 10.0.20348.681

Image Version: 10.0.20348.1607

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

Best Regards
 

Attachments

Please attempt to update again. If it fails attach a new copy of the CBS logs and a copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Please run the following command to check a *.manifest file, I'm expecting an 0x80070002 error as well!
Code: 
certutil -hashfile C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-s..rdatacenter-license_31bf3856ad364e35_10.0.20348.1194_none_42b88e9e669d00b0.manifest SHA256
 
Here it is :)

Code: 
C:\Users\Administrator>certutil -hashfile C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-s..rdatacenter-license_31bf3856ad364e35_10.0.20348.1194_none_42b88e9e669d00b0.manifest SHA256
CertUtil: -hashfile command FAILED: 0x80070002 (WIN32: 2 ERROR_FILE_NOT_FOUND)
CertUtil: The system cannot find the file specified.
 
Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.
 

Attachments

Okay, let me know the result. If it fails attach a new copy of the CBS logs as well as a copy of the COMPONENTS hive.
 
Yes it's still in error

Please find files in copy

CBS.zip

As I need to leave, you don't need to continue right now. I will check tomorrow.

Thank you very much

Regards
 

Attachments

Hi,

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi,

The command is in error

Code: 
C:\Users\Administrator>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.20348.681

Image Version: 10.0.20348.1607

[====================       35.8%                          ]
Error: 2

The system cannot find the file specified.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

In the CBS.zip you will find the SFCFIX.txt, the CBS folder and the DISM.log

https://www.swisstransfer.com/d/0589aae1-1a62-4d0e-aece-5c61c5a3c6ec

Regards
 
Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi,

Still in error 😅

Code: 
C:\Users\Administrator>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.20348.681

Image Version: 10.0.20348.2159

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Users\Administrator>

In the CBS.zip you will find the SFCFIX.txt, the CBS folder and the DISM.log

https://www.swisstransfer.com/d/514dcc83-efba-44f6-b955-7aad2866d43b

Thank you,

Regards
 
Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi,

There is the result

Code: 
C:\Users\Administrator>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.20348.681

Image Version: 10.0.20348.2159

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Users\Administrator>

Regards
 
Hi,

Great, please attempt to update and let me know the result. If it fails attach a new copy of the CBS logs.
 
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