Error 0x80073712 windows 10

C

cgodwin

New member
Joined
Dec 13, 2015
Posts
4
Hi,

Trying to run a windows update and unable to. I received the Error 0x80073712 and followed the instruction on this website. I hope ive supplied the correct information

Thanks


SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-13 18:38:53.856
Microsoft Windows 8.1 - amd64
Not using a script file.








AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.




WARNING: Components hive failed size test and may be corrupt.










SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.
View attachment CBS.zip
 
Hi cgodwin :)

My name is Aura and I'll be assisting you with your issue. According to SFCFix, your COMPONENTS Hive might be corrupt. Follow the instructions below please.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Posted the wrong set of instructions, my bad :/ Here, follow these.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Your COMPONENTS Hive is corrupt. It's only 8kb, which is way too small. A normal hive is around 40MB (less or more). Follow the instructions below please.

EndqYRa.png
List Volume Shadow Copies
Follow the instructions below to list all the Volume Shadow copies on your system.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter
    Code: 
    vssadmin list shadows >1 && notepad 1
  • On completion, Notepad will open with information in it. Copy and paste the content in your next reply;
 
here is the contents of the notepad

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.


Contents of shadow copy set ID: {265e2459-6bc1-4912-ad5f-a731e95512eb}
Contained 1 shadow copies at creation time: 12/17/2015 8:23:09 PM
Shadow Copy ID: {63fffef0-a32d-4a93-a85a-190e8923d7f5}
Original Volume: (C:)\\?\Volume{8d4c3226-15af-11e0-9862-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
Originating Machine: user-TOSH
Service Machine: user-TOSH
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differential, Auto recovered


Contents of shadow copy set ID: {1f6b97be-307a-4964-9c6b-8b0952e65c0d}
Contained 1 shadow copies at creation time: 1/3/2016 8:45:50 PM
Shadow Copy ID: {8498c4a9-7fbc-42a8-8edb-757fa1ca723f}
Original Volume: (C:)\\?\Volume{8d4c3226-15af-11e0-9862-806e6f6e6963}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2
Originating Machine: user-TOSH
Service Machine: user-TOSH
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differential, Auto recovered


Thanks
 
It seems that the earliest Shadow Volume Copy you have is from December 17th. Seeing that you created your thread on the 13th, and your COMPONENTS Hive was already corrupt, I guess that the one that was saved on the 17th is also corrupted. I'm sorry, but in this situation, you'll have to run a Repair Install of your Windows 7 to fix your install, since it isn't possible to manually repair a COMPONENTS Hive, it's also possible through a Repair Install and/or a clean installation of Windows.

For more information on the Repair Install procedure, you can check out the link below.

Repair Install - Windows 7 Help Forums
 
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