[SOLVED] Error 0x80073701 installing 2023-03 Cumulative Update for Windows 10 Version 21H2 for x64-based Systems (KB5023696)

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mpciiijr

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Hello,

Experiencing error 0x80073701 when trying to install 2023-03 Cumulative Update for Windows 10 Version 21H2 for x64-based Systems (KB5023696).

Dism /Online /Cleanup-Image /CheckHealth, Dism /online /Cleanup-Image /RestoreHealth & sfc /scannow report show no errors or corruption.

CBS log showing:

2023-03-29 18:22:59, Error CSI 0000007d (F) STATUS_SXS_ASSEMBLY_MISSING #691602# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]

2023-03-29 18:22:59, Error CSI 0000007e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #691457# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-UpdateTargeting-ClientOS-22h2-EKB-Deployment, version 10.0.19041.2486, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Microsoft-Windows-UpdateTargeting-ClientOS-22h2-EKB-Package~31bf3856ad364e35~amd64~~10.0.19041.2486.2775eab976d59e2c88a4ae302f30c9d0', rah = (null), manpath = (null), catpath = (nul[gle=0x80073701]

2023-03-29 18:22:59, Error CSI l), ed = 0, disp = 0)[gle=0x80073701]

2023-03-29 18:22:59, Info CBS Failed to pin deployment while resolving Update: Microsoft-Windows-UpdateTargeting-ClientOS-22h2-EKB-Package~31bf3856ad364e35~amd64~~10.0.19041.2486.2775eab976d59e2c88a4ae302f30c9d0 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

2023-03-29 18:22:59, Info CBS Failed to bulk stage deployment manifest and pin deployment for package:Microsoft-Windows-MediaPlayer-Payload-Package~31bf3856ad364e35~amd64~~10.0.19041.2486 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

Any help/suggestions gratefully received.

Thanks.
 
  • Open Windows Explorer and browse to the ... C:\Windows\Logs\CBS ... folder.
  • Right click on it, and select ... Send to > Compressed (zipped) folder
  • A message will appear stating, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
    • Answer Y to create a folder CBS.zip on your Desktop.
  • Please attach it to your next post.
    • If the file is too large, please upload it to a file sharing service and provide the link to it in your next reply.
    • Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Next ...

  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • The file will likely be too large to upload here, if so please upload to a file sharing service.
  • Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Please post me the link to the file
 
No problem.

Looking over your logs now. May take me a while, I will get back to you ASAP.
 
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download SFCFix.exe and save it to your desktop.
  • Download the attachment SFCFix.zip and also save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Click Search button and type Command Prompt
  • From the results, right click on the Command Prompt icon, and select Run as administrator
  • A Command Window will open.
  • Copy paste the command below into it, then press Enter
  • Dism /Online /Cleanup-Image /RestoreHealth
  • Once DISM has finished running ...
    • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
  • If the file is too large, upload it to a file sharing service, and post me the link.
  • Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline
 

Attachments

Thanks very much. I'll give this a try & let you know how it goes. I can see the SFCFix.zip contains the manifests and packages of the missing SXS assembly - is there a repository that is publicly accessible for sourcing these files? Thanks again.
 
Not really, I sourced replacements from a VM I set up with the same OS version, and the relevant updates installed.
 
Can you post me your latest CBS.log please
 
No problem. Looking over your log now, back ASAP.
 
Please do the following for me ...

  • Click on the Start button and in the search box, type regedit
    • When you see regedit on the list, right-click on it and select Run as administrator
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  • Once selected, click File > Export....
    • Change the Save as type: to Registry Hive Files (.)
    • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, please upload to a file sharing service.
  • Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline
 
Thanks.

I'm going to have to consult some of my more experienced colleagues for advice on some of what I've found. This may take a while, but I will get back to you as soon as I can.
 
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFixScript.txt and also save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Click Search button and type Command Prompt
  • From the results, right click on the Command Prompt icon, and select Run as administrator
  • A Command Window will open.
  • Copy paste the command below into it, then press Enter
  • Dism /Online /Cleanup-Image /RestoreHealth
  • Once DISM has finished running ...
    • Please post me your latest CBS.log
 

Attachments

It's been 6 days since I posted my last fix and no reply from you.

DO YOU STILL NEED MY HELP

If I don't hear back from you within the next 24 hours I will presume not, and will close this topic.
 
Hello, apologies, due to the holidays I haven't had access to the device. I'll have access again tomorrow & will post the results of running SFCFix & the CBS log. Thank you very much.
 
No problem, but it will save any future misunderstandings, if you let me know in advance if you're not going to have access to your server for several days.

We get a lot of people here looking for help, and there are very few helpers to assist them, so if I'm helping someone who doesn't answer, then that's "dead" time that I could have spent actively helping someone else.
 
Hello, the Dism /Online /Cleanup-Image /RestoreHealth command failed part way through - CBS & Dism logs attached. Thanks in advance.
 

Attachments

Download the
61c988c2082b1-updateassistent.png
Windows 10 Update Assistant to your desktop.
  • Right-click on Windows10Upgrade9252.exe and select the option: Run as administrator.
  • Press the Update now button, click after the compatibility check on Next.
  • The Update Assistant will now download the latest Feature Update.
  • After verifying the download, the Feature Update will be installed.
  • When this process is ready, click on the Restart now button to complete the installation.

Please let me know if you have any problems.

If you do, please post your latest CBS.log
 
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