[SOLVED] Error 0x80073701 for March Updates

S

Sindrak

Member
Joined
Mar 25, 2018
Posts
13
Location
USA
Hello everyone! For the past week I've been having trouble downloading the March updates due to error 0x80073701. I had no problems with February's or previous months updates. Running Windows 7 x64 SP1.

I've been trying various things since, but with no results or fixes I decided to finally ask for help to see if there is anything else I could do. I've heard good thing about this forum, so I thought this would be a good place to start. At the start, I only had problems with three updates, but a new one was put out a couple days ago and I had the same problem. The updates I'm having problems with are:

KB4088875
KB4091290
KB2952664 (installed updates show I already have this download, but I'm unable to uninstall it to try and install this one)
KB4088881

I also had two additional optional updates, Microsoft Silverlight and Skype, that I had no reason to download before. However, just to test things I downloaded them and both of them installed fine without any problems, so it looks like it's just the four updates I listed above. For now anyways.

Some things I have tried that were mentioned from various people on the Microsoft and other forums include changing the name of the distribution folder so windows would make a new one and also trying the MicrosoftEasyFix50202 tool. I also tried doing a system restore to before I tried downloading the updates, but that also didn't seem to work.

I also ran an SFC scan which said it did not find any integrity violations. I also ran it again just now before posting this so it was up to date.

I also ran the SURT tool (I just did it again just before posting so it was up to date as well). When I first did the scan it came up with having 568 errors... somehow. I downloaded most of the msu files I could from the Microsoft Update Catalog and put them in the specific folder. I ran the scan again and found that it fixed 490 errors. After that I learned that I could copy the specific files directly from another computer, so I pulled out my old laptop and copied over the remaining files. I ran the SURT again, and all remaining problems except relating to one issue was fixed.

For some reason SURT refuses to fix everything related to KB3172605. I tried downloading the msu from Microsoft as well as copying the files directly over from my laptop, but it still won't repair them. That leaves 22 errors remaining.

And finally, I also ran the Update troubleshooter. It came back saying there was a windows update error 0x80070490.

I also did the SFCfix as requested and this was the result:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-25 00:37:15.385
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 22
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-03-25 00:40:31.631
----------------------EOF-----------------------

Thank you in advance for your time and help!

My CBS log is here: Download CBS.zip from Sendspace.com - send big files the easy way
 
Hello and welcome!

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3172605

4. Let me know if it says it was successful or if there are any errors.
 
Thank you for the quick reply!

I did your steps, but did get an error. An error screen came up with "Installer encountered an error 0x80070490. Element not found"
 
FRST Registry Search
 1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop. You can use the one you already downloaded.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB3172605 into the Search box and click the Search Registry button.

8. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.
 
I did as requested. When I opened up the Windows Feature dialog it said "Please Wait" for a few seconds before just going to a blank white box. I let it sit for around ten minutes, but nothing ever showed in it. I left it open and ran the FRST scan successfully. However, it seems the file is really big. I tried posting a reply a couple times, but the site times out with a "503 Service Unavailable error."

Would it be okay to post the notepad results as an attachment instead?
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Thank you again for your continued assistance!

Here's my results. The file was too large for the 1.68mb limit, so I compressed it in a zip file so it would fit.
 

Attachments

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2952664

4. Let me know if it says it was successful or if there are any errors. If there are errors, provide SearchReg.txt for that update.
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4074598

4. Let me know if it says it was successful or if there are any errors. If there are errors, provide SearchReg.txt for that update.
 
There wasn't exactly an error, but it just said that KB4074598 wasn't installed. I searched the installed update list said it was missing there as well.
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top