[SOLVED] Error 0x800700c1 When Attempting to Update Windows

[Survival]

I've been trying to update windows and it seems that something is corrupted but I am not knowledgeable enough to fix the error. Hopefully it can be fixed without a clean install.

The error from windows update is:
2019-07 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4507469) - Error 0x800700c1



Other things that might be useful to know:

sfc /scannow

Gives the error:
Windows Resource Protection could not start the repair service.


DISM.exe /Online /Cleanup-image /Restorehealth

Gives the error:
Error: 193
%1 is not a valid Win32 application.


Here are some of the errors from the DISM.log file:
2019-07-15 06:17:41, Error DISM DISM Package Manager: PID=17044 TID=17144 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800700c1)
2019-07-15 06:17:41, Error DISM DISM Package Manager: PID=17044 TID=17144 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x800700c1)
2019-07-15 06:17:41, Error DISM DISM Package Manager: PID=17044 TID=17144 Failed to restore the image health. - CPackageManagerCLIHandler:rocessCmdLine_CleanupImage(hr:0x800700c1)
2019-07-15 06:17:41, Error DISM DISM Package Manager: PID=17044 TID=17144 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800700c1)
2019-07-15 06:17:41, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800700C1

 

[Sysnative Windows Update]

Hi! Apologies for the delay.

Are you still in need of assistance?

 

[Survival]

Yes, I have not yet fixed the problem.

 

[Sysnative Windows Update]

Hi!

Please start with the following:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win32 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[Survival]

My boot drive is unsupported. As for my other two drives they are supported. Do you want the readout for my other two drives?

 

[Survival]

I have a NVMe boot drive if that helps.

 

[Sysnative Windows Update]

In that case, please use vendor's utility.

 

[Survival]

It seems to be fine, I have a Samsung 960 Evo and the Samsung software says the firmware is out of date but other than that the S.M.A.R.T menu has all sections showing a status of OK or N/A.

 

[Sysnative Windows Update]

OK, please run SFC Scan again and when it fails, attach CBS.log.

 

[Survival]

Here you go.

 

[Survival]

It didn't send says file is too large. Do you want me to send a firefox send link?

 

[Survival]

Firefox Send

 

[Sysnative Windows Update]

Thanks. Please send this as well.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

 

[Survival]

Firefox Send

Here you go.

 

[Sysnative Windows Update]

Let's see if we can bypass the error with MCT:

1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
2. Accept the License Agreement
3. Download the ISO file to your desktop.
4. Double-click on the ISO and then run the setup to try and upgrade your machine.

 

[Survival]

About half way through it said installation has failed.

 

[Sysnative Windows Update]

Please attach setuperr.log.

 

[Survival]

Here it is.

 

[Sysnative Windows Update]

Is C:\$Windows.~BT folder present?

 

[Survival]

Yes it is.