Error 0x8007000d after October security update

[Win10_Update_Issue]

Hi,

I understand this is a known issue, however it continues to persist here, even after the November security update. I've already tried all of Microsoft's recommended solutions, no dice. DISM returns error 1392 and SFC returns “Windows Resource Protection Could Not Perform the Requested Operation”.

Windows 10 IoT Enterprise LTSC 2021 (Version 21H2), logs are attached.

Any help would be much appreciated, thanks.

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Win10_Update_Issue]

COMPONENTS.ZIP is attached,

Thank you

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Win10_Update_Issue]

DISM is still failing with the same error as before. Log and new CBS folder attached.

Thank you

 

[Maxstar]

The last fix failed, so please run the following command in an elevated prompt and copy - paste the result.

certutil -hashfile C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9\usbhub.sys.mui SHA256

 

[Win10_Update_Issue]

Result:

CertUtil: -hashfile command FAILED: 0x80070002 (WIN32: 2 ERROR_FILE_NOT_FOUND)
CertUtil: The system cannot find the file specified.

Thank you

 

[Maxstar]

Please run the following command as well.

dir /s /a C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9

 

[Win10_Update_Issue]

Apologies for the delay, didn't have much time yesterday. Anyway, results are listed below. Not sure if it's worth mentioning, but today Windows Update is giving me a different error (0x8007371b).

Directory of C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9

12/07/2019 04:48 AM <DIR> .
12/07/2019 04:48 AM <DIR> ..
12/07/2019 04:48 AM 14,848 usbhub.sys.mui
12/07/2019 04:48 AM 30,858 usbport.inf_loc
12/07/2019 04:48 AM 26,624 usbport.sys.mui
3 File(s) 72,330 bytes

Total Files Listed:
3 File(s) 72,330 bytes
2 Dir(s) 37,374,984,192 bytes free



Thank You

 

[Maxstar]

Not sure if it's worth mentioning, but today Windows Update is giving me a different error (0x8007371b).

Hi,

Yes, please post the latest CBS logs to look at the latest error.

 

[Win10_Update_Issue]

Hi,

Yes, please post the latest CBS logs to look at the latest error.

Latest CBS log attached

Thank you

 

[Maxstar]

Please run this command again and post the result.

certutil -hashfile C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9\usbhub.sys.mui SHA256

Post also a copy of the SideBySide hive.

Export SBS (SideBySide) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file SideBySide (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Win10_Update_Issue]

Please run this command again and post the result.

certutil -hashfile C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9\usbhub.sys.mui SHA256

Result is the same as before:

CertUtil: -hashfile command FAILED: 0x80070002 (WIN32: 2 ERROR_FILE_NOT_FOUND)
CertUtil: The system cannot find the file specified.


SideBySide is attached

Thank you

 

[Maxstar]

Do you get the same result for another file in this directory?

certutil -hashfile C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9\usbport.sys.mui SHA256

 

[Win10_Update_Issue]

No, Result:

SHA256 hash of C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9\usbport.sys.mui:
5fc7bcaf333213dc1af9ce01ec374fa9a2a79b2daf0292c40bb158c99360953b
CertUtil: -hashfile command completed successfully.

Thanks again

 

[Maxstar]

Great, here's the next fix, post only the result and don't try to update yet.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[Win10_Update_Issue]

Log is attached

Thanks

 

[Maxstar]

Please do the following to remove the corrupted file.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[Win10_Update_Issue]

Fixlog attached

Thank you

 

[Maxstar]

Could not move "C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9\usbhub.sys.mui" => Scheduled to move on reboot.

Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 27-11-2023 08:45:05)

C:\Windows\WinSxS\amd64_usbport.inf.resources_31bf3856ad364e35_10.0.19041.1_en-us_a3fdd12d463484b9\usbhub.sys.mui => Could not move

This is a tough one, let's try the following fix.

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.