DPC latency issue (crackling audio) dxgkrnl.sys - Windows 10

[Raestro]

· OS - Windows 10
· x64
· What was original installed OS on system?: Windows
· Is the OS an OEM version or full retail version: Purchased a CD
· Age of system: About 3 years
· Age of OS installation - have you re-installed the OS?: Three times, current one is about a year and a half I think

· CPU: i7 3770k (Not OC)
· Video Card: GTX 680 FTW
· MotherBoard - MSI Z77 Mpower
· Power Supply - Corsair Gold 850W 80+

· System Manufacturer: Myself..
· Exact model number: ?

· Laptop or Desktop?: Desktop



With that out of the way, I keep having crackling audio, it's not my headphones or my sound card, if I restart my PC, it goes away for a while but eventually comes back. So I got some screenshots of DPS tracker and LatencyMon

It's clear that DirectX kernel is the issue but I'm not sure how to fix that since all I can do is wait for a windows update? The database here says so.

 

[xilolee]

Hi Raestro. :welcome:

• Please provide answers for (answer the best that you can):
  • System Manufacturer?
  • Laptop or Desktop?
  • Exact model number (if laptop, check label on bottom)
  • OS ? (Windows 10, 8.1, 8, 7, Vista)
  • x86 (32bit) or x64 (64bit)?
  • Service pack?
  • What was original installed OS on system?
  • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
  • Age of system? (hardware)
  • Age of OS installation?
  • Have you re-installed the OS?
  • CPU
  • RAM
  • Video Card
  • MotherBoard - (if NOT a laptop)
  • Power Supply - brand & wattage (if laptop, skip this one)
  • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
  • Are you using proxy, vpn, ipfilters or similar software?
  • Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
  • Are you currently under/overclocking? Are there overclocking software installed on your system?

• System information log
  You should run only one of the following commands, the one you prefer.
  
  Read More:

  The first command is longer than the following ones, but it should always work. Hence, in case of errors with the other two commands, try the first one.
  Obviously, YourWinAccountFolder should be substituted with your Win Account Folder name.
  The following commands should be run from an elevated command prompt.
  How to open an elevated command prompt in ALL windows versions: click (or right-click) on Windows Start, click in the searchbox (or click Search, or start to type directly), type CMD, press and hold CTRL and SHIFT keys (on your keyboard), press enter (on your keyboard), release all the keys, click yes to UAC window (if you disabled UAC, this shouldn't appear)

  msinfo32 /nfo "c:\users\YourWinAccountFolder\desktop\MsInfo.nfo"
   or
   msinfo32 /nfo "c:\users\%username%\desktop\MsInfo.nfo"
   or
   msinfo32 /nfo "%userprofile%\desktop\MsInfo.nfo"

  (Then upload it here)

• Retrieve System Information, using speccy
  1. Download Speccy portable - actual version 1.29.714 (click), unzip/decompress it and put it on your desktop.
  2. When the program opens, it will retrieve some information regarding your system.
  3. Once it's done, select the File menu and choose Publish snapshot. Answer Yes to the confirmation message.
  4. On the next screen that comes up, choose the Copy to Clipboard button and paste this link in your next reply.
  5. (Or attach the log here, if you prefer to not publish it for some reason)

• Download and install the Windows Performance Toolkit on dev.windows.com - Windows Software Development Kit (SDK) for Windows 10 - sdksetup.exe 1.12MB (click):
  Read More:

  Click Download the standalone SDK (sdksetup.exe), save/run it and you'll see for first Specify location: leave it default or choose your preferred location, then click Next.

  Read More:

  

  Then you'll see Windows kits privacy: Niemiro said "you may opt in to CEIP if you so wish - it is not necessary, but you may wish to do so". Then click Next.

  Read More:

  

  Then you'll see License agreement: click Accept.

  Read More:

  

  Then you'll see Select the features you want to install: select only Windows Performance Toolkit and click Install.

  Read More:

  
  Then open an elevated command prompt (right-click on the windows start button on bottom-left corner, left-click Command Prompt (Admin)) and launch these commands:
  Read More:

  
  

  1. Set the path environment variable adding the windows performance toolkit path:

     SET PATH=%PATH%;C:\Program Files (x86)\Windows Kits\10\Windows Performance Toolkit\

     If you have chosen another path in specify location, you should provide THAT ONE.
  2. You can generate a new trace with this command:

     xperf -on DiagEasy

     Wait some time (Niemiro said: "Wait until the computer has gone through a period of stuttering slowness") and then:

     xperf -d "%userprofile%\Desktop\trace.etl"

     If you get an error, try

     xperf -d "c:\users\YourWinAccountFolder\Desktop\trace.etl"

     Obviously, YourWinAccountFolder should be substituted with your Win Account Folder name.
  3. Upload/post the files. You can attach them here through GoogleDrive, OneDrive, DropBox or similar services, or through websites for uploading files (like as an example speedyshare.com).
  You can also read the original tutorial/guide and its following posts for more informations:How to Diagnose and Fix High DPC Latency Issues with WPA (Windows Vista/7/8) (click) (by Niemiro)

 

[Raestro]

A. I built it
B. Desktop
C. I'm not sure?
D. Windows 10 Pro
E. 64bit
F. Build 10586.545
G. Windows 8
H. Purchased CD
I. 3 years
J. about a year
K. 3 times
L. i7 3770k
M. 16GB
N. GTX 680 FTW
O. MSI Z77 Mpower
P. Corsair Gold 850W 80+
Q. Malwarebytes, windows defender/firewall and Ccleaner
R. Not to my knowledge
S. I don't think so
T. Nope other than EVGA precision X for temp control


View attachment Log.txt


http://speccy.piriform.com/results/7DuL1vGVhmEqMAXIs5tJAha

And it won't let me upload my trace file in the attachments so I've uploaded it here. Trace.zip - Google Drive

 

[xilolee]

If you intend to update the bios firmware, check carefully your MB manual instructions: Z77 MPOWER manual (click)

There is a newer bios version on msi.com: version 17.12, date 2013-10-30, http://download.msi.com/bos_exe/7751vHC.zip
There are two new drivers for Win10x64 on msi.com: On-Board LAN Drivers (click) ver 10.9.422.2016, date 2016-07-26 --- On-Board Audio Drivers (click) ver 6.0.1.7885, date 2016-08-18
New driver for GeForce GTX 680 Version: 372.70 WHQL, Date: 2016.8.30, Win10x64, English (US) (click)

 

[Raestro]

You believe that might fix my issue? Or just overall good to keep updated

 

[xilolee]

All updates usually fix something, hence the hope is they'll fix your issues...

 

[Raestro]

All updates usually fix something, hence the hope is they'll fix your issues...

Nope, updated and DirectX Kernel always shows up just taking massive resources and occasionally NDIS

 

[xilolee]

Speccy says slot 1 and 2 for your ram slots.
I can't understand their configuration.
Your manual suggests you should use DIMM2 and DIMM4 (starting from the cpu, second and fourth slots).
Did you set them that way?

 

[xilolee]

I also can see you are not using the pcie x16 slot near the cpu for your graphic card (in your manual, it is named PCI_E2).