bmijnendonckx
Member
Hey guys
Been trying to debug it myself but i'm not getting anywhere it seems. I dont have this issue constantly and restarting my PC 'fixes' it but that doesnt seem to way to solve this to me. I'd rather be able to find the cause and once and for all remove the problem. I'll first provide you the info that is required.
Speccy
http://speccy.piriform.com/results/L7aYopHRWAUkSJVz1c0rYVl
What I've tried so far
I started using Resource Monitor recently to check when I have a problem where I noticed something called System Interrupts, I've then found LatencyMon and DPC Latency Checker.
They obviously show errors with my driver(s).
I ran LatencyMon for about 10-15 min 3 times, yesterday when I had the issue. Yesterday after reboot when the issue was gone to compare the two and one now when Im having the issue again. I'll post the screenshots here and leave the result txt's in a seperate zip
First time (not the first time it happened, first time I recorded it and had the problem)
Second time after reboot
3th time just now with the issue again
If anything else is required just ask, im quite new on the topic of DPC troubleshooting but I'm all ears.
Kind Regards
Billy
Been trying to debug it myself but i'm not getting anywhere it seems. I dont have this issue constantly and restarting my PC 'fixes' it but that doesnt seem to way to solve this to me. I'd rather be able to find the cause and once and for all remove the problem. I'll first provide you the info that is required.
- System Manufacturer? ASUS
- Laptop or Desktop? LAPTOP
- Exact model number (if laptop, check label on bottom) N550JK-CN357H-BE
- OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10 Home
- x86 (32bit) or x64 (64bit)? 64 Bit
- Service pack? Update 1803 most recent one
- What was original installed OS on system? Not sure but If it wasnt windows 10 when I bought it I surely updated it as soon as I got it
- Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? checked, Retail
- Age of system? (hardware) I had this system for 3 years now but it was 2nd hand but it was in a quite new state, everything except the hard drive is original.
- Age of OS installation? about 1 year, reinstalled OS onto my new drive.
- Have you re-installed the OS? ^
- CPU? Intel i7 4710HQ
- RAM (brand, EXACT model, what slots are you using?) 16GB Dual Channel DDR3 not sure which brand the stock one is
- Video Card? Nvidia Geforce 850M and Intel HD Graphics 4600
- Is driver verifier enabled or disabled? disabled
- What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Bought Antimalwarebytes
- Are you using proxy, vpn, ipfilters or similar software? nope
- Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) I do have Virtual CloneDrive installed but rarely use it, its also disabled to start at boot
- Are you currently under/overclocking? Are there overclocking software installed on your system? I have MSI Afterburner installed but dont use it for any clocking adjustments
Speccy
http://speccy.piriform.com/results/L7aYopHRWAUkSJVz1c0rYVl
What I've tried so far
I started using Resource Monitor recently to check when I have a problem where I noticed something called System Interrupts, I've then found LatencyMon and DPC Latency Checker.
They obviously show errors with my driver(s).
I ran LatencyMon for about 10-15 min 3 times, yesterday when I had the issue. Yesterday after reboot when the issue was gone to compare the two and one now when Im having the issue again. I'll post the screenshots here and leave the result txt's in a seperate zip
First time (not the first time it happened, first time I recorded it and had the problem)
Second time after reboot
3th time just now with the issue again
If anything else is required just ask, im quite new on the topic of DPC troubleshooting but I'm all ears.
Kind Regards
Billy
