- System Manufacturer? MSI
- Laptop or Desktop? Desktop
- Exact model number (if laptop, check label on bottom) MSB907H4S0105881
- OS ? (Windows 10, 8.1, 8, 7, Vista) 10
- x86 (32bit) or x64 (64bit)? 64
- Service pack? Windows 10 home? Version 1709 (havent applied new update, but theres no audio/dpc fixes in the new version)
- What was original installed OS on system? 10
- Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
- Age of system? (hardware) Just a little over a month
- Age of OS installation? Same as above
- Have you re-installed the OS? No
- CPU Intel I7 7700 3.60 GHZ
- RAM (brand, EXACT model, what slots are you using?) DDR 4 16gb unsure of rest, pre-built from MSI
- Video Card GTX 1060 6gb
- MotherBoard - (if NOT a laptop) MSI model number MS-89071
- Power Supply - brand & wattage (if laptop, skip this one) Unsure of brand, believe its MSI, 350w
- Is driver verifier enabled or disabled? Disabled, searched computer, no results show up.
- What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows firewall and Norton antivirus
- Are you using proxy, vpn, ipfilters or similar software? No
- Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
- Are you currently under/overclocking? Are there overclocking software installed on your system? No
Speccy: http://speccy.piriform.com/results/AcMA88PYusVme1gyChx0xst
I was unable to get the toolkit to work for some reason, but I've attached everything else, including 2 screenshots from running latencymon. I know theres an issue with the storport.sys but im at a loss, and have 0 idea how to fix this. MSI tech support has been less than helpful and merely recommended I "reinstall drivers" which I did, and it fixed nothing.
Also, I've had nothing but issues with this PC and am incredibly close to RMA'ing it but would prefer to try and fix it first. I'm also having issues with my monitor staying black after I wake it up from sleep mode and not sure why, running from the HDMI ports if anyone has any insight on that as well.
Anyway, any help would be appreciated!
