Download speed low

[JohnthePilot]

Hi,

I am only getting about 40 Mbps whereas I should be getting nearer 150 Mbps. My phone, on the same network and sitting next to my desktop is getting close to 150 Mbps. Using a LAN cable is out of the question as the router is upstairs. I've run every malware test possible and there is nothing.

I've attached the text files from http://www.sysnative.com/apps/netsh_lan_wlan_04-24-09__jcgriff2__.exe

 

[JohnthePilot]

Why can't I edit my post?

This is the additional info requested by Rayda.

This is a wireless connection

Windows IP Configuration


Host Name . . . . . . . . . . . . : Hanover
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection 4:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-6C-1B-02-B0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Local Area Connection 3:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
Physical Address. . . . . . . . . : 00-FF-CF-FA-79-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 74-D4-35-E3-1B-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Local Area Connection 2:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-0F-4E-B5-5E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wireless Network Connection 2:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 26-E9-84-0B-E8-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR938x Wireless Network Adapter
Physical Address. . . . . . . . . : C4-E9-84-0B-E8-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 15 January 2018 17:21:09
Lease Expires . . . . . . . . . . : 17 January 2018 05:21:10
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter VMware Network Adapter VMnet1:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
Physical Address. . . . . . . . . : 00-50-56-C0-00-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::24da:9cbf:ba35:8627%32(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.107.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 536891478
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-72-2A-35-74-D4-35-E3-1B-50
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter VMware Network Adapter VMnet8:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
Physical Address. . . . . . . . . : 00-50-56-C0-00-08
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::50c5:c64c:e76a:c6d2%33(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.58.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 553668694
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-72-2A-35-74-D4-35-E3-1B-50
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.{D4BA916A-32E7-4A20-A3A4-0C2172A2C19D}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{84993FFC-5B47-4004-9EF3-06710F522B21}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{3E0A36FA-FA6D-4CD6-90FB-FB436B88947C}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 18:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 21:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes




ISP is Virgin Media


It is a cable connection


Router is Virgin Media's Super Hub 2ac, which is a Netgear VMDG490


Kaspersky Internet Security Suite 2018. Additionally, regularly run Malwarebytes, SpyBot and Eset


Xirrus Wi-Fi Inspector gives a 403.

 

[Digerati]

Has it always been like this or is this a recent change?

Can you move this computer upstairs temporarily for a test to see if performance improves? This could just be a simple problem of too much distance, too many barriers (walls, floors, ceilings) or interference from other devices or surrounding networks.

 

[JohnthePilot]

Has it always been like this or is this a recent change?

Can you move this computer upstairs temporarily for a test to see if performance improves? This could just be a simple problem of too much distance, too many barriers (walls, floors, ceilings) or interference from other devices or surrounding networks.

No, this has been going on for some time.

It isn't physically possible to take the machine upstairs. But if it was distance, etc., why does my phone give me c150 Mbps when it's sitting next to the desktop machine?

 

[Digerati]

Could be many reasons. Different antenna orientation, interference, faulty components and more.

But if you phone and other devices are getting good speeds, that indicates your router and modem and ISP connection are all good.

I am assuming both the computer and phone connect via the same band (2.4GHz or 5GHz). You could also check into priority settings in your router to let your PC have a higher priority.

 

[JohnthePilot]

Yes, both on 5G. I get a good signal.

 

[Digerati]

Does the router have movable antennas? You could try them in a different orientation. If internal, you can turn the entire router 90°.

FTR, for PCs, I prefer wireless adapters with external antennas, similar to this. That one has detachable antennas so, with the appropriate cables, you can raise the antennas and mount high up on the wall or something. Or there is this one that might be worth considering.

It sure would be good if you could test that computer closer to the router, however.

 

[JohnthePilot]

My router hasn't got external antennae, but my adapter has. I've tried changing the positions of these but it makes no difference. I think you're right; I'll have to try moving my machine upstairs and making a direct connection.

 

[plodr]

Instead of moving the computer, have you considered powerline adapters?

My husband had 3 computers in the basement - all desktops. At one point I used a linksys wireless adapter but the speed was slow.

I purchased 2 of these:

One is plugged into a wall outlet and attached by a short cable to the router. The other is plugged in near his basement computer desk and uses a cable attached to his computer. When he had 2 computers that he used online, I attached a switch to the powerline adapter then I was able to run a cable to each computer.

Currently he only has his Win 7 computer online. I've been using this setup for about 9 or 10 years.

 

[Digerati]

Powerline adapters have been a boon or bust - depending on who you talk too.

If the house is older and the wiring is not up to code, performance may suffer. If the two ends are on different circuits, it may not work at all. But if your wiring is good and you are on the same circuit (or it works fine across circuits), users report it works great.

If you go this route, I would make sure the retailer has a generous return policy - just in case the performance is not satisfactory.

 

[JohnthePilot]

Yes, my router and computer are on different circuits and the wiring is not as good as it could be. I think I'll try moving the computer first, just to establish where the problem is. My computer is reporting the signal strength as good, which is why I suspect the problem is in the computer.

 

[Digerati]

My computer is reporting the signal strength as good, which is why I suspect the problem is in the computer.

I am inclined to agree. Though not sure why. If you move it closer and can connect via Ethernet at full speed, you will know the problem is with your wireless adapter.

 

[JohnthePilot]

I've finally got around to doing something about this. Moving the computer was out of the question, so I got a 20m patch cable and connected with that. I am now getting in excess of 160 Mbps, so it looks as though the problem is with the wireless adapter.

 

[Digerati]

It is pointing to the adapter, or something interfering or blocking the signal to and from it. At least you have something more specific to look at. Thanks for the update.

 

[JohnthePilot]

Many thanks for your help.