[SOLVED] Download of updates stuck at 0%. Error 80246008

interface31 · Nov 21, 2013

Hello,
I use Windows 8. It has worked fine until recently, when Windows Update failed to download updates.
The progressbar gets stuck at 0kb, 0% for a long time, then the download fails with error code 80246008.

CBS: https://www.dropbox.com/s/evsnusgb37srm08/CBS.zip

Thank you for your time.

tom982 · Nov 21, 2013

Hello interface31, welcome to Sysnative!

0x80246008 indicates an error with the BITS service, so let's have a look at that.

Please download Farbar Service Scanner and run it on the computer with the issue.

Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Tom

interface31 · Nov 22, 2013

Hello,
This is the content of FSS.txt:

Farbar Service Scanner Version: 10-11-2013Ran by x1x (administrator) on 22-11-2013 at 12:59:07
Running from "C:\Users\x1x\Downloads"
Microsoft Windows 8 Enterprise (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\Windows\system32\wuaueng.dll".

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

Windows Autoupdate Disabled Policy:
============================

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2013-09-11 23:36] - [2013-08-16 06:21] - 3275776 ____A (Microsoft Corporation) 9DEC60D4783377097014DFCCA31E69F8

C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

Thank you.

tom982 · Nov 22, 2013

Hi interface31,

There we go, there's an issue with the BITS service:

Code:

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

Everything looks okay with the service, so hopefully it's just a case of it not being started.

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sc start bits
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

Tom

interface31 · Nov 23, 2013

Hello, Tom. I don't think BITS was able to start successfully, unfortunately.

Code:

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. Med ensamrätt.


C:\Windows\system32>sc start bits


SERVICE_NAME: bits
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 2  START_PENDING
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x7d0
        PID                : 864
        FLAGS              :


C:\Windows\system32>sc query bits


SERVICE_NAME: bits
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 1066  (0x42a)
        SERVICE_EXIT_CODE  : 2147943458  (0x80070422)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0


C:\Windows\system32>

Thank you.

tom982 · Dec 11, 2013

Hi interface31,

Once again, sorry for the delay. I have very little free time at the moment.

Hmm, that's strange. These two services are commonly interfered with by malware, so before we continue, I would like you to post over in the security forum to double check you're clean:

https://www.sysnative.com/forums/security-arena/2507-malware-removal-posting-instructions.html

Tom

interface31 · Dec 13, 2013

Hi,
I decided to reinstall Windows and it is working now. You can close the thread.

Thank you for your time tom982.

tom982 · Dec 13, 2013

No problem, glad to hear you're up and running again!

Tom

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[SOLVED] Download of updates stuck at 0%. Error 80246008

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