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DNS Problem(I Think)

C

ChuckR

Well-known member
Joined
Nov 24, 2016
Posts
301
Windows 7 Professional 64 bit.
Suddenly between 4/18/2018 and 6/18/2018 Quicken 2017 quit working. All indications were it could not find the Quicken Server.
During Re-Installs I managed to get a "Name-Resolution-Failed" message. When I installed the latest Quicken Updates the message became "Error 137".
Chrome and Firefox run fine and no problem with any websites.
In working with Quicken Support we tried to download and install TeamView. I believe it has a problem also.
 
I run Windows 7 Professional 64bit. Windows Firewall. Malwarebytes. Windows Security Essentials. I tried running with them off, except WSE(I can't turn it off).
 
From an elevated command prompt:
type C:\Windows\System32\drivers\etc\HOSTS > "%userprofile%\desktop\HostsContent.txt" && notepad "%userprofile%\desktop\HostsContent.txt"
Click to expand...
Then copy the content of it and post it here.
 
That currently points to a program HOSTSMAN. It is turned off but Hosts.tmp contains hundreds of entries. some begin with 0 and some 127.
 
I am running Pro.
In looking at a log file from the Quicken Failure it shows

ERROR:Error while downloading support info: System.Configuration.ConfigurationErrorsException: Error creating the Web Proxy specified in the 'system.net/defaultProxy' configuration section. ---> System.Net.Sockets.SocketException: A non-recoverable error occurred during a database lookup

I looked up the system.net command and it indicated that a failure would redirect to I.E. for information. I do NOT run Proxy.
Somehow I lost Windows 7 Professional 64 bit I.E. 11.
[FONT=&quot] I tried the Features Off/On with no luck. I tried to download and install with no luck. I first ran it from the Program file and all I got was a NOT RESPONDING message. I believe I need this so Quicken will run. I tried downloading an update which was not compatible, probably because I.E. is not really installed.

[/FONT]Thanks for any and all solutions.
 
I found the following information in ie11.main.log
AT THE BEGINNING OF THE LOG
Command line: C:\Users\Chuck\AppData\Local\Temp\IXP000.TMP\IE-REDIST.exe /ieak-full:C:\Users\Chuck\AppData\Local\Temp\IXP000.TMP\
00:00.016: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.016: INFO: Previous version of Internet Explorer: 11.0.9600.18739
00:00.031: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.031: INFO: ...and 11.1.0.0...
00:00.031: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.031: INFO: This version of Internet Explorer is greater than Full IEAK install supports. Performing branding instead of full-install
00:00.047: INFO: iexplore.exe version check success. Install can proceed.
00:00.047: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.156: INFO: IEAKPRXY>>[BEGIN] Call to IEAKInitialize()
00:00.156: INFO: IEAKPRXY>>IEAK_DLL: Date:6/24/2018 (M/D/Y) Time:8:33:43
00:00.187: INFO: IEAKPRXY>>IEAK_DLL: Install Engine - download directory set to C:\Users\Chuck\AppData\Local\Temp\IXP000.TMP
00:00.187: INFO: IEAKPRXY>>IEAK_DLL: SetLocalCif :C:\Users\Chuck\AppData\Local\Temp\IXP000.TMP\IESetup.CIF:
00:00.203: INFO: IEAKPRXY>>IEAK_DLL: IEAKInitialize : Successfully Inited
00:00.203: INFO: IEAKPRXY>>[END] Call to IEAKInitialize()
00:00.203: INFO: IEAKPRXY>>[BEGIN] Call to IEAKSetConfiguration()
00:00.219: INFO: IEAKPRXY>>IEAK_DLL: IEAKSetConfiguration: Successfully Set Configured
00:00.219: INFO: IEAKPRXY>>[END] Call to IEAKSetConfiguration(), return value: TRUE
00:00.406: INFO: Preparing branded setup information. This installation of Internet Explorer includes customized settings and might contain additional programs from Microsoft.
By clicking Install, you agree to the <A HREF="http://go.microsoft.com/fwlink/?LinkID=298889">Internet Explorer license terms.</A>
00:00.484: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:10.000: INFO: Waiting for 0 prerequisite downloads.
00:10.000: INFO: IEAKPRXY>>[BEGIN] Call to IEAKBeforeIEInstallation()
00:10.015: INFO: IEAKPRXY>>IEAK_DLL: IEAKBeforeIEInstallation: All Pre IE custom component installation goes here
00:10.015: INFO: IEAKPRXY>>IEAK_DLL: Queue components for the install engine [PreCustItems]:
00:10.031: INFO: IEAKPRXY>>IEAK_DLL: QueueComponents took :16:
00:10.031: INFO: IEAKPRXY>>IEAK_DLL: Install Engine - Starting install phase
AT THE END OF THE LOG.
IEAKPRXY>>IEAK_DLL: Date:6/24/2018 (M/D/Y) Time:9:23:2
00:10.905: INFO: IEAKPRXY>>IEAK_DLL: InstallJob return hr:0x0: Status:1
00:10.905: INFO: IEAKPRXY>>IEAK_DLL: IEAK Finalized : Branding.cab has been installed
00:10.905: INFO: IEAKPRXY>>IEAK_DLL: Install Engine - object destroyed
00:10.905: INFO: IEAKPRXY>>[END] Call to IEAKFinalize(), return value: TRUE
00:19.048: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:19.204: INFO: Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
00:19.282: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE12A79.tmp
00:19.298: INFO: Unable to remove directory C:\Windows\TEMP\IE12A79.tmp, marking for deletion on reboot.
00:19.298: INFO: Rebooting computer...
00:19.298: INFO: Released Internet Explorer Installer Mutex

From what I can make out, I had an updated version on the computer. I don't know what "branding" means, but it seemed to install everything.
Since the last try I have been uninstalling all 2018 Updates except the latest for .NET Framework. After lunch I will try and run it again.











CH​

ChuckRJr replied on June 25, 2018



In reply to ChuckRJr's post on June 25, 2018
Before I tried to run it I checked Control Panel\Programs and Features and it is not there. No real surprise.
My question is: Should I run C:\Program Files\Internet Explorer\ieinstal.exe or
C:\Program Files(x86)\Internet Explorer\ieinstal.exe. They seem to be the same.
Is ieinstal.exe the installation exec? The only 2018 date in the file is SIGNUP and EN-US.
There must be a way to install it if everything needed is in those files???












 
Last edited:
More confusion. Windows Features shows Net Framework 3.5.1. Windows Programs and Features show .Net Framework 4.6.1 with an install date of 2015. I just re-loaded it a couple of days ago. I feel like I should start drinking again to clear up the headache.
 
[FONT=&quot]Thank you for all the assistance.

[/FONT]
[FONT=&quot]I was able to finally get the system straightened out and running correctly.

The .NET Framework confusion is still confusing.[/FONT]
 

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